PAUL PRASHANTH J
Bangalore
Summary
A transformational operations leader with deep expertise in Accounts Receivable and global shared services, committed to delivering operational excellence, driving innovation, and creating sustainable business impact.
Overview
20
20
years of professional experience
Work History
Senior Operations Manager – Accounts Receivable
Infosys BPM Ltd
Bangalore
08.2019 - Current
- Led AR India Delivery Centre managing 60-member team to support APAC, EMEIA & Americas operations.
- Oversaw Cash Applications and Collections operations, achieving monthly targets consistently.
- Serve as primary AR point of contact for global EY clients.
- Partner with transformation teams to drive automation, process optimization, and quality enhancement.
- Delivered executive-level reporting, including AR dashboards and cash forecasts, to inform strategic decision-making.
- Drive working capital improvement initiatives across regions.
- Improved operational efficiency through automation initiatives.
- Coordinate with Risk & Compliance teams to ensure regulatory adherence.
- Streamlined reporting and governance frameworks.
Deputy Manager – Accounts Receivable
Ernst & Young
Bangalore
06.2007 - 08.2019
- Managed 30-member AR team with strong employee satisfaction and retention.
- Managed cash applications, collections, and global interfirm settlements to streamline processes.
- Led revenue analysis and working capital optimization efforts.
- Successfully automated UK and South Africa collections processes.
- Implemented automation initiatives with UiPath vendor, enhancing operational efficiency.
- Facilitated transition of multiple EY regions into Shared Services, improving service delivery.
- Managed escalation resolution and client relationship management.
- Conducted weekly and monthly business reviews with stakeholders.
- Contributed to Green Belt project improving EY UK working capital.
- Oversaw global shared services for finance and accounts operations.
Team Member – Fidelity National Tax Services (Mortgage Loans)
Fortune Infotech Ltd
08.2006 - 05.2007
- Assisted in mortgage loan processing operations to facilitate timely closings.
- Monitored quality compliance and upheld process standards to maintain operational integrity.
- Collaborated with team members to maintain daily operational workflows.
- Assisted in troubleshooting technical issues for client support requests.
- Conducted quality checks on products to ensure compliance with standards.
Education
Post Graduate Diploma - Business Administration (Finance)
Symbiosis
PuneBachelor of Commerce -
Bangalore University
Skills
- Accounts receivable management
- Accounts Receivable Automation
- Cash applications
- Credit Risk Management
- Financial Software Integration
- Business forecasting
- Operations leadership
- Business forecasting
- Performance management
- Process transition
- Client relationship management
Accomplishments
- Golden Beam Award (2013) – For exemplifying EY Values
- Certificates for Extraordinary Performance
- Key contributor to multiple automation and transformation initiatives
- Recognized for process excellence and continuous improvement leadership
Training And Professional Development
- Certified Learning Leader
- Emotional Intelligence at Workplace
- Advanced Excel
- Assertiveness & Leadership Skills
- Presentation & Public Speaking
- Time Management & Email Etiquette
Leadership Profile
- Strategic thinker with strong analytical ability
- High-pressure decision maker
- Cross-cultural stakeholder management expertise
- Proven people leader driving engagement and performance
- Continuous improvement and automation champion
Global Projects And Transitions
- Project Mercury (SAP Deployment), Involved in Canada UAT, data migration & ERP to SAP conversion. Onsite assignments in New Jersey & London for testing and implementation.
- Automation & Robotics Projects, gCollect tool go-live (robotic dunning emails via UiPath). Desktop automation for UK & South Africa collections.
- Working Capital Optimization (Black Belt Project), Reduced On-Account liabilities and streamlined reconciliation processes.
- One Point Access Portal, Developed integrated web platform consolidating team tools (3-month completion).
- Business Process Management System (BPMS), Created multi-level SOP documentation framework.
- International Exposure, USA (New Jersey), UK (London), Poland (Best Practices Exchange). Led UK & Canada AR process transitions successfully.
Professional Statement
A transformational operations leader with deep expertise in Accounts Receivable and global shared services, committed to delivering operational excellence, driving innovation, and creating sustainable business impact.
Timeline
Senior Operations Manager – Accounts Receivable
Infosys BPM Ltd
08.2019 - Current
Deputy Manager – Accounts Receivable
Ernst & Young
06.2007 - 08.2019
Team Member – Fidelity National Tax Services (Mortgage Loans)
Fortune Infotech Ltd
08.2006 - 05.2007
Post Graduate Diploma - Business Administration (Finance)
Symbiosis
Bachelor of Commerce -
Bangalore University