Patti Uttley
Edmonton
Summary
Capable and friendly bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in fast paced establishments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Survey Interviewer
Statistics Canada
02.2022 - Current
- Conduct outgoing population surveys over the phone
- Responsible for data collection as well as entering said data into computer system.
Bartender/Server
Hi Valley Motor Inn -Shooters Pub
03.2020 - Current
- Hold and keep updated
- Preserve
- Protect
- Reel facts
- Deal Me In Phase 1 and 2
- VLT Cashier including balancing cash outs and maintaining an accurate cash drawer
- Trouble shooting VLT technical difficulties
- Performing all duties as per AGLC Regulations incl checking ID's etc
- Emptying VLT machines and reconciling receipts/cash at end of shift
- Tended to the bar
- Made and served drinks
- Created new and exciting drinks around different holidays and special occasions
- Served food from restaurant
- Handled cash till -taking payments giving change
- Did end of day cash outs VLTs bar till and debit machine
- Cleaned all areas of bar and bathrooms
- Cleaned around the bar including outside as well as lawn maintenance
- Renovated washrooms
- Installed LED lights in various areas
- Decorating for holidays and special events
- Hosted paint nights
- Sold beer and liquor at off sales within hotel lobby as required.
Car Wash Attendant
KTC
02.2019 - Current
- Open and close being sure to set alarms properly
- Occasionally washed vehicles, including commercial trucks
- Clean wash bay area including walls, floors and equipment
- Maintain the lobby area ensuring it is always neat and tidy as well as washrooms
- Received check, cash and credit card payments from customers and gave back balance
- Maintained accounts of payments received on daily basis.
Bartender
The Zoo
03.2019 - 01.2023
- Held
- Preserve
- Protect
- Reel facts
- VLT Cashier including balancing cash outs and maintaining an accurate cash drawer
- Trouble shooting VLT technical difficulties
- Performing all duties as per AGLC Regulations including checking ID's, stopping liquor service etc
- Emptying VLT machines and reconciling, if needed, receipts/cash at end of shift
- Tended to the bar
- Made and served drinks
- Created new and exciting drinks especially for different occasions
- Handled cash till - taking payments giving change
- Did end of day cash outs VLTs bar till
- Filled ATM as needed
- Cleaned all areas of bar and bathrooms
- Cleaned around the bar including outside
- Painted walls in bar as well as washrooms
- Installed LED lights in various areas
- Decorating for holidays and special events
- Sold beer and liquor off sales as required.
Team Leader Operations
HGS Canada
01.2012 - 01.2016
- Coached and trained agents to meet their goals and potential as customer service representatives on the phone
- Tracked stats of my team
- Kept team moral up by running incentive programs
- Submitted reports to upper management on the stats and progress levels
- Tracked and submitted reports on attendance and absences
- Delegated job duties to staff
- Ensured smooth work flow throughout the day-to-day business operations
- Collaborated with (teams/departments) to ensure efficient organization operations.
Education
Spectrum Senior Secondary
1989
Certification
- ProServe, 12/01/18, 08/01/28
- Protect, 01/01/19, 02/01/29
- Reel Facts, 01/01/19, 02/01/29
- Deal Me In Phase 1 and 2, 05/01/22, 05/01/29
Timeline
Survey Interviewer
Statistics Canada
02.2022 - Current
Bartender/Server
Hi Valley Motor Inn -Shooters Pub
03.2020 - Current
Bartender
The Zoo
03.2019 - 01.2023
Car Wash Attendant
KTC
02.2019 - Current
Team Leader Operations
HGS Canada
01.2012 - 01.2016
Spectrum Senior Secondary
- ProServe, 12/01/18, 08/01/28
- Protect, 01/01/19, 02/01/29
- Reel Facts, 01/01/19, 02/01/29
- Deal Me In Phase 1 and 2, 05/01/22, 05/01/29
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