Paul A
Salem
Summary
Talented Accounts Receivable Specialist with 20 years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Overview
21
21
years of professional experience
Work History
Regional Collection Manager
Indiabulls Retail Asset Construction Co Ltd.
Tamilnadu 2
2019.06 - Current
- Providing resolution to all buckets
- Monitoring and driving subordinates effectively to achieve given monthly targets.
- Prepared weekly reports outlining regional collections performance versus goals set by upper management.
- Making data analysis in allocation for better collection
- Using legal tools of Conciliation, Section 138 and Execution Petition to increase money collection
- Achieving given targets consistently in all buckets and getting incentives regularly.
Centre Manager
Indiabulls Housing Finance Ltd
Salem
2015.02 - 2019.05
- Handled housing loan Portfolio from 0 to 90 and 90 to 180 buckets in Salem
- Monitoring and driving the team aggressively to achieve given targets on monthly basis
- Review team on hourly basis and ensure collection productivity of officers
- Increased collection using SARFAEASI Act and other legal tools
- Appreciated by the superiors to achieve given collection targets for every month.
- Provided guidance to team members on how to handle difficult customer situations while maintaining excellent customer service levels.
Product Manager-Sales & Collection
Indusind Bank
Salem
2014.02 - 2015.01
- Performed regular review to achieve given targets in TW loans
- Participated in various promotional activities to boost up sales
- Established excellent relationship with dealers and also provided active sales support
- Achieved given collection targets and providing resolutions to all buckets
- Getting incentives to achieve business and collection targets for every month
- Was successful in recovery of outstanding dues from 55Lakhs to 28Lakhs with average addition of 15Lakhs and brought overdue under control.
Deputy Manager-Sales
Capital First Ltd
Chennai
- 2014.01
- Handed TW business for Chennai
- Promoted Exchange Melas and special events to increase business
- Achieved given targets and getting incentives.
Territory Manager-Sales
TVS Credit Services Ltd
Salem
2011.05 - 2013.05
- Determined business targets on weekly and monthly basis
- Contributed at trade shows and special events to increase business
- Monitoring the actual versus projections to ensure the results
- Visiting places in my designated region to ensure compliance and achieve targets
- Have been awarded a best performer for Sales.
Branch Manager – Sales & Collection
Indusind Bank
Bangalore
- 2011.04
- Sourcing business through dealership, dealer sales people, existing customer reference and existing customer data
- Managing DST’s & DSA’s for business and assist them to reach the targets
- Achieved given sales and collection targets
- Accolade by the superiors to achieve given business & collection targets for every month.
Branch Manager – Sales & Collection
Indusind Bank
Mysore
- 2008.08
- Maintained and increased sales
- Setting sales & collection targets for individual reps and my team as a whole
- Monitoring team’s performance and motivating them to reach targets
- Reduced over due from 1Crore 10Lakhs to 45Lakhs with average addition of 9-10Lakhs and brought over due under control.
Marketing Officer – Sales & Collection
Indusind Marketing Financial Service Ltd
Attur
2003.03 - 2007.08
- Responsible for business and collection of designated areas
- Developed excellent relationship with dealers to achieve the business targets
- Assessing the credit worthiness of the applicants
- Have been awarded a best performer for achieving sales and collection targets for 36 months in four years of experience and was well appreciated by the management.
Sales executive
Ashok Leyland Finance Limited
Salem
- Responsible for achieving Business targets
- Secured to collect the documents from the customers and send the same to corporate office.
Education
Master of Business Administration - Marketing
Periyar University
01.2004
Bachelor of Science - Chemistry
Government Arts College
01.1999
Skills
- Strategic Planning
- Collection
- Channel Management
- Negotiation and Resolution
- Communication Skills
- Data Analysis
- Legal Tools (Conciliation, Section 138, Execution Petition)
- SARFAEASI Act
- Microsoft Office
- Debt recovery expertise
- Goal-Oriented
- Portfolio Analysis
- Client Confidentiality
- Account Investigation
- Automated Account Review
- Customer Relationship Management
- Attention to Detail
- Teamwork and Collaboration
- Conflict Resolution
- Problem-solving abilities
Currentctc
10.20lakhs, 3lakhs
Personal Information
Date of Birth: 05/05/78
Languages
English & Tamil
References
Mr.B.Suresh Babau, National Head– Collection, Muthoot Fin Corp, Chennai, Tamil Nadu, 9941992345
Accomplishments
- I received best performer award in 2021-2022&,2022 -2023 in current organization.
Timeline
Regional Collection Manager
Indiabulls Retail Asset Construction Co Ltd.
2019.06 - Current
Centre Manager
Indiabulls Housing Finance Ltd
2015.02 - 2019.05
Product Manager-Sales & Collection
Indusind Bank
2014.02 - 2015.01
Territory Manager-Sales
TVS Credit Services Ltd
2011.05 - 2013.05
Marketing Officer – Sales & Collection
Indusind Marketing Financial Service Ltd
2003.03 - 2007.08
Deputy Manager-Sales
Capital First Ltd
- 2014.01
Branch Manager – Sales & Collection
Indusind Bank
- 2011.04
Branch Manager – Sales & Collection
Indusind Bank
- 2008.08
Sales executive
Ashok Leyland Finance Limited
Master of Business Administration - Marketing
Periyar University
Bachelor of Science - Chemistry
Government Arts College
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