Summary
Overview
Work History
Education
Skills
Certification
Websites
Software
Timeline
OperationsManager
Paulraj Subramaniyan

Paulraj Subramaniyan

Service Delivery Lead / Program Manager
Chennai,TN

Summary

Dynamic and results-oriented Strategic Delivery Leader with over 21 years of experience in the Information Technology sector, specializing in large-scale transformations and program management. Expertise in risk analysis and mitigation consistently delivers cost-effective solutions that optimize operations across diverse industries, including healthcare and banking. Proven track record in managing 24/7 production support and development projects, focusing on operational excellence and stakeholder collaboration. Currently spearheading the implementation of an AI-driven solution for a US retail client, enhancing operational efficiency and driving automation for significant cost savings.

Overview

22
22
years of professional experience
7
7
Certifications
3
3
Language
6
6
years of post-secondary education

Work History

Delivery Lead/Program Lead

Accenture
12.2018 - Current

* Leading large-scale transformation, modernization, and cloud migration programs for major global clients such as Macy's and Roche.

* Oversee AI-driven solutions and operational excellence across distributed teams.

Service Delivery Manager

Accenture
09.2013 - 11.2018

* Managed production support and enhancement programs for major US healthcare payers and providers (HCSC and Kaiser Permanente).

* Delivered automation, innovation, and continuous improvement for over 170 applications.

Program Manager

Accenture
07.2010 - 08.2013

* Managed the Mainframe modernization project and application support for European private bank (Van Lanschot Bankiers)

* Managed the Inflight projects for Modernizing the Mainframe landscape which includes Java, and Siebel with a focus on process improvement and automation.

Project Manager

Accenture
04.2008 - 06.2010

* Established and led the India offshore delivery center for Van Lanschot Bankiers, overseeing the transition of application development and maintenance from the Netherlands to a dedicated 40-member offshore team.

* Orchestrated a phased, four-wave knowledge transfer and ensured seamless operational start-up, including setting up project infrastructure and connectivity between regions.

* Defined and implemented robust operational processes, business continuity, and disaster recovery plans to ensure uninterrupted service delivery.

* Provided leadership in building delivery frameworks, team management, quality assurance, and stakeholder communication for sustained client success.

Team Lead

Accenture
05.2006 - 02.2008

* Led the 24/7 support team of the CLAIRE system, ensuring data quality and integrity for financial, management, and regulatory reporting for ABN Amro Bank.

* Coordinated knowledge transfer from onshore SMEs and mentored a team of juniors to build operational capabilities.

* Monitored critical batch processes, managed incident tracking and resolution using monitoring tools, ensuring timely escalation and smooth operations.

Project Leader

Caritor (India) Pvt. Ltd, Bangalore
04.2005 - 04.2006

* Led the development and customization of the Unisure system for Life and Pension products for UISL, UK

* Directed the stabilization of legacy systems and migration of subsystems to enhance maintainability and also coordinated with Client teams in UK

* Oversaw reviews, testing, defect investigation, report preparation, and mentoring of a 12-member team.

Technical Lead

Caritor (India) Pvt. Ltd, Bangalore
12.2003 - 03.2005

* Headed maintenance and support for the Unisys Mortgage system, servicing multiple UK financial clients.

* Supervised incident resolution, client escalations, and close coordination with onshore partners.

* Ensured timely delivery of key deliverables, including testing, code reviews, and software quality assurance.

Education

Master of Computer Applications - Computer Applications Development

Bharathidasan University
Tiruchirapally
06.1994 - 06.1998

Bachelor of Science - Computer Science

Madras University
Neyveli
06.1991 - 03.1994

Skills

Project and program management

Agile and project management methodologies

Agile delivery methods (Scrum, Kanban)

Experienced in Unisys LINC II and COBOL

Experience with JIRA and MS Project

Skilled in handling Agentic AI, Java, Mainframe, VB/Net, and Pega systems

Industry knowledge in health care and life sciences

Fluent in Tamil and English, beginner in Dutch

Certification

ITIL, Axelos, Jun 2016

Software

JIRA

SNOW

Mainframes

Agentic AI

Java

MPP

Confluence

Pega

LINC (Unisys Mainframe)

Timeline

Delivery Lead/Program Lead

Accenture
12.2018 - Current

Service Delivery Manager

Accenture
09.2013 - 11.2018

Program Manager

Accenture
07.2010 - 08.2013

Project Manager

Accenture
04.2008 - 06.2010

Team Lead

Accenture
05.2006 - 02.2008

Project Leader

Caritor (India) Pvt. Ltd, Bangalore
04.2005 - 04.2006

Technical Lead

Caritor (India) Pvt. Ltd, Bangalore
12.2003 - 03.2005

Master of Computer Applications - Computer Applications Development

Bharathidasan University
06.1994 - 06.1998

Bachelor of Science - Computer Science

Madras University
06.1991 - 03.1994
Paulraj SubramaniyanService Delivery Lead / Program Manager