Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Pavan A

Pavan A

Bengaluru

Summary

Results-driven HR professional with over 10 years of experience specializing in HR transitions, service delivery, and recruitment operations. Proven expertise in streamlining processes, driving automation through tools like ServiceNow and Power Apps, and leading cross-functional teams to deliver measurable impact. Recognized for combining data-driven insights with people-centric solutions to enhance employee experience and operational efficiency.

Overview

11
11
years of professional experience

Work History

Transitions Senior Analyst

Accenture
09.2021 - Current
  • Managed HR transitions to optimize recruitment and onboarding systems.
  • Integrated ServiceNow to enhance the automation of QMS support process.
  • Conducted comprehensive analysis of over 2,100 unresolved onboarding queries, leading to strategic enhancements in the Knowledge Base.
  • Led digitization of assessments for document and BGC validation using Power Apps.
  • Validated and tested Voicing AI for exit conversations, pinpointing areas for accuracy enhancement.
  • Designed and implemented dashboards and trackers for escalations and performance reporting, improving visibility for leadership teams.
  • Transitioned PF Process query handling with inbound and outbound calling strategies.
  • Actively contributed to DIPA corpus management by identifying unanswered queries, coordinating content creation, and tracking go-live milestones.
  • Key Achievements:
  • Enabled 98%+ timely ticket responses by introducing new triage protocols and escalation paths.
  • Recognized for driving cross-functional alignment during high-volume transition periods with zero SLA breaches.
  • Improved onboarding experience through insights-driven content updates and stakeholder collaboration.

HR TEAM LEAD

Tata Consultancy Services (TCS)
11.2017 - 09.2021
  • Handling End-to-End HR Functions for US and Other Regions.
  • Preparation, Renewal and Periodic Verification of SOPs.
  • Weekly, Monthly and Periodic Representation of Data Volumes, Accuracy and TAT.
  • Monthly Business Review.
  • Responsible for Integrated Quality Management System.
  • RPA and Macro Projects.
  • Key Achievements
  • Certificate of Appreciation from Client for making Weatherford transformation journey a grand success.
  • RPA project on ticket assignment.
  • Letter generation tool - Macro project.

HR SERVICE DELIVERY ASSOCIATE

Accenture
01.2015 - 09.2017
  • Handling End-to-End HR Functions.

Education

MBA/PGDM - HR/Industrial Relations

CMR Center for Business Studies
01.2013

BCA - Computers

Bachelor of Computer Applications
01.2010

Skills

🔹 Transition & Project Management
  • HR Process Transition & Stabilization
  • Stakeholder Management & Communication
  • Cross-Functional Collaboration
  • ServiceNow Implementation & Workflow Automation
  • SOP Development & Governance
  • Change Management & Process Reengineering
🔹 Data & Process Optimization
  • Data Analysis & Reporting (Excel, Power BI)
  • Root Cause Analysis & Process Improvement
  • Dashboard Design & Metrics Tracking
  • Knowledge Base (KB) Curation & Maintenance
  • RPA project execution
  • Digitization of HR Workflows (Power Apps, SharePoint)
🔹 HR & Recruitment Operations
  • Query Management System (QMS) Support
  • Recruitment Helpdesk & Referral Program Management
  • Employee Relations Case Handling
  • Onboarding & Exit Process Management
  • Testing and validation of HR tools (voicing AI, assessment platforms)
  • Experience with Applicant Tracking Systems (ATS)
🔹 Team Leadership & Collaboration
  • Team Training & Mentoring
  • Performance Metrics and KPI Management
  • Conflict Resolution & Support Escalation Handling
  • Cross-geography Team Coordination
  • Quality compliance and continuous improvement
🔹 Tools & Platforms
  • Microsoft Power Apps and Power Automate
  • ServiceNow (SNOW)
  • Excel (Advanced), PowerPoint, SharePoint
  • Voicing AI (HR Bot Testing & Feedback)
  • Macro Automation Tools
  • Document Libraries & DIPA Corpus Handling

Languages

  • English
  • Hindi
  • Kannada
  • Telugu
  • Tamil

Personal Information

  • Total Experience: 10 Years 7 Months
  • Date of Birth: 05/22/89
  • Gender: Male
  • Marital Status: Married

Timeline

Transitions Senior Analyst

Accenture
09.2021 - Current

HR TEAM LEAD

Tata Consultancy Services (TCS)
11.2017 - 09.2021

HR SERVICE DELIVERY ASSOCIATE

Accenture
01.2015 - 09.2017

MBA/PGDM - HR/Industrial Relations

CMR Center for Business Studies

BCA - Computers

Bachelor of Computer Applications

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Pavan A