Paul Selvaraj

• As QA (Quality Assurance) Project Manager, was responsible for leading Marriot Group of Hotels Digital tower QA initiative to improve business process and modernize its quality assurance processes
• In this role was entrusted to ensure that all functional and non-functional testing services meet or exceed customer expectations and comply with TCS standards and regulations
• Some specific roles and responsibilities of QA Digital tower Project Manager include:
• Developing and implementing comprehensive QA transformation strategy,
• Identifying and evaluating new QA technologies, methodologies, and best practices,
• Leading cross-functional teams in design, development, and implementation of new QA processes and systems,
• Managing and coordinating QA modernization projects and initiatives, Communicating with stakeholders to ensure alignment and understanding of QA transformation strategy which includes End to End, Automation and Performance activities,
• Monitoring and evaluating effectiveness of processes and systems and making necessary adjustments, Implementing policies and procedures to ensure security and integrity of QA systems and data,
• Collaborating with development, test data management and test environment teams to ensure that quality is built into products and services from start, Mentoring and managing team members,
• Ensuring compliance with industry and TCS standards and regulations,
• Promoting culture of continuous improvement and innovation within transformation teams,
• Identifying potential risks in QA process and developing mitigation plan to control risk,
• Established key quality metrics and reporting mechanism to track and communicate with relevant stakeholders.

• As QA (Quality Assurance) Transformation Leader was responsible for leading Digital, Data, Business Analyst and Release Management tower's QA Transformation initiative to improve and modernize its quality assurance processes for Wyndham Group of Hotels
• In this role was entrusted to ensure that all functional and non-functional testing services meet or exceed customer expectations and comply with TCS standards and regulations with a team size of 20+ FTE
• Some specific roles and responsibilities of a QA Transformation Leader include:
• Developing and implementing a comprehensive QA transformation strategy,
• Identifying and evaluating new QA technologies, methodologies, and best practices,
• Leading cross-functional teams in the design, development, and implementation of new QA processes and systems,
• Managing and coordinating QA transformation projects and initiatives,
• Communicating with stakeholders to ensure alignment and understanding of the QA transformation strategy,
• Monitoring and evaluating the effectiveness of the processes and systems and making necessary adjustments,
• Implementing policies and procedures to ensure the security and integrity of QA systems and data,
• Collaborating with development and operations teams to ensure that quality is built into products and services from the start, Mentoring and managing team members,
• Ensuring compliance with industry and TCS standards and regulations, Promoting a culture of continuous improvement and innovation within the transformation teams,
• Identifying potential risks in the QA process and developing a mitigation plan to control the risk, Established key quality metrics and reporting mechanism to track and communicate with relevant stakeholders.
• Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.

• As QA Engagement Manager for CPG Digital QA Portfolio and in Estee Lauder USA client location providing Functional and Non-Functional Testing Services in GNDM model with a team size of 15 FTE
• Established Test Management Office to implement methodologies to follow in managing People, Process and Tools in 12 months period
• Over 25% cost savings achieved through GNDM model in providing value added services through automation and improved Defect Removal efficiency and time to market
• Identifies and implements standard processes and procedures for work initiation, project definition, management reporting and project closure
• Ensures optimal deployment and utilization of resources, tracks competency gaps that exist among team members and ensures relevant learning is imparted
• Ensures people rotation, assigns appropriate roles to Project Managers, Leads and team members
• Sets performance goals for direct reports and monitors performance and provides appropriate feedback
• Handles high-level escalations, interacts with customers to ensure smooth project delivery, Reviews/tracks status of projects/deliverables
• Takes responsibility for billing and invoicing, monitoring, controlling profitability, EVA, realization, cost budgeting
• Handles implementation of various corporate/branch level initiatives within account
• Ensures compliance to internal TCS processes and quality requirements/measures
• Weekly and Daily Dashboard’s preparation
• Billing, Leakage and GM improvement plans
• Quarterly Planner - Revenue, HC, Expenses, Demand, Fluidity, HC, Allocation and de-allocations
• Trainee Intake and maintain Senior Junior ratio.

