Paul Deepak Yajjala
Analyst
Hyderabad
Summary
Highly Quantitative, Analytical and result-oriented professional with 4 plus years of experience as an Analyst. Skilful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
Sales Analyst
Global Computers LLC
Dubai
07.2022 - Current
- Compiling, analyzing and reporting sales data.
- Monitoring and analyzing competitive activity, and customer and market trends.
- Forecasting demand, revenue and expenses.
- Monitor daily sales, inventory and generate reports.
- Assume full responsibility for the entire sales process.
- Maintain comprehensive knowledge of pricing and specifications.
- Management of online store (Electronic & Accessories) on Amazon.ae and Noon.com. Market research on new and best-selling products.
- Responsible for planning and selling the product to all e-commerce channels (Amazon.ae, Noon.com. etc.).
- Review and ensure product listings are clear complete and meet the standards.
- Review competitors and keep track of new products and their pricing.
- Research for marketing avenues and new business opportunities.
Report Analyst
ADP Pvt Ltd
Hyderabad
07.2017 - 06.2021
- Aided Human Resources and Accounting on all payroll-related issues.
- Oversaw payrolls are processed promptly.
- Review computed wages and rectify accuracy of earnings.
- Handled earnings, deductions, and vacation/sick accruals.
- Process manual checks as requested by Human Resources or Accounting.
- Created customized reports as per client's requirement using Bomgar.
- Prepared various payroll and management reports and worker's compensation using Workforce Now.
- Analyze and collect data for various types of payroll reports.
- Regularly examine data reports to locate and resolve mistakes throughout.
- Communicate results of data analysis in written and verbal form to managers.
- Monitor data to identify changes in financial and business trends.
- Training and encouraging staff to maintain complete databases that can be used for subsequent analysis.
- Gather raw data from pertinent individuals in each department.
- Collating such data to facilitate its interpretation.
- Checking and cleaning data, taking special care to replace erroneous values with correct figures.
- Reporting on insights obtained and strategized business.
- Achievements
- Was awarded ‘Nil Error Champ’ for entire Fiscal.
- Received numerous appreciation emails from clients on multiple occasions.
Senior Support Engineer
Sonetel Softwares India Pvt Ltd
Hyderabad
03.2014 - 06.2017
- Deliver service and support end-users using Sonetel SaaS phone Application, over phone, email, remote connection or Internet.
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients and VoIP.
- Identify and escalate priority issues to the concerned department.
- Provide alternative solutions where appropriate to retain customers’ and clients’ business.
- Handle Facebook, Twitter and Trustpilot escalations.
- Identify fraudulent payments and follow fraud and security procedures using tools like Samport, Bambora etc.
- Blocking of fraudulent activities, informing carrier and disabling accounts.
- Manage a variety of existing key accounts within the company.
- Process training and mentoring new hires.
- Perform mock sessions with new hires post-training to determine readiness for moving into support.
- Provide structured and timely recommendations, verbal and/or written feedback to Leadership, Operations team leads and associates.
- Achievements
- Was posted on ‘Wall of Fame’ for excellent service.
- Scored high CSAT numbers.
- Was awarded ‘Star of the Month’ on numerous occasions.
Customer Service
Beteireflow Ltd
Dublin
08.2008 - 04.2011
- As part of pilot batch was responsible for documenting workflow.
- Managed daily high volume data bank file of customer’s transactions to upload to bank.
- Prepared refunds to customers and fleet accounts.
- Processed cheques, bank drafts and postal order payments.
- Handled chargeback payments to banks.
- Provided training to solicitors on systems and payment discrepancies.
- Investigate delayed payments, non-payments and other pay-related issues.
- Attend to various queries from clients by e-mail, post, fax and phone.
Telesales Executive
Eircom Telecommunications
Dublin
08.2007 - 08.2008
- Participated in Wholesale Line Rental (WLR) project.
- Porting customers PSTN and ISDN lines back to Eircom from competitors such as Perlico, Talk Talk, Orange and British Telecom.
- Provided information about available products and services and purchase advantages.
- Overcame objections using friendly, persuasive strategies.
- Match value-added services to customer needs.
- Develop opportunities with clients to increase brand awareness and drive sales.
- Achieved and exceeded €25,000 in sales targets every month.
- Achievements
- Awarded 'Best Agent of the Quarter' on multiple occasions.
Education
MBA - Business Administration
Jawaharlal Nehru Technical University
Hyderabad, India 05.2011 - 05.2013
Diploma - Hospitality Management
London College Dublin
Dublin, Ireland 08.2004 - 08.2007
BBA - Business Administration
Madurai Kamaraj University
Hyderabad, India 04.2000 - 04.2003
Skills
Advanced Microsoft Excel
Account Management
ADP Payroll
Customer Relationship Management (CRM)
Client Service
Data Analysis
Dashboards
Pivot Tables
Reporting
Certification
40 PDH Certification in IT Business Analyst by IIBA EEP
Timeline
Sales Analyst
Global Computers LLC
07.2022 - Current
Certified Professional in Advanced Microsoft Excel
01-2022
40 PDH Certification in IT Business Analyst by IIBA EEP
01-2021
Report Analyst
ADP Pvt Ltd
07.2017 - 06.2021
Senior Support Engineer
Sonetel Softwares India Pvt Ltd
03.2014 - 06.2017
MBA - Business Administration
Jawaharlal Nehru Technical University
05.2011 - 05.2013
Customer Service
Beteireflow Ltd
08.2008 - 04.2011
Telesales Executive
Eircom Telecommunications
08.2007 - 08.2008
Diploma - Hospitality Management
London College Dublin
08.2004 - 08.2007
BBA - Business Administration
Madurai Kamaraj University
04.2000 - 04.2003