Paul Deepak Yajjala

• Created 100+interactive filters, parameters, using calculated metrics for different visualization requirements.
• Created Rich Graphic Visualization/Dashboards to enable fast read on claims and key business drivers and to direct attention to key area.
• Created Scatter Plots, Stacked Bars, Box and Whisker plots using reference, Bullet charts, Heat Maps, Filled Maps and Symbol Maps according to deliverable specifications.
• Worked extensively with Advance analysis Actions, Calculations, Parameters, Background images, Maps, Trend Lines, Statistics, and Log Axes, Groups, Hierarchies, Sets to create detail level summary report and Dashboard using KPI's.
• Developed Tableau workbooks to perform year over year, quarter over quarter, YTD, QTD and MTD type of analysis.
• Built and published interactive Dashboards onto Tableau Server and from there consumers would choose viewing medium.
• Created extensive custom Joins for blending data from several different data sources.
• Created custom Function's Date range, Time functions, array functions, and Conditional formatting functions in reports.
• Scheduled extract refresh for weekly and monthly reports.
• Worked on workbook Permissions, Ownerships and User filters.

Environment: Tableau Desktop 2020, Tableau Server, SQL.

• Aided Human Resources and Accounting on all payroll-related issues.
• Oversaw payrolls are processed promptly.
• Review computed wages and rectify accuracy of earnings.
• Handled earnings, deductions, and vacation/sick accruals.
• Process manual checks as requested by Human Resources or Accounting.
• Created customized reports as per client's requirement using Bomgar.
• Prepared various payroll and management reports and worker's compensation using Workforce Now.
• Analyze and collect data for various types of payroll reports.

• Achievements
• Was awarded ‘Nil Error Champ' for entire Fiscal.
• Received numerous appreciation emails from clients on multiple occasions.

• Deliver service and support end-users using Sonetel SaaS phone Application, over phone, email, remote connection or Internet.
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients and VoIP.
• Identify and escalate priority issues to concerned department.
• Provide alternative solutions where appropriate to retain customers' and clients' business.
• Handle Facebook, Twitter and Trustpilot escalations.
• Identify fraudulent payments and follow fraud and security protocol using tools like Samport, Bambora etc.
• Blocking of fraudulent activities, informing carrier and disabling accounts.
• Manage a variety of existing key accounts within company.
• Process training and mentoring new hires.
• Perform mock sessions with new hires post-training to determine readiness for moving into support.
• Provide structured and timely recommendations, verbal and/or written feedback to Leadership, Operations team leads and associates.

• Achievements
• Was posted on ‘Wall of Fame' for excellent service.
• Scored high CSAT numbers.
• Was awarded ‘Star of the Month' on numerous occasions.

• As part of pilot batch was responsible for documenting workflow.
• Managed daily high volume data bank file of customer's transactions to upload to bank.
• Prepared refunds to customers and fleet accounts.
• Processed cheques, bank drafts and postal order payments.
• Handled chargeback payments to banks.
• Provided training to solicitors on systems and payment discrepancies.
• Investigate delayed payments, non-payments and other pay-related issues.
• Attend to various queries from clients by e-mail, post, fax and phone.