Paul Cherian Thaliath
Business Operations & Client Communication Specialist
Ernakulam,Kerala
Summary
Results-driven professional with expertise in operations management, client communication, and implementation. Strong background in US healthcare claims processing, business operations, and customer relations. Proven ability to onboard clients, streamline workflows, and ensure process efficiency. Currently pursuing an MBA (Symbiosis) & Google Cybersecurity Certification to expand business and technology skills.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Senior Operations Associate
Overbrook Technology Services
Kochi
02.2022 - 11.2024
- Led client communication & implementation for onboarding US healthcare clients
- Interacted directly with clients to gather requirements, clarify doubts, and ensure smooth integration
- Managed end-to-end implementation of system processes, ensuring 99% compliance with client expectations
- Conducted training & knowledge transfer sessions for both clients and internal teams
- Acted as a liaison between clients and technical teams, ensuring seamless workflow transitions
Operations Associate
Overbrook Technology Services
Kochi
08.2020 - 02.2022
- Handled US healthcare claims processing & compliance, ensuring accuracy and efficiency
- Assisted in client onboarding & implementation, including key accounts like BBP, Medcom, and The Compliance Office
- Managed Health Savings Accounts (HSA) and ensured compliance with financial regulations
- Contributed to process optimization efforts, reducing claim processing errors
Intern
FCB Interface
Chennai
12.2019 - 01.2020
- Worked as a Copywriter for multiple advertising projects
- Assisted in developing creative content & marketing campaigns
- Collaborated with the team on branding strategies and ad scripts
Owner
Cardamom Plantation (Munnar)
Munnar
07.2021 - Current
- Managing farm investments, sales, and logistics
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Co-founder
Syra-Dale Decor
Kochi
11.2024 - Current
- Launched & managed an online home decor brand
- Handled product curation, marketing, & customer engagement
Education
MBA - Pursuing Online
Symbiosis
Pune 01.2025 - Current
Bachelor of Arts - English Literature
Loyola College
Chennai 06.2017 - 05.2020
Some College (No Degree) - Google Cybersecurity Certification
Ongoing
Online 03.2025 - Current
Skills
- Business Operations
- Digital Marketing
- Cybersecurity (Training)
- Process Optimization
- Client Communication & Implementation
- Business Operations
Extracurricular Activities
Loyola Debate Society & Film Club Kalaprathibha Award Winner (Cultural Events)
Entrepreneurial Experience
- Co-founder, Syra-Dale Decor, 11/24, Present, Kochi, Kerala, Launched & managed an online home decor brand., Handled product curation, marketing, & customer engagement.
- Owner, Cardamom Plantation (Munnar), Present, Munnar, Kerala, Managing farm investments, sales, and logistics.
Timeline
Some College (No Degree) - Google Cybersecurity Certification
Ongoing
03.2025 - Current
MBA - Pursuing Online
Symbiosis
01.2025 - Current
Co-founder
Syra-Dale Decor
11.2024 - Current
Senior Operations Associate
Overbrook Technology Services
02.2022 - 11.2024
Owner
Cardamom Plantation (Munnar)
07.2021 - Current
Operations Associate
Overbrook Technology Services
08.2020 - 02.2022
Intern
FCB Interface
12.2019 - 01.2020
Bachelor of Arts - English Literature
Loyola College
06.2017 - 05.2020
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