Years of professional experience in the BFSI space.
PAUL SAMUEL
Banking, Financial Services And Insurance (BFSI) Operations
Bengaluru
Summary
Performance-driven Operations professional with 17 years of experience in aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Experienced in managing end-to-end operational service delivery (Responding to RFPs, constructing SLAs, setting up new teams, managing migration, UAT & steady state). At present, serving as Vice President in Business & Operations management which encompasses identifying challenges/inefficiencies in the operations design, defining new operational standards, contributing to the new process design to ensure evergreen processes that are scalable and flexible to ever changing regulatory and business environments.
Overview
17
17
Work History
Vice President
J.P. Morgan
Bengaluru
01.2022 - Current
- Understand and analyze various drivers impacting Operational metrics and outcomes and provide a fact-based recommendation to the stakeholders on how these processes can be optimized
- Conduct analysis needed to prove or disprove the hypothesis driving the project execution
- Lead concept, scope definition, and execution of strategic and operational business transformation initiatives, ranging from Corporate and Operational Strategy to Process Improvement
- Review processes, people, systems, handovers etc
- Identify pain areas, initiate root cause analysis, define design approach and finalize improvement lever
- Engage stakeholders in the change management process and obtain buy-in & initiate implementation
Vice President
Goldman Sachs
Bengaluru
10.2017 - 02.2021
- Confirmation and Fails management for trades with brokers on behalf of clients (b2b trades, synthetics, equity backed derivatives and convertible bonds)
- Ensuring those trades which aren’t matched V-1 are being matched on value date by liaising with various desk’s/teams/custodians/brokers
- Interfacing with Clients, Custodians, Traders, Sales Desk, Front & Middle Office Teams for effective resolution
- Risk Management which includes buy-in, corporate actions, ETF’s, high value and aged fails
- Ensuring highest priority is given to central bank clients and other high revenue generating priority clients
- Guaranteeing training is imparted to new workforce to enhance their productivity & operational efficiencies
- Warranting an effective escalation protocol is in place and the same is being executed through critical items escalation review to Desk and Sr. Management daily
- Establish governance model and ensure adherence with all stakeholders
- Compliance to security guidelines across regulatory & physical security
- Handling volume and staffing dynamics based on past trends and future insights employ & implement performance management and succession planning at all levels
- Resolved issues and recommended actions based on production and compliance reports.
- Identified issues with production, workforce and material sourcing and implemented successful solutions.
Operations Manager
R R Donnelley
Chennai
01.2013 - 10.2017
- Manage the team of Managers (4 front line managers) and an overall team of 76 FTEs
- Client management exercised through regular interaction on SLAs, compliance, business processes improvement and organic opportunities
- Compile and provide financial, statistical and operational trend analysis to internal and external constituents
- Work with various internal teams to help drive tools and process improvements that affect client workflows
- Drive initiatives organizationally that contribute to long-term operational excellence
- Transition management involving system study, recommendation of team’s skill set, hiring of staff, training and migration of the newly transitioned activity
- People management exercised through dealing with human issues, attrition, employee satisfaction, employee career, pyramid structure, attendance, identifying and recommending training needs of team members, mentoring and developing team members etc
- Process management exercised through continuous review of processes with the objective of identifying redundancies and risk
- Improving resource utilization, productivity and quality of deliverables through creation of effective process capabilities using technology and proven quality methodologies
- Enabled organic growth in 3 of 4 processes under management
- Restructured the pyramid to ensure smooth flow of business activities
- Introduced business controls to factor client satisfaction score
- Created transparency in business performance to ensure senior management has absolute clarity
- Two additional teams were added to remit considering strong performance
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
Associate Operations Account Manager
R R Donnelley
06.2010 - 12.2012
- Manage a 35-member team of Associate Managers, Sr
- Financial Analysts, Financial Analysts and Financial Associates
- Responsible for planning, tracking, reporting performance on a periodic basis
- Responsible for structured review of processes and audits
- Initiates steps to ensure business continuity with little or no disruption to operations
- Responsible to evolve risk mitigation and contingency plans and be able to manage internal and external clients
- Responsible to engage multiple stakeholders internally and externally
- Key Accomplishments
- Introduced 37 process improvements in the first year and 20 in the 2nd yr
- In a new function taken over, received client and management recognition for the same
- Reduced team HC from 38 to 34 and reduced turnaround time simultaneously
- Reduced turnaround time from 48hrs to 24 hrs
- In 3 of the 7 functions under management
- Introduced workflow management tool that captures and provides MIS reports without delay
- On time delivery of 99.9% and Quality of 99% was maintained.
Team Manager
R R Donnelley
01.2009 - 06.2010
- Manage Delivery of assigned processes within SLAs and Performance levels as committed to the customer
- Ensure client engagement and timelines for process deliverables are adhered
- Drive innovations to improve customer service at functional level
- Ensure function specific training plans for fresher's are in place and executed and define career development plans
- Responsible to respond and to handle unusual situations and evolve suitable approaches and guide others
- Consults with all segments of management responsible for policy or action
- Key Accomplishments
- Two new processes migrated
- On time delivery of 99.5% and Quality of 99% was maintained throughout.
Asst. Team Manager
R R Donnelley
06.2007 - 01.2009
Sr. Financial analyst
R R Donnelley
01.2006 - 06.2007
Financial Analyst
R R Donnelley
06.2005 - 01.2006
Financial Associate
R R Donnelley
12.2004 - 06.2005
Education
B.Com -
Loyola College, affiliated to University of Madras
M.Com and MBA - Finance
University of Madras
Six Sigma Qualified -
American Society of Quality
USA 04.2001 -
Skills
Managed multi-industry-oriented teams (Investment Banking, 401K Pension funds, Compliance operations, Real Estate Investment Accounting and Insurance)undefined
Timeline
Vice President
J.P. Morgan
01.2022 - Current
Vice President
Goldman Sachs
10.2017 - 02.2021
Operations Manager
R R Donnelley
01.2013 - 10.2017
Associate Operations Account Manager
R R Donnelley
06.2010 - 12.2012
Team Manager
R R Donnelley
01.2009 - 06.2010
Asst. Team Manager
R R Donnelley
06.2007 - 01.2009
Sr. Financial analyst
R R Donnelley
01.2006 - 06.2007
Financial Analyst
R R Donnelley
06.2005 - 01.2006
Financial Associate
R R Donnelley
12.2004 - 06.2005
Six Sigma Qualified -
American Society of Quality
04.2001 -
B.Com -
Loyola College, affiliated to University of Madras
M.Com and MBA - Finance
University of Madras
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