Paul Luhring
Batesville,IN
Summary
Dynamic customer service professional with a proven track record at Concentrix, excelling in customer service management and support. Recognized for enhancing client satisfaction through effective communication and problem resolution. Skilled in utilizing customer feedback to drive improvements, while consistently achieving high service ratings and fostering lasting relationships.
Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.
Experienced with warehouse operations and material handling. Utilizes effective inventory management techniques to ensure accuracy and order fulfillment. Track record of maintaining safety standards and improving workflow efficiency.
Overview
6
6
years of professional experience
Work History
Costumer Service
Concentrix
Jacksonville, FL
03.2022 - 12.2025
- Enhanced visitor experience by providing friendly and informative customer service.
- Built lasting relationships with clients through outstanding customer service interactions.
- Implemented strategies to increase customer service satisfaction ratings.
- Facilitated office administration and customer service to general public.
- Provided exceptional customer service, addressing passenger inquiries courteously and knowledgeably.
- Provided customer service on accounts and resolved problems.
- Increased repeat business by delivering exceptional customer service experiences consistently.
- Trained newly hired employees on routine tasks and customer service.
- Provided exceptional customer service to drive satisfaction.
- Strengthened client relationships through regular communication and excellent customer service.
- Achieved consistent customer service excellence, maintaining positive attitude under pressure.
- Provided exemplary customer service to guests.
- Provided outstanding customer service by addressing visitor needs promptly.
- Alleviated customer service needs with policy-appropriate solutions.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Utilized customer feedback to improve customer service.
- Provided excellent customer service while meeting challenging time goals.
- Provided exceptional customer service, addressing concerns and explaining repair processes.
- Trained staff on new product features, ensuring knowledgeable customer service.
- Resolved customer service issues related to pricing or discounts.
- Resolved guest inquiries punctually and politely for professional customer service.
- Delivered world-class customer service to internal and external customers.
- Provided excellent customer service, addressing patron needs promptly and courteously.
- Improved team efficiency with thorough training on customer service protocols.
- Provided exceptional customer service, resolving client inquiries promptly and professionally.
Warehouse Associate
Amazon
Ocala , FL
08.2021 - 03.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as 50 pounds.
- Performed inventory control, such as counting, and stocking merchandise.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assembled pallets and crates for secure transportation of materials.
Warehouse Associate
Chewy
Ocala , Florida
03.2020 - 08.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as 50 pounds.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Assisted in reducing product damage by properly handling and storing materials.
- Completed regular cycle counts to maintain accurate inventory records.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Assembled pallets and crates for secure transportation of materials.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
Education
High School Diploma -
Batesville High School
Batesville, IN 06-2008
Skills
Customer service management
Customer service and support
Customer service oversight
Packaging and labeling
Attention to detail
Warehouse safety
Labeling and boxing
Freight labeling
Materials handling and transport
Workplace cleanliness
Team collaboration
Problem-solving
Self-motivated and disciplined
Timeline
Costumer Service
Concentrix
03.2022 - 12.2025
Warehouse Associate
Amazon
08.2021 - 03.2022
Warehouse Associate
Chewy
03.2020 - 08.2021
High School Diploma -
Batesville High School