Paul Jofy James
Powai
Summary
A result oriented professional with 14 years of rich experience in Sales & Marketing, Business Development & Relationship Management. A professional thriving on Attitude for Performance which is driven by Passion resulting in the professional excellence duly recognised via multiple certificates from the Head of Organization/Channel.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Vice President
HSBC Bank
04.2025 - Current
- Facilitating/nurturing the HNI – Resident Premier customers of the bank, being the single point of contact and ensure that high quality customer services is provided to them in line with Global Premier service standards and also anticipate needs and provide required banking/financial advisory service.
- Achieve sales targets and key performances indicators on sales-activity & persistency by developing, formulating and implementing specific sales strategy to achieve AOP.
- Handling the financial services/products such as Mutual Funds, Mortgages, Portfolio Management Services, Liabilities & Life Insurance
- Effective management of customer relationships through excellent interpersonal skills including influencing and relationship building and anticipation of customers financial needs on an ongoing basis.
- Proactive learning and self-development initiatives to understand & analyse the latest product offerings in the market.
Senior Partner
IDFC First Bank
09.2024 - Current
- Managing a book of 1500cr.
- Handling the Wealth Business
- Acquiring HNI clients and introducing them to the wealth management solutions.
- Building and deepening the relationships with existing Wealth Customers to achieve increase in share of wallet and revenues.
- Activating & enhancing the wealth portfolio of the client by providing Portfolio Management Services.
- Managing the portfolio to de-risk against attrition and achieve stability of book.
Associate Vice President
Kotak Mahindra Bank
10.2019 - Current
- Managing a team and handling Bank Operations, Sales, Business & Revenue development, and target achievement.
- Selling all direct and related products in Banking across all accounts related to the Branch: Strategic - High Value and SME Clients.
- Ensuring efficient operations management by structuring and implementing sales for Priority Banking.
- Handling of Trade FOREX
- Ensuring Revenue Target is achieved and managing training & recruitment of the Account Managers/ Relationship Managers.
- Managing Credits and Deposits by handling Strategic Pricing, Product Management, Innovation and Delivery
- Managing end to end Credit, Collections and Loss Management process
- Review and Reporting the analytics data related to the respective branch operations on monthly basis, helping in faster Change Management and operational Decision Making
- Coordinating marketing (direct mail, advertising, etc..) activities with Corporate Marketing Event
- Managing business development activities and accountable for the top-line profitability and increased sales growth.
- Achievements:
- Growing the book of the branch from 80cr to 200cr
- Got the balance sheet into profitability.
- Won Dare contest.
- Promoted to manage one of the top 10 branches of the country.
Associate Vice President
HSBC Bank
09.2015 - 09.2019
- Facilitating/nurturing the HNI – Resident Premier customers of the bank, being the single point of contact and ensure that high quality customer services is provided to them in line with Global Premier service standards and also anticipate needs and provide required banking/financial advisory service.
- Achieve sales targets and key performances indicators on sales-activity & persistency by developing, formulating and implementing specific sales strategy to achieve AOP.
- Handling the financial services/products such as Mutual Funds, Mortgages, Portfolio Management Services, Liabilities & Life Insurance
- Effective management of customer relationships through excellent interpersonal skills including influencing and relationship building and anticipation of customers financial needs on an ongoing basis.
- Proactive learning and self-development initiatives to understand & analyse the latest product offerings in the market.
- Achievements:
- Global Recognition for saving clients life.
- Felicitated in monthly recognition platform in the months of Mar 2018.
- Awarded as outstanding performer for the year 2017 - Year End Rating - STRONG.
- Awarded as outstanding performer for the year 2016 - Year End Rating - STRONG.
- Awarded Dynamo in 2017.
- Consistent Performer on Insurance Products across the years.
- Growth Path at HSBC:
- Joined as PRM September 2015
- Promoted as SPRM in May 2017
Exclusive Manager -Retail Banking
IndusInd Bank Ltd
06.2014 - 09.2015
- Handling the Wealth Business at IndusInd Bank, Mulund Branch
- Supporting the Branch Manager in Managing the Branch.
