PAUL RAJ S

Lending collections BNPL-Postpaid Recoveries

JOB ROLE & RESPONSIBILITIES:

Managing & Supervising team and 8 vendors Leading & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets Assuring on-time collections and supervising activities of region monitoring vendor team and appointing agencies in terms of capacity planning, recruitment & productivity Identifying & developing measurement standards for improvement of performance and operational effectiveness of collections team in agency Preparing MIS reports to provide feedback to top management on business operations,billing,collection, credit control,profitability,and so on Conceptualizing & implementing recovery strategies in case of payment defaults Supervising team for managing high value fraud cases / defaulters / insolvent clients and initiating appropriate legal actions against them Allocating cases, capacity planning, ensuring field visits, curtailing flow rates and normalization of delinquent accounts Supervising & reviewing Collections Team to achieve set targets Increasing the recovery rate as percentage of portfolio as per target given on a monthly basis Monitoring performance of agencies and address performance deficiencies; Timely hiring of Vendors and Field Executives for the assigned portfolio Providing training to ensure that the teams at all collection agencies adhere to the set collection procedures at all times & also follow code of conduct advice by company

• Enhanced collection efficiency by implementing effective strategies and streamlining processes.
• Negotiated settlements with customers experiencing financial difficulty, preventing potential litigation costs and preserving client relationships.
• Maintained accurate records of all collection activities, providing transparency to stakeholders and senior management.
• Conducted regular account reviews to identify high-risk clients and adjust collection strategies accordingly.
• Managed diverse portfolio of accounts, ensuring timely collections and minimizing losses.
• Streamlined collections process, reducing time spent on manual tasks and increasing overall productivity.
• Increased recovery rate by consistently meeting and exceeding targets set by management.

Retail Assets Collections Un-Secured Suite - PL & BL

• Strategizing on allocation and data analysis for maximizing recoveries Escalation and CRM management Appointing referral vendors and review collections processes periodically Implementing process advices and ensuring recoveries with nil process lapse Training and developing team to equip on effective recovery with support of legal Monitoring performance and MIS presentation to management Trail coding evaluation and account level quality process management Supporting legal team for legal executions
• Worked closely with legal counsel to pursue necessary actions against non-compliant debtors, ensuring company interests were protected at all times.
• Maintained accurate records of all collection activities, providing transparency to stakeholders and senior management.
• Facilitated cross-functional initiatives aimed at improving internal communication between collections, sales, and finance departments.
• Established clear performance expectations for collections staff members, fostering environment focused on accountability and results-driven action plans

Retail Asset Collections Secured & Unsecured

• Handled Collection of Mortgage loan, Tractor and Gold loan across all over Karnataka
• Achieve resolutions set in terms of portfolio of different products and different slabs especially BKT 1 to NPA collections Aggressive but assertive collection call plan to regularize overdue accounts of prospective customers
• Handling team of in-house collection executives
• Manage and motivate field executives to ensure that performance is optimized and is accountable for their results
• Analyzing portfolio and to minimize and highlight NC/SKIP cases
• Training and monitoring performance of team members to ensure efficiency in operations and meeting of individual and group targets
• To ensure service standards as applicable to collections processes are met or improved on
• Coordinating with Sales manager and taking help of them to regularize customers respective dues on time Managing Daily MIS of collectable and collected accounts sending report to supervisor by EOD Going to field for collection in absence of FOS Focused on challenging portfolio like tractor loan and AIB mortgage loans achievement of bench marks on target sets consistently.
• Contributed to team success by achieving individual collection targets consistently throughout employment tenure.

• Handled recovery of Credit Cards and effectively tele call on Write Off cases
• Dealing with High profile of Superia,Regalia and Titanium customers & field Collection agency
• Manage and motivate Recovery agency to ensure that performance is optimized and is accountable for their results
• Analyzing portfolio and to minimize and highlight NC/SKIP cases
• Coordinating with collection agency and customers for collection of their charge-off accounts.

KEY RESPONSIBILITIES

To effectively tele-call all customers in Banks write-off Portfolio in order to Trace Skips and resolve disputes minimize recovery costs.
Ensure updates of database for cardholder change if addresses, telephone no. and other appropriate information relevant to collection follow-up by him and the rest of the team.
Timely referral of customer service escalation issue to manager and ensure resolution on the accounts within TAT.
Effective Coordination with related departments.
Ensure adherence to Specified audit checklists and Zero tolerance confirmation at all times.
Ensuring customer Delight thru effective and Assertive communication.