PAUL.P. KURIAN

• Monitored staff performance and addressed issues.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Provided leadership during times of organizational change or crisis situations.
• Negotiated contracts and agreements with vendors and suppliers to reduce costs.
• Conducted performance reviews for team members.

• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Resolved conflicts between customers or staff members professionally.
• Managed budget for front office department, including forecasting and cost control measures.

• Overlooked Operations Of 2 Resorts The Hill District Club Wayand & The Vistara Resorts Wayand
• Directed or coordinated financial or budget activities to fund operations and maximize investments.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Delegated work to staff, setting priorities and goals.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

• • Demonstrated a strong work ethic, resulting in being promoted to Duty Manager
• Trained new employees on company policies, job duties, and performance expectations.
• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Implemented strategies to take advantage of new opportunities.

• Developed a system for tracking customer feedback that enabled the team to quickly identify and address customer concerns

• Trained and supervised a team of front office personnel, resulting in a increase in team productivity

• Coordinated the daily operations of the front office, ensuring that customer orders were processed and delivered on time

• • Provided excellent customer service by anticipating and responding to guest needs
• Built and maintained productive relationships with employees.

• Developed an understanding of the organization's mission and values, allowing for more informed decision-making

• Assisted in the development of new products and services, resulting in increased customer satisfaction

• Utilized problem-solving and critical thinking skills to identify and address customer needs effectively

• Analyzed customer feedback to identify areas of improvement and develop solutions