Paul Nadar
IT EUC Support
Ambernath
Summary
Seeking a challenging position in a competitive environment to leverage education and experiences while acquiring additional knowledge. Striving to achieve outstanding results that benefit the organization by utilizing expertise and continuously expanding skills through learning opportunities.
Overview
15
15
years of professional experience
11
11
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
IT EUC Support
Dentsu Aegis Network
04.2022 - Current
- Handling the Ticket through IT Service Management Tool. Ensure that the tickets are raised and closed as per the SLA.
- Handling the Catalogue Task & Incident Tickets.
- Experience in taking the reports from the CMDB and Snow inventory.
- Microsoft 365 Exchange Admin Center Managing.
- Windows for Microsoft Intune admin center management.
- Mac OS for Jamf Pro management
- Logitech Rally Bar troubleshooting and management for the AV Room.
- Provide support for Microsoft O365, Google Workspace, Zoom, Google Meet, Zscaler, OKTA, EUC portal, Snow, CMDB, SolarWinds, BeyondTrust, Mimecast, etc., applications.
- Maintaining the IT Asset Inventory.
- Familiar with setup, install, and configure of Android and iOS devices.
- Familiar with Intune Company portal.
- Familiar with Okta MFA & MIcrosoft Authenticator.
- Remediate unmanaged workstations and legacy software as per the Dentsu Global standard.
- Following up with Vendors - hardware & software whenever required & resolving issues by minimizing downtimes.
- Basic Networking, Map drive, Data and Printer sharing.
IT Support Engineer
Fractal Ink Consultancy
04.2018 - 04.2022
- OS installation and Troubleshooting of Mac OS
- Experience in managing JamF Console.
- Following up with Vendors - hardware & software whenever required & resolving issues by minimizing downtimes
- Software Installation like Adobe Creative Cloud, Sketch, Figma etc.
- Managing the Application License and User access control.
- Managing the DHCP server.
- Maintaining the Asset Inventory.
Associate in IMS department
Vara United
01.2018 - 04.2018
- Handling all Users Ticket for Desktop and Laptop Level support.
- Updating the Group policies and OS patching on client system.
- Basic Networking, Map drive, Data and Printer sharing.
IT Technician
Taurus Computer Systems
06.2011 - 01.2018
- Installing and troubleshooting Windows servers 2003, XP, Vista, 7, Configuring Active Directory, DHCP, and DNS in Windows server 2003, Configuring and managing File and print server.
- Tally Server and Client Installation and Troubleshooting.
- ADSL Router and WIFI configuration.
- Antivirus Server Installation, Activation, and Updating.
- Configure new hardware and install and update the software packages.
- Installing and upgrading the current equipment and software.
- Hardware Assembling and troubleshooting Operating Systems (OS) installation / re-installation, upgrades, and patches for desktops, laptops, and servers.
- OS installation and Troubleshooting (Windows XP, Vista, Windows 7, 8, 8.1, 10, 11, All MAC OS, and Ubuntu).
- Configure MS Outlook, backup, and Troubleshoot in POP and Exchange.
- Troubleshooting of LAN Connectivity & implementation.
- Install and configure CCTV and DVR.
Desktop Engineer
Shivam Computer Services
06.2010 - 06.2011
- Installing and troubleshooting Windows XP, Vista, 7,
- Assembling of Systems
- Installating and Troubleshooting of Desktop Software like MS Office, Autocad, CorelDraw, Antivirus,
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
S.S.C. -
Queens Marry English High School
Ambarnath, India 01.2008 - 12.2008
H.S.C. -
SICES
Ambarnath, India 04.2001 - 12.2010
Bachelor of Arts -
I.E.C
04.2019 - 12.2019
Skills
Windows / Mac Administrator
Server Support
Network Support
JamF Pro Management
Azure Cloud Computing
Microsoft 365
Active Directory
Asset Inventory
IT Service Management
Installation
Maintenance
Remote Support
Certification
Diploma in Hardware and Networking
Timeline
IT EUC Support
Dentsu Aegis Network
04.2022 - Current
Bachelor of Arts -
I.E.C
04.2019 - 12.2019
IT Support Engineer
Fractal Ink Consultancy
04.2018 - 04.2022
Associate in IMS department
Vara United
01.2018 - 04.2018
IT Technician
Taurus Computer Systems
06.2011 - 01.2018
Desktop Engineer
Shivam Computer Services
06.2010 - 06.2011
S.S.C. -
Queens Marry English High School
01.2008 - 12.2008
H.S.C. -
SICES
04.2001 - 12.2010
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