- Taking Training of branch Staff
- Managing the Branch in the absence of the branch manager
- Acquiring HNI clients and introducing them to the wealth management solutions.
- Building and deepening the relationships with existing Wealth Customers to achieve increase in share of wallet and revenues.
Account Executive
Emirates NBDBank
04.2013 - 04.2014
- Acquiring HNI clients and introducing them to the wealth management solutions.
- Cross selling of insurance products.
- Building and deepening the relationships with existing Wealth Customers to achieve increase in share of wallet and revenues.
- Accumulating complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.
- Providing complete Banking Solution to the HNI clients.
Relationship Manager
Development Bank of Singapore
01.2012 - 09.2012
- Handling the Wealth Business at DBS Bank, Fort Branch
- Acquiring HNI clients and introducing them to the wealth management solutions.
- Building and deepening the relationships with existing Wealth Customers to achieve increase in share of wallet and revenues.
- Activating & enhancing the wealth portfolio of the client by providing Portfolio Management Services.
- Managing the portfolio to de-risk against attrition and achieve stability of book.
- Accumulating complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.
- Providing complete Banking Solution to the HNI clients.
Wealth Manager - Fee & Wealth
IndusInd Bank Ltd
09.2008 - 09.2010
- Handling the Wealth Business at IndusInd Bank, Bandra Branch
- Building and deepening the relationships with existing Wealth Customers to achieve increase in share of wallet and revenues.
- Activating & enhancing the wealth portfolio of the client by providing Portfolio Management Services.
- Managing the portfolio to de-risk against attrition and achieve stability of book.
- Accumulating complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.
- Achievements
- Achieved the position of TOP Wealth RM Pan India for the month of November '08.
- Held the position in Top 10 Wealth RM's Pan India for six months between Nov '08 - Jan '10.
- Awarded Certificate of Excellence from CEO - IndusInd Bank.
- Incremental growth of 140% in the Book Value.
Relationship Manager
Standard Chartered Bank
02.2007 - 07.2008
- Relationship management with clients
- Managing a book of 12cr.
- Designing and managing customer portfolios
- Revenue Generation & Business development
- Responsible for monitoring transaction of client reporting for suspicious activity
Assistant Sales Manager
Hong Kong and Shanghai Banking Corporation Limited
05.2006 - 11.2006
- Relationship management with clients.
- Acquisition of Clients for preferred banking services.
- Revenue Generation
- Generating new NTB business through active self-sourcing including promotional activities at the branch as well offsite activities.
Education
MBA - Part-Time
NMIMS
Mumbai01.2010
BMS - Marketing
Wilson College
Mumbai01.2005
Skills
Business Development
Formulating strategies & reaching out to the unexplored market segments for expansion
Exploring new business opportunities in various segments along with concerned branches
Providing a systematic retail network planning, exploiting market opportunities at low cost and establishing competitive intensity, achieving long-term volumes, market share and ensuring profits
Certification
Certified by AMFI Mutual Fund (Advisors) Module of the NCFM conducted by the NSE and approved by SEBI.
Timeline
Vice President
HSBC Bank
04.2025 - Current
Senior Partner
IDFC First Bank
09.2024 - Current
Associate Vice President
Kotak Mahindra Bank
10.2019 - Current
Associate Vice President
HSBC Bank
09.2015 - 09.2019
Exclusive Manager -Retail Banking
IndusInd Bank Ltd
06.2014 - 09.2015
Account Executive
Emirates NBDBank
04.2013 - 04.2014
Relationship Manager
Development Bank of Singapore
01.2012 - 09.2012
Wealth Manager - Fee & Wealth
IndusInd Bank Ltd
09.2008 - 09.2010
Relationship Manager
Standard Chartered Bank
02.2007 - 07.2008
Assistant Sales Manager
Hong Kong and Shanghai Banking Corporation Limited
05.2006 - 11.2006
MBA - Part-Time
NMIMS
BMS - Marketing
Wilson College