Transportation Specialist with over 3 years of experience in logistics, supply chain management, and transportation planning. Adept at optimizing transportation networks, coordinating multimodal transport solutions, and ensuring compliance with regulatory standards. Proven track record in reducing costs, improving delivery times, and enhancing customer satisfaction through innovative strategies and efficient operations. Strong analytical skills, attention to detail, and a deep understanding of the latest industry trends and technologies. Excellent who can lead cross-functional teams and collaborate with diverse stakeholders to achieve organizational goals.
· Same-day delivery: Ensured same day delivery by setting up the routes and establishing warehouse coverage along with shipment method.
Impact- Brought the 2–4-days delivery to the same day (within 8 hours) leading to better customer experience.
· Led Geo Code-Based Attainments: Led the program by establishing the Geo code attainments from the postal code. With this initiative issues related to missorts, unresolved shipments, and sector modification challenges were resolved effectively.
Impact- 4.2% of missorts was decreased to 1.8% in PAN India.
· Intake mechanism Process Streamlining: The incoming requests via emails/chats were streamlined. The process involved collaborating with partner teams to identify and execute opportunities for process improvement.
Impact- Created a better tracking system and repository for RCA purposes.
· High Program Setup: Led the programs to capture High-density areas such as gated communities/high-rise buildings to ensure smooth deliveries.
Impact: Cost and time saving by assigning a single delivery associate.
· Metric Launch: Coordinated with stakeholders to launch the India Routing Delivery associate metric.
Impact: Created a better overall tracking dashboard for delivery associate’s day-to-day activities.
· Expansion of Amazon network: ensuring zero escalations from stakeholders during delivery station launches along with the expansion of Amazon network.
Impact: to capture the undelivered customers.