Paul Sullivan
Highland
Summary
Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in transportation industry. Hardworking, disciplined and reliable manager with demonstrated record of success. Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in transportation industry. Hardworking, disciplined and reliable manager with demonstrated record of success. Successful customer service with 28 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
20
20
years of professional experience
Work History
Operations/Customer Service/Dispatcher Coordinator
J&M Transportation Services Inc.
02.2003 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Coordinated logistics for customer orders.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with retention and drive sales.
- Explained charges, fees, terms of sales, and service agreements to over 30 customers daily.
Education
High School Diploma -
Highland High School
Highland, IN06.1993
Skills
- Estimations and Quotes
- Documentation Skills
- Operational Requirements
- Superior Computer Skills
Timeline
Operations/Customer Service/Dispatcher Coordinator
J&M Transportation Services Inc.
02.2003 - 11.2022
High School Diploma -
Highland High School
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