Summary
Overview
Work History
Education
Skills
Certification
Timeline

Paul Deepak Yajjala

Tableau Developer/Analyst
Hyderabad

Summary

Tableau Developer experienced in evaluating short-term business needs to support key business goals. 2 Plus years of hands-on experience in business intelligence, advanced analytics and data warehousing.

Overview

15
15
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work History

Report Analyst

ADP Private Ltd
Hyderabad
09.2020 - Current
  • Created 100+interactive filters, parameters, using calculated metrics for different visualization requirements.
  • Created Rich Graphic Visualization/Dashboards to enable fast read on claims and key business drivers and to direct attention to key area.
  • Created Scatter Plots, Stacked Bars, Box and Whisker plots using reference, Bullet charts, Heat Maps, Filled Maps and Symbol Maps according to deliverable specifications.
  • Worked extensively with Advance analysis Actions, Calculations, Parameters, Background images, Maps, Trend Lines, Statistics, and Log Axes, Groups, Hierarchies, Sets to create detail level summary report and Dashboard using KPI's.
  • Developed Tableau workbooks to perform year over year, quarter over quarter, YTD, QTD and MTD type of analysis.
  • Built and published interactive Dashboards onto Tableau Server and from there consumers would choose viewing medium.
  • Created extensive custom Joins for blending data from several different data sources.
  • Created custom Function's Date range, Time functions, array functions, and Conditional formatting functions in reports.
  • Scheduled extract refresh for weekly and monthly reports.
  • Worked on workbook Permissions, Ownerships and User filters.

Environment: Tableau Desktop 2020, Tableau Server, SQL.

Client Service Specialist

ADP Private Ltd
Hyderabad
07.2017 - 09.2020
  • Aided Human Resources and Accounting on all payroll-related issues.
  • Oversaw payrolls are processed promptly.
  • Review computed wages and rectify accuracy of earnings.
  • Handled earnings, deductions, and vacation/sick accruals.
  • Process manual checks as requested by Human Resources or Accounting.
  • Created customized reports as per client's requirement using Bomgar.
  • Prepared various payroll and management reports and worker's compensation using Workforce Now.
  • Analyze and collect data for various types of payroll reports.
  • Achievements
  • Was awarded ‘Nil Error Champ' for entire Fiscal.
  • Received numerous appreciation emails from clients on multiple occasions.

Senior Support Engineer

Sonetel Softwares India Pvt Ltd
Hyderabad
03.2014 - 06.2017
  • Deliver service and support end-users using Sonetel SaaS phone Application, over phone, email, remote connection or Internet.
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients and VoIP.
  • Identify and escalate priority issues to concerned department.
  • Provide alternative solutions where appropriate to retain customers' and clients' business.
  • Handle Facebook, Twitter and Trustpilot escalations.
  • Identify fraudulent payments and follow fraud and security protocol using tools like Samport, Bambora etc.
  • Blocking of fraudulent activities, informing carrier and disabling accounts.
  • Manage a variety of existing key accounts within company.
  • Process training and mentoring new hires.
  • Perform mock sessions with new hires post-training to determine readiness for moving into support.
  • Provide structured and timely recommendations, verbal and/or written feedback to Leadership, Operations team leads and associates.
  • Achievements
  • Was posted on ‘Wall of Fame' for excellent service.
  • Scored high CSAT numbers.
  • Was awarded ‘Star of the Month' on numerous occasions.

Customer Service

Sanef Groupe
Dublin
08.2008 - 04.2011
  • As part of pilot batch was responsible for documenting workflow.
  • Managed daily high volume data bank file of customer's transactions to upload to bank.
  • Prepared refunds to customers and fleet accounts.
  • Processed cheques, bank drafts and postal order payments.
  • Handled chargeback payments to banks.
  • Provided training to solicitors on systems and payment discrepancies.
  • Investigate delayed payments, non-payments and other pay-related issues.
  • Attend to various queries from clients by e-mail, post, fax and phone.

Education

MBA - Business Administration

Jawaharlal Nehru Technical University, Hyderabad
05.2011 - 04.2013

Diploma in Hospitality Management -

London College Dublin , Dublin, Ireland
08.2004 - 08.2007

BBA - Business Administration

Madurai Kamaraj University, Hyderabad, India
04.2000 - 04.2003

Skills

    ADP Workforce Now

Data Analysis

Data Validation

Microsoft Excel

Reporting

SQL

Tableau Desktop

Certification

40 PDH Certification in IT Business Analyst by IIBA EEP

Timeline

40 PDH Certification in IT Business Analyst by IIBA EEP

01-2021
Report Analyst - ADP Private Ltd
09.2020 - Current
Client Service Specialist - ADP Private Ltd
07.2017 - 09.2020
Senior Support Engineer - Sonetel Softwares India Pvt Ltd
03.2014 - 06.2017
Jawaharlal Nehru Technical University - MBA, Business Administration
05.2011 - 04.2013
Customer Service - Sanef Groupe
08.2008 - 04.2011
London College Dublin - Diploma in Hospitality Management,
08.2004 - 08.2007
Madurai Kamaraj University - BBA, Business Administration
04.2000 - 04.2003
Paul Deepak YajjalaTableau Developer/Analyst