Paul Pranith Poothraj

• Reconcile subledger accounts and report open items. Also, investigate the open items for resolution by escalating the open items.
• Understanding the nature of suspense accounts and validating the transactions flowing into suspense accounts, whether they are in accordance with the nature and purpose of the suspense account.
• Review and analysis of MoM and YoY variances.
• Sign-off of balances, along with substantiations and reconciliations.
• Liaison with internal auditors.
• Presented the monthly dashboard to the respective business managers.
• I volunteered in managing escalations and supporting the team by troubleshooting BAU issues, performing root cause analysis.
• Regular interaction with internal FBPs across teams in the UK. 
• Review of aged open items. Applied lean thinking and identified the areas to automate or improve for process efficiency.
• Managed the month-end close process through the strategic tool. Tools that we use to perform daily BAU activities: TLM - Transaction Life Cycle Management, BMM - Browser Main Menu, FTP - Financial Transaction Platform, Cognos Analytics.

• Being an auditor four eye checks for activities process by processor.
• sound knowledge of payment processing, reviewing the recon statement.
• having hands on experience on identifying the cash payments, wire transfer, ACH payments, P2P Payments.
• Handling the account maintenance and closing the escalation.
• process custody movement between internal DDA accounts.
• Resolve clients queries and address escalation.
• interact with internal and external stakeholders like on-shore & agent bank for receiving notices.
• follow escalation matrix to escalate queries to relevant counter parties.
• Responsible for resources management, performance management, goal settings.
• RM interactions for exploring more inputs and ensure specific deliverables meet clients exceptions.
• preparing daily reports including RU (Resources Reports) .

Fraud and claims.

• Working with the DAT Tech team for future enhancements, and reporting observations to the ADCC leadership teams.
• Planning and liaising with managers for the new team members' performance.
• Analyzed the individual performance of each team member in the learning curve, and motivated them to perform even better.
• Sharing and implementing best practices within the team in order to achieve 100% quality and efficiency.
• Planning, coordinating, and monitoring with the team members on daily activities such as the CAP plan and leave data.
• Handling the end-to-end process of fraud and claims for credit cards, working in a dynamic environment with higher monetary risk, and meeting daily targets.
• Send a letter of dispute to the cardholder for illegitimate transactions.
• Give credit to cardholders for recognized fraud claims.
• Follow up with cardholders for fraud transactions.
• Building high-value claims and processing chargebacks on high-risk cases.
• Take care of a technical issue of the team member.
• Updated general, sales, and purchasing ledgers on schedule, and verified information against documentation.