• As the QA Engagement Manager for CPG Digital QA Portfolio and in L’Oreal USA client location providing Functional and Non-Functional Testing Services in GNDM model with a team size of 15 FTE
• Established a Test Management Office to implement the methodologies to follow in managing People, Process and Tools in 12 months period
• Over 25% cost savings achieved through GNDM model in providing value added services through automation and improved Defect Removal efficiency and time to market
• Identifies and implements standard processes and procedures for work initiation, project definition, management reporting and project closure
• Ensures optimal deployment and utilization of resources, tracks competency gaps that exist among team members and ensures relevant learning is imparted
• Ensures people rotation, assigns appropriate roles to Project Managers, Leads and team members
• Sets performance goals for direct reports and monitors performance and provides appropriate feedback
• Handles high-level escalations, interacts with customers to ensure smooth project delivery, Reviews/tracks status of projects/deliverables
• Takes responsibility for billing and invoicing, monitoring, controlling profitability, EVA, realization, cost budgeting, etc
• Handles implementation of various corporate/branch level initiatives within the account
• Ensures compliance to internal TCS processes and quality requirements/measures
• Weekly and Daily Dashboard’s preparation
• Billing, Leakage and GM improvement plans
• Quarterly Planner - Revenue, HC, Expenses, Demand, Fluidity, HC, Allocation and de-allocations
• Trainee Intake and maintain Senior Junior ratio.
• Conducted regular client meetings to discuss portfolio performance, address concerns, and provide recommendations for future actions.
• Streamlined reporting processes, providing clients with timely and accurate updates on their portfolio performance.
• Increased client satisfaction by consistently delivering on-target results through diligent portfolio management practices.

• As the Delivery Manager for STAPLEs providing Functional and Non-Functional Testing Services in GNDM model with a team size of 250+ FTE
• Established a Test Management Office to implement the methodologies to follow in managing People, Process and Tools in 12 months period
• Over 25% cost savings achieved through GNDM model in providing value added services through automation and improved Defect Removal efficiency and time to market
• Identifies and implements standard processes and procedures for work initiation, project definition, management reporting and project closure
• Ensures optimal deployment and utilization of resources, tracks competency gaps that exist among team members and ensures relevant learning is imparted
• Ensures people rotation, assigns appropriate roles to Project Managers, Leads and team members
• Sets performance goals for direct reports and monitors performance and provides appropriate feedback
• Handles high-level escalations, interacts with customers to ensure smooth project delivery, Reviews/tracks status of projects/deliverables
• Takes responsibility for billing and invoicing, monitoring, controlling profitability, EVA, realization, cost budgeting, etc
• Handles implementation of various corporate/branch level initiatives within the account
• Ensures compliance to internal TCS processes and quality requirements/measures
• Weekly and Daily Dashboard’s preparation
• Billing, Leakage and GM improvement plans
• Quarterly Planner - Revenue, HC, Expenses, Demand, Fluidity, HC, Allocation and de-allocations
• Trainee Intake and maintain Senior Junior ratio.
• Strengthened communication skills through regular interactions with others.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Delivered successfully large Testing Services program through TCoE model with 100+ FTE in onsite-offshore including Functional and Non Functional Testing Services
• Established Test Management Office to implement methodologies to follow in managing People, Process and Tools in 12 months period
• Over 25% cost savings achieved through TCoE model in providing value added services through assets and improved Defect Removal efficiency and time to market
• Identifies and implements standard processes and procedures for work initiation, project definition, management reporting and project closure
• Ensures optimal deployment and utilization of resources, tracks competency gaps that exist among team members and ensures relevant learning is imparted
• Ensures people rotation, assigns appropriate roles to Project Managers, Leads and team members
• Sets performance goals for direct reports and monitors performance and provides appropriate feedback
• Handles high-level escalations, interacts with customers to ensure smooth project delivery, Reviews/tracks status of projects/deliverables
• Takes responsibility for billing and invoicing, monitoring, controlling profitability, EVA, realization, cost budgeting, etc
• Handles implementation of various corporate/branch level initiatives within account
• Ensures compliance to internal TCS processes and quality requirements/measures
• Weekly and Daily Dashboard’s preparation
• Billing, Leakage and GM improvement plans
• Quarterly Planner - Revenue, HC, Expenses, Demand, Fluidity, HC, Allocation and de-allocations
• Trainee Intake and maintain Senior Junior ratio.

