PAULPANDI P
MADURAI
Summary
Accomplished Process Lead at Bass Enterprises Data Solutions Private Limited, adept in workflow design and fostering teamwork. Demonstrated leadership by enhancing team performance and streamlining operational efficiency, leading to significant improvements in process optimization and client satisfaction. Skilled in problem-solving and excellent communication, ensuring high-quality deliverables and efficient cross-departmental collaboration.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
11
11
years of professional experience
Work History
Process Lead
Bass Enterprises Data Solutions Private Limited
09.2020 - 12.2024
- Managed teams effectively, fostering an environment of open communication and collaboration for better overall performance.
- Evaluated process performance metrics, identifying areas requiring improvement or optimization for increased efficiency.
- Collaborated with other departments to address any interdepartmental challenges or discrepancies in a timely manner.
- Delivered quality assurance by enforcing strict adherence to established guidelines and conducting regular inspections of final products.
Team Lead
Bass Enterprises Date Solutions Private Limited
08.2017 - 09.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- As i am responsible for supervising billing team in ensuring accurate billing, timely submission of electronic and/or paper claims, monitoring claim status, researching rejections and denials, documenting related account activities, posting adjustments and collections.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collected, arranged, and input information into database system.
Senior Associate
Bass Enterprises Data Solutions Private Limited
03.2016 - 08.2017
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Completed daily logs for management review.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Associate
Bass Enterprises Data Solutions Private Limited
06.2014 - 03.2016
- Increased Client satisfaction by resolving complex issues and providing exceptional service at all times.
- Obtain patient demographics (name, date of birth, address, insurance provider, etc.).
- Copy both the front and back of the patient's insurance card.
- Add the patient to the BackStage and Blue Ocean, as were own software to input all data and PM or RTE tool.
- The patient's insurance information into the EHR, PM or RTE tool.
- Provide care to patients with inactive insurance policies.
- Streamlined project workflows for enhanced efficiency, adopting agile methodologies.
Education
Bachelor of Computer Applications - Computer Programming
The American College
Madurai, India05-2012
Skills
- Leadership trained
- Customer focus
- Workflow design
- Background checking
- Teamwork and collaboration
- Problem-solving abilities
- Excellent communication
Accomplishments
- Achieved Best performer award by completing my work with accuracy and efficiency for 1.5 years.
- Resolved product issue through consumer testing.
Languages
Tamil
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Process Lead
Bass Enterprises Data Solutions Private Limited
09.2020 - 12.2024
Team Lead
Bass Enterprises Date Solutions Private Limited
08.2017 - 09.2020
Senior Associate
Bass Enterprises Data Solutions Private Limited
03.2016 - 08.2017
Associate
Bass Enterprises Data Solutions Private Limited
06.2014 - 03.2016
Bachelor of Computer Applications - Computer Programming
The American College
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