Paul Lumen

Responsible for internal ,external & final customer purchase path , optimize the business & supply chain for India through import/inland channel.

In-store Customer Experience : End to End Concept

Define future strategies

• Incorporating long-term ambitions on Made in India Project.
• Active sourcing of prospective suppliers.
• Formalize strategy on the production & setting up a clear trajectory of the Development and Launch.
• Diversify Portfolio & Formalize a business plan for the next 5years.
• Collaborate with Sport Brands and Omni Merchandisers : Validating their CAD plans & Business needs on Visual Merchandising ( Adapting concept changes)
• In-store Customer Journey Responsible : Window Merchandising / Visual Merchandising / Retail Shop Showroom Concepts..
• ROI ( PNL Management)
• Work with IT to launch New Tools for the BU.

I optimize the supply chain for India.

• Multiple supplier management and ensuring we secure a cost competitive edge as I play Buyer in my purchasing portfolio
• Liaison with China & France team on better collaboration to reduce lead time & cost
• Monthly Forecast and Piloting for better raw material & component planning at the factory
• I ensure 100% availability of my A codes & an optimum supply of all references.
• Work on recommended fixture list for new store openings based on the realized analysis of store size(sqm) - To ensure the ordering process is streamlined
• To work towards profitable, productive and efficient supply chain which in-turn may bring in more external customers (Like :Africa, Europe, South Eastern countries etc) for future export to their countries.

IMPACT : Over all 65Cr +

MII Project :Empowering India(2021-2023)

- Year on Year Procurement : Impacting the bottomline by 40Cr

- Opened 50% Decathlon Stores in India & Reducing Store Opening cost by 60%

- Cut Lead-time by half

- Reduced Transport cost by 60%

- Free Cash Flow Impact on Warehouse Storage by 40% - 50%

- Introduced Sustainability in manufacturing (Material, Packaging , Transport)

- Opened opportunity for other brands to initiate their Made in India Project

Cross-functional :

• The brand, production, warehouse & store teams : Define the playbook where all teams work seamlessly towards the BU strategy
• Liaison with China & France
• Define & Formalize all SOP's for better transactions between my customers.
• Build /Develop a PAN INDIA Catalog & Ensure an optimum supply.
• Store opening process - To create an analysis of the sales area and provide the recommended range of fixtures to the new store project based on their mass plan + Range choice.

• Additional Resp : In process of bringing the Electronic Shelf Labels to Decathlon Retail
• Managed stakeholder expectations effectively throughout the entire product development process.
• Enhanced user experience, resulting in increased customer satisfaction.
• Led cross-functional teams to deliver high-quality products on time and within budget constraints.
• Analyzed competitive landscapes to identify market opportunities, informing strategic business decisions.
• Reduced production costs through strategic supplier negotiations and process improvements.
• Streamlined the product development process for faster time-to-market and improved efficiency.
• Prioritized roadmap in order to achieve product goals and metrics.
• Coordinated project planning and execution with team members and team leads.

• Oversaw demand planning, purchasing, and logistics.
• Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
• Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
• Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
• Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction.
• Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
• Implemented inventory-management strategies to maximize availability and decrease waste.
• Streamlined inventory management processes to reduce supply chain costs and improve efficiency.
• Devised and maintained an up-to-date database of supplier and vendor performance metrics.
• Integrated financial and operation plans with strategic objectives to deliver improved results to boost customer satisfaction, profitability, and working capital.

IMPACT:

Recovery : 3Cr

Good Inventory & Reduction of Scrapping by 50%

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Established and cultivated solid business relationships with new or existing customers.
• Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Closed lucrative sales deals using strong negotiation and persuasion skills.

IMPACT :

- Introduced new concept of selling by sport category to increase visibility & conversion - By 40%

- Initiated customer engagement within the catchment - Active 240 cyclists group