Providing Test planning and execution schedule to Test Manager and Project team

• Providing testing status to project and test managers on weekly and daily basis during test execution
• Participate in Requirements Modeling sessions and user interface design reviews
• Put together plan for test-bed set-up by reviewing application design documents and environment topology
• Provide risk analysis and mitigation strategies for each level of test
• Document testing issues and contingency plan
• Participate in application design and code review as part of review team to validate against requirements
• UAT/System and Performance Test Planning, including: Determining testing scope, Determining testing approach, Test plan administration, Defining entrance and exit criteria, Determining test resource needs, Identifying risks, dependencies, mitigations and contingencies, Identifying test tools and/or automation techniques
• Provide guidance to test team in test case designing, developing building test data scenarios and data mining
• Providing guidance to test team automated test scripts development using Mercury QTP and Rational Life cycle tool suite
• Co-ordinate with onsite/offshore test team on UAT/system and performance test execution
• Troubleshooting / debugging test non-conformances
• Test result evaluation, documentation, and reporting
• Provide defect resolution and management plan to project team
• Conduct Defect Status and Triage meeting during each level of testing phase for quick resolution on defects identified
• Verify that all business rules and user acceptance are satisfied before application is certified to be deployed in production User.

• Providing Test planning and execution schedule to Test Manager and Project team
• Providing testing status to project and test managers on a weekly and daily basis during test execution
• Participate in Requirements Modeling sessions and user interface design reviews
• Put together a plan for test-bed set-up by reviewing the application design documents and environment topology
• Provide risk analysis and mitigation strategies for each level of test
• Document testing issues and contingency plan
• Participate in application design and code review as part of review team to validate against requirements
• UAT/System and Performance Test Planning, including: Determining testing scope, Determining testing approach, Test plan administration, Defining entrance and exit criteria, Determining test resource needs, Identifying risks, dependencies, mitigations and contingencies, Identifying test tools and/or automation techniques
• Provide guidance to the test team in test case designing, developing building test data scenarios and data mining
• Providing guidance to the test team automated test scripts development using Mercury QTP and Rational Life cycle tool suite
• Co-ordinate with onsite/offshore test team on UAT/system and performance test execution
• Troubleshooting / debugging test non-conformances
• Test result evaluation, documentation, and reporting
• Provide a defect resolution and management plan to project team
• Conduct Defect Status and Triage meeting during each level of testing phase for quick resolution on defects identified
• Verify that all business rules and user acceptance are satisfied before the application is certified to be deployed in production User.

• As a Test Lead in Investment banking client managed a team on 10+FTE
• In preparing Test Planning and Test execution schedule
• Providing testing status to project and test managers on a weekly and daily basis during test execution
• Releasing test artifacts for Auto, Claims, and Property Areas
• Expert in testing processes of Water fall, Agile and Rapid Application development (RAD) project types
• Participate in Requirements Modeling sessions and user interface design reviews
• Put together a plan for test-bed set-up by reviewing the application design documents and environment topology
• Provide risk analysis and mitigation strategies for each level of test
• Document testing issues and contingency plan
• Participate in application design and code review as part of review team to validate against requirements
• Co-ordinate with on-site/offshore test team on UAT/system and performance test execution
• Troubleshooting / debugging test non-conformances
• Responsible for conducting cross functional trainings across program
• Test result evaluation, documentation, and reporting.

• As a Team Member, was responsible for Analyzing the number of visitors to the client website and their activities on the site using web trends
• Report the statistics to management
• Analyze the success of these campaigns
• Promote to website blogs and forums
• Working closely with web editors, designer and web developers
• Understand and recommend issues surrounding user experience, accessibility and information architecture
• Provide search engine optimization to make client sites compatible to internet search result by monitoring closely the various parameters on which search engines accept indexing and try to ensure that posting of all clients sites are periodically done to various search engines.

• As a Team Member, was responsible for Analyzing the number of visitors to the client website and their activities on the site using web trends
• Report the statistics to management
• Analyze the success of these campaigns
• Promote to website blogs and forums
• Working closely with web editors, designer and web developers
• Understand and recommend issues surrounding user experience, accessibility and information architecture
• Provide search engine optimization to make client sites compatible to internet search result by monitoring closely the various parameters on which search engines accept indexing and try to ensure that posting of all clients sites are periodically done to various search engines.