Paul Merrill
Greenwood
Summary
Dynamic professional with a proven track record at Caliber Collision, excelling in project management and risk mitigation. Adept at optimizing processes and enhancing customer satisfaction through effective team leadership and collaboration. Committed to continuous improvement and fostering a positive work environment, driving success in every initiative undertaken.
Overview
17
17
years of professional experience
Work History
Repair Planner
Caliber Collision
01.2018 - Current
- Collaborated with cross-functional teams to align goals and ensure project success.
- Optimized inventory control, reducing waste and improving costefficiency.
- Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
Customer Service Manager
Walmart
03.2017 - 01.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Team Leader
Dick's Sporting Goods, Inc
05.2016 - 03.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Department Manager
Lowes Home Improvment
05.2008 - 03.2016
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Michigan City High School
Michigan City, INSkills
- Project management
- Data management
- Customer focus
- Community education
- Compliance monitoring
- Risk mitigation
Timeline
Repair Planner
Caliber Collision
01.2018 - Current
Customer Service Manager
Walmart
03.2017 - 01.2018
Team Leader
Dick's Sporting Goods, Inc
05.2016 - 03.2017
Department Manager
Lowes Home Improvment
05.2008 - 03.2016
Michigan City High School
Similar Profiles
Cole TurnbullCole Turnbull
Technician Apprentice at Caliber CollisionTechnician Apprentice at Caliber Collision
Pablo FigueroPablo Figuero
Auto Body Technician at Caliber CollisionAuto Body Technician at Caliber Collision
Victor McCainVictor McCain
Detail Specialist at Caliber CollisionDetail Specialist at Caliber Collision
Drew ReyesDrew Reyes
General Manager at Caliber CollisionGeneral Manager at Caliber Collision
William GnatowskiWilliam Gnatowski
HVAC/R TECH at Climate ControlHVAC/R TECH at Climate Control