Paul Joy
Retail Operations Manager
Angamaly
Summary
Dynamic leader with a proven track record at Nada Happiness Trading LLC, enhancing sales and operational efficiency through expert team management and strategic planning. Excelled in leveraging analytical abilities and SAP proficiency to boost profitability and customer satisfaction. Skilled in negotiation, fostering a customer-focused environment, and driving significant market growth.
Experienced with managing wholesale operations, ensuring smooth supply chain processes and effective inventory control. Utilizes strong leadership and coordination skills to enhance team performance and operational efficiency. Track record of implementing process improvements and managing vendor relationships effectively.
Overview
11
11
years of professional experience
Work History
Retail & Wholesale Operations Manager
Nada Happiness Trading LLC
Oman
12.2022 - 01.2025
- Develop and implement strategies to improve sales, profitability, and customer satisfaction in both retail and wholesale operations.
- Identify market trends and adjust operations to meet evolving customer demands.
- Forecast and plan inventory levels, ensuring optimal stock for both retail and wholesale customers.
- Supervise and manage a team of retail associates, buying coordinates, supervisors, team leaders and accountant.
- Provide ongoing support, motivation, and feedback to ensure staff meet operational targets.
- Organize schedules and address HR-related issues.
- Oversee inventory management for both retail stores and wholesale clients.
- Coordinate with suppliers, vendors, and buying coordinates to ensure timely delivery and optimal stock levels.
- Drive sales in both retail and wholesale segments by developing strategies to attract new customers and retain existing ones.
- Build and maintain strong relationships with wholesale clients, acting as a key point of contact.
- Work with retail management teams to enhance the in-store customer experience, ensuring customer satisfaction.
- Manage operational budgets for both retail and wholesale segments.
- Monitor sales performance, ensuring targets are met and costs are controlled.
- Collaborate with the marketing department to develop and implement promotional campaigns for both retail and wholesale customers.
- Ensure that retail and wholesale operations adhere to company policies, industry regulations, and legal requirements.
- Monitor health and safety compliance within stores and warehouses.
Operations Audit Manager
Laduma Hardware & Bricks
Perumbavoor
06.2021 - 09.2022
- Conduct regular audits of retail operations, including store activities, inventory management, and cash handling.
- Assess the effectiveness and efficiency of business operations and internal controls.
- Identify gaps, weaknesses, or inefficiencies in processes and recommend improvements.
- Ensure compliance with company policies & industry regulations.
- Review adherence to standard operating procedures (SOPs) across all areas of retail operations
- Verify that retail locations are following proper accounting procedures and financial controls.
- Identify potential risks within retail operations, such as fraud, theft, or operational inefficiencies.
- Analyze operational data (e.g., sales trends, inventory turnover, customer service performance) to identify areas of concern or opportunities for improvement.
- Work closely with retail management to develop and implement strategies for improving operational efficiency and performance.
- Provide guidance and recommendations to managers on how to improve operational procedures.
- Review inventory management procedures, including stock levels, stock rotation, and product handling.
- Investigate discrepancies, suspected theft, or fraud within retail operations.
Retail Store Manager
Max Fashion - MSP PVT Ltd
Ernakulam, India
10.2019 - 05.2021
- Lead and supervise a team of sales associates, visual merchandisers, and other staff to ensure smooth store operations.
- Hire, train, and develop store staff, ensuring they have the necessary skills and knowledge to perform their duties effectively.
- Motivate and encourage the team to achieve sales goals and deliver excellent customer service.
- Create and manage staff schedules, ensuring the store is adequately staffed during peak hours and ensuring a high level of employee engagement.
- Conduct performance appraisals and provide regular feedback to staff.
- Drive sales performance and ensure the store meets or exceeds monthly and yearly sales targets.
- Ensure that the store team is well-informed about promotions, discounts, and product offerings to assist customers effectively.
- Ensure an exceptional customer shopping experience by maintaining high standards of customer service.
- Address and resolve customer complaints or concerns in a professional and timely manner.
- Oversee inventory levels, ensuring that stock is well-organized and replenished as needed.
- Ensure that the store’s visual merchandising is aligned with brand guidelines, showcasing products in an attractive and organized manner.
- Manage the store’s budget, expenses, and profitability, ensuring that financial targets are met.
- Monitor and control store expenditures, including payroll, supplies, and operational costs.
- Ensure proper cash handling, and oversee cash register operations, ensuring all transactions are accurately processed.
Department Store Manager
Lulu Hypermarket
UAE
06.2017 - 06.2019
- Improved communication across departments by implementing regular team meetings, fostering a collaborative work environment within the store.
- Streamlined store operations for improved efficiency by identifying areas of improvement and implementing new processes.
- Boosted sales performance by conducting regular staff training sessions and setting clear performance goals.
- Collaborated with other department managers to improve overall store productivity, sharing best practices across teams.
Sales & Marketing Manager
Maliackal Trading Company
Ernakulam, India
06.2014 - 01.2017
- Analyzed sales and marketing data for improved strategies.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
- Improved brand visibility with well-executed promotional plans.
- Coordinate and monitor the daily activities of sales & marketing team.
- Provide individual targets to sales team and track the improvement.
Education
MBA - Marketing/ Shipping & Logistics
Guruvayurappan Institute of Management
Tamil Nadu 04.2001 -
Bachelor of Science - Physics
Sree Sankara College
Ernakulam, India 04.2001 -
Skills
Leadership and team management
Strong organizational skills
Excellent analytical abilities
Strong attention to detail and investigative skills
Financial acumen and budgeting
Negotiation and vendor management
Problem solving and decision making
Customer focused with a strong understanding of retail and wholesale operations
Ability to communicate effectively with all level of staff and management
Ability to maintain confidentiality and manage sensitive information
Proficiency in SAP, Oracle, Solver, MS office, Outlook
Timeline
Retail & Wholesale Operations Manager
Nada Happiness Trading LLC
12.2022 - 01.2025
Operations Audit Manager
Laduma Hardware & Bricks
06.2021 - 09.2022
Retail Store Manager
Max Fashion - MSP PVT Ltd
10.2019 - 05.2021
Department Store Manager
Lulu Hypermarket
06.2017 - 06.2019
Sales & Marketing Manager
Maliackal Trading Company
06.2014 - 01.2017
MBA - Marketing/ Shipping & Logistics
Guruvayurappan Institute of Management
04.2001 -
Bachelor of Science - Physics
Sree Sankara College
04.2001 -