Paul Wallace

• Developed and implemented strategic initiatives to enhance customer service and satisfaction levels.
• Directed daily operations, ensuring efficient workflow and adherence to safety standards.
• Mentored team members, fostering a culture of continuous improvement and professional development.
• Analyzed sales trends, adjusting inventory and staffing to meet fluctuating demand effectively.
• Collaborated with cross-functional teams to optimize store layout for improved product visibility and accessibility.
• Managed and motivated employees to be productive and engaged in work.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Developed and maintained relationships with customers and suppliers through account development.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Improved marketing to attract new customers and promote business.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Boosted employee morale and reduced turnover through development and implementation of a comprehensive rewards and recognition program.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Developed detailed plans based on broad guidance and direction.
• National Kitchen and Bath Certification. Developed detailed plans for kitchen replacements as well as kitchen plans developed from blueprints for new construction.
• Responsible for final measurement prior to order for cabinet order fitment.
• Forklift certification.

. Set up and maintained ultrapure water systems for labs in healthcare facilities, industries, and in labs at the Johnson Space Center. This included setup and maintenance of water softening systems, reverse osmosis, and deionized water systems.

• Interpreted blueprints and technical drawings to execute precise measurements and cuts.
• Installed and repaired residential doors and windows to ensure optimal functionality and security.
• Operated power tools and hand tools safely to complete installation tasks efficiently.
• Completed installations of building structures, trim, flooring, and cabinetry.
• Demonstrated close attention to detail to verify quality and accuracy of work.

. Construction Management Major

. 3.3 GPA