Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Hi, I’m

Paul Bernard J

Bengaluru
Paul Bernard J

Summary

To pursue a dynamic and challenging career relevant to my professional qualification and endeavor to make a difference in any organization I join through the combined efforts of my innovative skills and determination to be a valuable asset of the company. Experienced and passionate with over 14 years of experience training, evaluating and improving processes.

Excellent trainer and mentor.

Overview

2019
years of professional experience
4
Certifications

Work History

Brady Company India Pvt Ltd

Team Lead
2 2019 - 2 2024

Job overview

  • Manage team operations.
  • Drive and review SLA and KPI performance.
  • Set goals for processes and team members.
  • Review and provide feedback on reports.
  • Oversee work allocation.
  • Conduct performance reviews, including ratings and comments.
  • Support and review process improvement initiatives.
  • Implement reward and recognition programs.
  • Ensure high customer service standards (CSAT).
  • Manage and support collection activities.
  • Foster team engagement.
  • Maintain regular communication with internal and external customers.
  • Oversee process migrations.
  • Conduct interview processes.

Brady Company India Pvt Ltd

Business Analyst
12.2017 - 01.2019

Job overview

  • Manage and support internal and external audit processes.
  • Conduct audits and reporting for unallocated and residual payments.
  • Handle escalations from business units, vendors, and stakeholders.
  • Train and develop team members.
  • Perform collection activities using the Getpaid application.
  • Oversee process migration.
  • Conduct reporting and analysis using MS Excel and Google Spreadsheets.
  • Lead projects to improve Read-soft efficiency.
  • Implement DMAIC projects and process improvements.
  • Allocate work tasks.
  • Supervise the team in the absence of a superior.
  • Drive improvements across shared services, including implementation, review, and submissions.
  • Optimize and enhance process efficiency.
  • Lead change management initiatives.

Brady Company India Pvt Ltd

Senior Process Specialist
11.2015 - 11.2017

Job overview

  • Oversee Bowler initiatives and operations in line with SLAs.
  • Provide support and assistance to the team with queries.
  • Ensure process compliance with documented procedures and narratives.
  • Customer service and query management
  • Present SLA and KPI metrics.
  • Prepare AR aging reports.
  • Prepare and distribute monthly process reports.
  • Support collection activities.
  • Manage netting and clearing processes.

Brady Company India Pvt Ltd

Process Specialist
02.2013 - 10.2015

Job overview

  • Handled operations of Germany, Denmark, Sweden, and Italy in EMEA.
  • Proposed and implemented process improvements.
  • Internal audit support.
  • Customer Account Reconciliations.
  • Resolving residuals on the customer accounts.
  • Unallocated cash management
  • Escalation management.
  • Reporting SLA.
  • Process Training.
  • Reporting support.

Brady Company India Pvt Ltd

Senior Process Executive
11.2010 - 01.2013

Job overview

  • Process migration and Standardization in regions - France, Spain, Italy, and Belgium.
  • Resolving unallocated receipts.
  • Quality checks.
  • Customer remittance reconciliation.

Brady Company India Pvt Ltd

Process Executive
07.2009 - 10.2010

Job overview

  • Bank Statement Retrieval.
  • Cash Postings in ERP - SAP, 3EX, Sage, Euromax.
  • Remittance management.
  • Handled EFT, CHQ, and credit card methods.
  • Process Migration, Backlog clearings.
  • Residual and Unallocated coding.


Education

Institute Chartered Financial Analysts of India

MBA from Finance Accounting

University Overview

St Clarets Degree College

Bachelor of Commerce

University Overview

St Joseph's PU College

Pre-university Education

University Overview

Bapu Balika High School
Bengaluru, India

SSLC

University Overview

Skills

Coaching and Mentoring

Certification

Six Sigma Green Belt- Indian Statistical Institution-ISI, Bengaluru

Accomplishments

Accomplishments
  • CEO excellence award - Process Improvement
  • Annual Employee award in 2019
  • Member in POSH committee
  • Implemented over around 14 kaizens in the process and part of around 25 kaizen.
  • Part of continuous improvement team for 7 years
  • Legacy ERP to SAP migration of 4 businesses
  • Managed process migration and standardization

Timeline

Business Analyst
Brady Company India Pvt Ltd
12.2017 - 01.2019
Senior Process Specialist
Brady Company India Pvt Ltd
11.2015 - 11.2017
Process Specialist
Brady Company India Pvt Ltd
02.2013 - 10.2015
Senior Process Executive
Brady Company India Pvt Ltd
11.2010 - 01.2013
Process Executive
Brady Company India Pvt Ltd
07.2009 - 10.2010
Team Lead
Brady Company India Pvt Ltd
2 2019 - 2 2024
Institute Chartered Financial Analysts of India
MBA from Finance Accounting
St Clarets Degree College
Bachelor of Commerce
St Joseph's PU College
Pre-university Education
Bapu Balika High School
SSLC

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