PAUL MARTIS
Ambernath
Summary
Experienced and dedicated Casino All Games Dealer with a high level of skill in Blackjack, Poker, Roulette, Baccarat, and Craps. Proven track record of delivering exceptional customer service, creating a lively and enjoyable gaming atmosphere, and ensuring strict adherence to casino regulations. Possesses excellent card dealing proficiency, sharp observation abilities, and a strong work ethic. Skilled at cultivating positive relationships with both customers and colleagues to provide an outstanding gaming experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Casino All Games Dealer
NORWEGIAN CRUISE LINES (Contract)
07.2022 - Current
- Operated Gaming Tables successfully by determining correct Winners and Payouts efficiently
- Dealt with cards in all games and monitored players behaviour for signs of cheating
- Promoted customer retention and satisfaction by greeting guests in a friendly and enthusiastic manner to encourage a fun gameplay environment
- Displayed excellent mindfulness by keeping an eye out for suspicious activities while running the game
- Collaborated with Supervisors and Floor Managers to resolve problems, improve operations and provide exceptional customer service
- Created an enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Sport and Fitness Educator
Mamta Trust (NGO)
01.2021 - 01.2022
- I actively contributed my time and skills as a resolute member of Mamta Trust, a nonprofit organization focused on providing education in multiple schools in Gujarat
- Through this role, I help promote the importance of sports and fitness among students, fostering their holistic development.
Casino All Games Dealer
RESORTS WORLD (Contract)
01.2014 - 01.2015
- Expertly managed high-stakes card games such as Poker, Blackjack, and Baccarat
- Developed strong customer service skills while dealing with a variety of patrons
- Utilized maths and probability skills to accurately calculate payouts and communicate them to customers
- Established, monitored and enforced gaming regulations
- Developed and maintained positive relationships with customers and other casino staff
- Proven ability to efficiently and effectively manage large sums of money.
Casino All Games Dealer
Carnival Corporation (Contract)
01.2008 - 01.2013
- Successfully maintained an efficient and accurate cash flow system during high-volume shifts
- Proficiently managed chip counts and buy-ins, as well as participated in closing procedures
- Demonstrated excellent problem-solving and decision-making skills in a timely manner
- Ensured compliance with all gambling regulations and laws while on shift
- Implemented and maintained a high standard of professionalism and customer service.
Club Staff Blackjack Specialist
Star Cruises (Contract)
01.2007 - 01.2008
- Prepared the blackjack table for gameplay by arranging the cards, chips, and other necessary equipment
- Professionally dealt cards to players, following established procedures and rules of the game
- Have a thorough understanding of the rules and variations of blackjack
- Enforced game rules consistently and fairly, ensuring a fair and enjoyable gaming experience for all players
- Provided exceptional customer service by greeting players, answering their questions, and addressing any concerns or issues that may arise during gameplay
- Observed players' actions and behaviours to identify any signs of cheating, suspicious activities, or rule violations
- Reported any irregularities to the appropriate authority or supervisor
- Worked closely with other casino staff, including dealers, supervisors, and floor managers, to ensure smooth operations and resolved any issues that may arise during gameplay
- Stayed updated on the latest trends, strategies, and regulations in blackjack and the wider casino industry.
Customer Service Representative
Convergys India Ltd
01.2004 - 01.2006
- Successfully built and maintained business relationship with clients by providing prompt and accurate service to promote customer loyalty
- As a first point of customer contact, guided clients for general inquiries like pricing, products and their services
- Worked in a team environment to ensure customer inquiries were answered promptly and accurately
- Managed customer complaints and inquiries in a professional and courteous manner.
Casino Dealer/Host
Norwegian Cruise Line
01.2016 - 12.2021
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Conducted thorough inspections of gaming equipment to ensure proper function before starting each game session.
Casino Host/Supervisor of Operations
AIDA Cruises
01.2022 - Current
- Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
- Achieved gaming revenue of $[Amount] by effectively reactivating, developing and maintaining customers.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
Education
Bachelor of Arts -
IEC University
High School -
C.H.M COLLEGE
Secondary School -
Fatima High School
Skills
- Excellent customer service
- Stress Tolerance
- Teamwork and Collaboration
- Time Management
- Multitasking
- Guest service
Certification
- STCW Courses Completed - SCHOOL OF SYNERGIC STUDIES & B.P.MARINE ACADEMY
- ELEMENTARY FIRST AID
- PERSONAL SAFETY AND SOCIAL RESPONSIBILITIES
- PERSONAL SURVIVAL TECHNIQUE
- FIRE PREVENTION AND FIRE FIGHTING
Accomplishments
- Vacation Hero Award awarded by Norwegian Sun, June 2018
- Historic Days, Havana Nights awarded by Norwegian Sky, May 2017
Personal Information
Hobbies: Sports Enthusiast: I have a deep love for basketball, cricket, and chess, which not only display my passion for physical activity and strategic thinking but also highlight my ability to work well in a team and think critically., Avid Explorer: I have an innate zeal for exploring diverse cultures and destinations around the world. This passion for travel has broadened my perspective, enhanced my adaptability, and developed my appreciation for different traditions and ways of life.
Volunteer Experience
Sport and Fitness Educator, Mamta Trust (NGO), 01/01/21, 12/31/22, I actively contributed my time and skills as a resolute member of Mamta Trust, a nonprofit organization focused on providing education in multiple schools in Gujarat., Through this role, I help promote the importance of sports and fitness among students, fostering their holistic development
Languages
English
Advanced (C1)
Timeline
Casino All Games Dealer
NORWEGIAN CRUISE LINES (Contract)
07.2022 - Current
Casino Host/Supervisor of Operations
AIDA Cruises
01.2022 - Current
Sport and Fitness Educator
Mamta Trust (NGO)
01.2021 - 01.2022
Casino Dealer/Host
Norwegian Cruise Line
01.2016 - 12.2021
Casino All Games Dealer
RESORTS WORLD (Contract)
01.2014 - 01.2015
Casino All Games Dealer
Carnival Corporation (Contract)
01.2008 - 01.2013
Club Staff Blackjack Specialist
Star Cruises (Contract)
01.2007 - 01.2008
Customer Service Representative
Convergys India Ltd
01.2004 - 01.2006
Bachelor of Arts -
IEC University
High School -
C.H.M COLLEGE
Secondary School -
Fatima High School
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