Pauline George
Human Resource Generalist/Operations Executive/Secretary/Administration/Professor
Wadala East,MH
Summary
Experienced professional with a Masters in Commerce and expertise in Operations, MIS Management, KYC, Verification, Fastag, recruitment, staffing, and general administration. Skilled in HR policy execution, induction, training, development, payroll management, employee relations, performance management, compensation, benefits, organizational development, and team management. Strong relationship management and team coordination abilities.
Overview
17
17
years of professional experience
2005
2005
years of post-secondary education
5
5
Languages
Work History
Free Lancer Human Resource Associate
Lucky Travels Human Resource Consultancy
08.2024 - Current
Operations Executive
One Pay
03.2020 - 02.2023
- Handling customer queries from buying product.
- Documents verification of KYC.
- KYC updation.
- Raising for cashback in case of wrong deduction.
- Timely deliver of courier of fastag to customers.
- Any sort of discrepancies in fastag working to sort via mail.
- Portal handling and maintaining records.
Assistant Teacher /Professor's Assistant
Pioneer Junior College/ Auxilium Convent School
01.2016 - 04.2020
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Assisted in implementation of new learning tools, systems and materials.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Provided one-on-one and group-based learning support focused on student progress.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
BDE(HR)
Lucky Travels Human Resource Solution
04.2015 - 01.2017
- Handling bulk recruitment of blue and white collar for overseas through various portals and agencies.
- Securing Candidates passport and visa till boarding.
- Intercede with client for proper execution and close Candidates position till safe landing and joining in overseas.
- Arranging client meeting and scheduling interview accordingly.
HR Executive
CHOICECONNEX (Singha Singh Roy Associates Pvt Ltd)
10.2011 - 10.2014
- Staffing objectives by recruiting and evaluating job candidates through various job portals.
- Determining applicant requirements by studying job description and job qualifications.
- Placing job advertisements; contacting recruiters, using newsgroups and job sites.
- Discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications.
- Conducting orientations; scheduling rotations and assignments; monitoring intern job contributions; coaching interns; advising managers on training and coaching.
- Participating in educational opportunities; reading Professional publications; maintaining personal networks; participating in Professional organization.
- HR policy execution- Induction-Training & Development-recruitment-Payroll Management- Employee Relation/ Welfare- General Administration- Performance Management-Compensation & Benefits – Organisational Development- Team Management.
- Handling team of 10+ Executives to complete various projects assigned on timely basis.
- Develop a strategy the team will use to reach its goal.
- Provide any training that team members need.
- Communicate clear instructions to team members.
- Listen to team members' feedback.
- Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed.
- Manage the flow of day-to-day operations.
- Create reports to update the company on teams and field executive reports.
- Distribute reports to appropriate personnel.
- Giving daily pick up location for field executive and follow to ensure the same.
- PROMOTED FROM CUSTOMER SERVICE EXECUTIVE TO TEAM COACH TO TEAM LEADER TO HR EXECUTIVE.
Operation Executive
FERM INSTITUTE, Goregaon Mumbai with (DUN & BRADSTREET INFORMATION SERVICES)
07.2010 - 07.2012
- Hold down full responsibility for managing MIS and documentation for the Standard Chartered Bank Project.
- Products being handled include Flexi Loan.
- Involved in dealer Financing, dealer bill discounting and Supplier bill discounting, Stock Audit.
- Ensure all documentation is up-to-date and report periodically to superiors.
- Updating in clients history in software.
- Coordinating with Executives for follow up of proper documents.
Marketing Executive
Kritika Real Estate Agency & Mane Developers
07.2008 - 02.2011
- Explain the company services and currents rates/prices, and answer questions from customers.
- Obtain customer information such as name address and payment method and enter orders into computers and register.
- Record names, addresses, purchases, and reactions of prospects contacted.
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
- Conduct market surveys in order to obtain information about potential customers.
- Updating & upgrading details about properties in real estate portals and follow up.
- Assisting Manager to develop own real estate portal LANDBANK for Mane developers.
- Handling Team to update MIS details from real estate portals.
- Sorting MIS of team and sending final copy to the next level.
- DEVELOPED REAL ESTATE PORTAL FOR THE COMPANY ‘LANDBANK’ ASSISTING MANAGER.
Education
SSC -
Auxilium Convent High School
HSC - undefined
S.I.W.S College of Commerce and Science
Bachelors in Commerce - undefined
S.I.W.S College of Commerce and Science
Master's in Post-Graduate Diploma in Business Administration - General Management
Prin. L N Welingkar Institute of Management Development and Research
Masters in Commerce - undefined
S.I.W.S College of Commerce and Science
Skills
Operations Management
MIS Management
KYC and Verification
Recruitment and Staffing
HR Policy Execution
Training and Development
Payroll Management
Employee Relations
Performance Management
Compensation and Benefits
Organizational Development
Team Management
Relationship Management
Documentation
Operations management
Team leadership
Organizational development
Marketing
Business development
Performance appraisal
Interests
Listening Music
Reading Books
Computer Proficiency
MS Word, Excel, PowerPoint, 40 w.p.m
Behavioral Characteristics
- Commitment to quality and result
- Responsibility
- Sincere in attitude
- Presentation Skill
- Excellent problem solving skill
Personal Information
- Passport Number: R1169137
- Husband's Name: George Varghese
- Date of Birth: 10/01/87
- Marital Status: Married
Reading books, music, exploring
Reading Novels Crime and Romance, Nature lover and Explorer and melody music.
Timeline
Free Lancer Human Resource Associate
Lucky Travels Human Resource Consultancy
08.2024 - Current
Operations Executive
One Pay
03.2020 - 02.2023
Assistant Teacher /Professor's Assistant
Pioneer Junior College/ Auxilium Convent School
01.2016 - 04.2020
BDE(HR)
Lucky Travels Human Resource Solution
04.2015 - 01.2017
HR Executive
CHOICECONNEX (Singha Singh Roy Associates Pvt Ltd)
10.2011 - 10.2014
Operation Executive
FERM INSTITUTE, Goregaon Mumbai with (DUN & BRADSTREET INFORMATION SERVICES)
07.2010 - 07.2012
Marketing Executive
Kritika Real Estate Agency & Mane Developers
07.2008 - 02.2011
HSC - undefined
S.I.W.S College of Commerce and Science
Bachelors in Commerce - undefined
S.I.W.S College of Commerce and Science
Master's in Post-Graduate Diploma in Business Administration - General Management
Prin. L N Welingkar Institute of Management Development and Research
Masters in Commerce - undefined
S.I.W.S College of Commerce and Science
SSC -
Auxilium Convent High School