Playing Cricket
PAULSON JULIES ADATKARAN
MANAGER AT GERA DEVELOPMENTS
Pune
Summary
Dedicated CRM professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
1
1
Language
Work History
Manager in Customer Relations [CRM]
Gera Developments Pvt. Ltd.
Pune Maharashtra
06.2011 - Current
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Updating of project related updates to customers post sales till possession, resolving all customer queries including any specific type of modification requested
- Well versed with ERP system
- As per scheduled construction stages sending payment due intimation letter to customers and collecting the payments within stipulated timeframe.
- Preparing customer agreements and sending soft copy to customers before lining up for registration
- Coordinating with Sub Registrar’s office regarding customer’s registration.
- Preparing loan related documents regarding customer’s bank loan [Builder NOC, Allotment Letter, No lien Certificate, Sanction Plan etc.]
- Coordinating with Bank personals regarding customer’s loan disbursement
- Providing information to customers regarding other required charges for registration [Service Tax, M-Vat, TDS GST etc.]
- Updating customer data in system on a daily basis
- Coordinating with other internal departments [Construction, Architect dept., Accounts dept., Sales dept., etc.]
- Responding to customers emails daily.
- As per customer’s request preparing SOA [Statement of Account] and sending them to customer’s
- At the finishing stage coordinating with construction regarding unit inspection before handing over to customers
- After inspecting the unit preparing the snag list if any and providing the update to construction before taking over the unit from construction
- After taking unit from construction need to coordinate with customers regarding possession
- Generating the referral from existing customers
- Handling NRI customers along with regular customers
Operator – Front Desk Staff [Operating Department 24 Hour’s Helpline Service]
Sancheti Hospital & Reserch Centre
Pune, Maharashtra
06.2009 - 05.2011
- Worked on helpline software [incoming & outgoing enquiries]
- Responding to all enquiry calls [Doctors’ appointments, OPD timings, Insurance desk etc.]
- Connecting all extension calls throughout the hospital
- Handling front desk activity during night shift and other holidays
- Preparing patient admission file before admitting in hospital
- Assisting patients regarding their admission formalities [coordinating with nursing staff regarding room arrangements]
- Coordinating with internal department regarding patient queries [Cashier dept., Billing dept., Pathology Lab, X-Ray dept
- Etc.]
- Collecting cash from patient during night shift for any new admission, any emergency patient discharge as per administrative officers instruction
- Depositing the collected amount during night shift to casher [error free] first thing in the morning
- Getting Star of the employee award along with certificate duly signed by directors
Executive
Shanti Consultants [Specialized in Trade Mark, Copy Right, Patient, and Company Formation
Pune, Maharashtra
07.2007 - 05.2009
- Making cliental visit with prior appointments
- Providing the proper update to client regarding intellectual property right services [Trade Mark, Patient, and Copy Right] and as per client’s requirement closing the deal.
- Preparing all necessary documents for Trade Mark , Copy Right or Patient before submitting it to government office for registration
- After the document preparation taking all documents to government office [Mumbai] for further registration.
- After registration getting Trade Mark PRN number from government office and handover the documents to client
- Representing Shanti Consultants in front of government officials [Mumbai office] during Trade Mark, copy Right & Patient registration
Education
Bachelor of Arts - Social Sciences
TILAK MAHARASHTRA VIDYAPEETH, PUNE
Pune 04.2001 -
Skills
Operations Management
Project Management
Customer Relationship Management (CRM)
Lead Generation
Task Prioritization
SAP system
MS office
Adaptability
Positive Attitude
Achieved many Best Performance Awards
Professional Experience
13 Years
Permanent Address
Ave Maria, Ground floor Sahaydri Colony, Pimple Gurav, Pune-411061
Personal Information
- Date of Birth: 02/21/1986
- Marital Status: Married
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Interests
Listening to Music
Fitness Freak
Timeline
Manager in Customer Relations [CRM]
Gera Developments Pvt. Ltd.
06.2011 - Current
Operator – Front Desk Staff [Operating Department 24 Hour’s Helpline Service]
Sancheti Hospital & Reserch Centre
06.2009 - 05.2011
Executive
Shanti Consultants [Specialized in Trade Mark, Copy Right, Patient, and Company Formation
07.2007 - 05.2009
Bachelor of Arts - Social Sciences
TILAK MAHARASHTRA VIDYAPEETH, PUNE
04.2001 -
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