PATUR VENKAIAH
TEAMLEAD AND QUALITY
Nellore
Summary
Results-driven Quality Control Analyst with experience at Teleperformance, adept at implementing corrective actions and enhancing quality management systems. Skilled in evaluating customer interactions, identifying trends, and providing actionable feedback. Proven ability to collaborate effectively with teams to elevate performance and ensure compliance with industry standards.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Quality Control Analyst
Teleperformance
08.2021 - 07.2024
- Monitor and audit inbound and outbound customer service calls.
- Evaluate call recordings against quality assurance standards and scorecards.
- Identify trends, strengths, and areas of improvement in customer interactions.
- Provide constructive feedback to agents and team leaders.
- Collaborate with the training team to improve performance and maintain quality standards.
- Maintain detailed records of audits and generate regular quality reports.
- Ensure compliance with company policies, industry regulations, and customer service best practices.
Education
Bachelor of Science - Computers
Sri Venkateswara Degree Collage Nellore
Nellore, India 04.2001 -
Skills
Corrective actions
Testing procedures
Sampling procedures
Quality management systems
Timeline
Quality Control Analyst
Teleperformance
08.2021 - 07.2024
Bachelor of Science - Computers
Sri Venkateswara Degree Collage Nellore
04.2001 -
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