Pavan Atnurkar

Network and Systems Management:

• Replaced 50+ faulty network components, enhancing performance by 30%.
• Decommissioned 100+ network devices and 50+ servers, reducing downtime by 25%.
• Gained expertise in virtual and physical server decommissioning, cutting transition time by 20%.

Team Collaboration and Leadership:

• Contributed to a team that exceeded monthly targets by 15%.
• Attended 20+ meetings and 8 KT sessions, boosting team knowledge by 20%.
• Improved work processes, increasing productivity by 10%, and trained 5 team members.

Project Management and Communication:

• Managed 15 class assignments with 100% on-time completion.
• Collaborated with 10+ coworkers, improving customer satisfaction by 18%.
• Planned and completed 6 group projects, enhancing efficiency by 25%.

Network Management:

• Managed LAN and wireless networks, resolving 50+ support tickets monthly with a 98% success rate.
• Configured VLANs on 15 switches and Inter-VLAN routing on 05 routers; set up spanning tree protocols on 15 switches.
• Maintained 60+ switches, routers, and IP phones, ensuring a 95% on-time replacement rate.

Technical Support and Administration:

• Provided online support for LAN issues, participated in 20+ meetings, and administered 45+ devices remotely.
• Analyzed and documented 50+ issues, reducing resolution time by 30%, and coordinated with 6 service providers and 12 vendors.
• Managed 35+ documentation records, including implementations, port details, and backup reports.

Team Leadership and Coordination:

• Mentored 6 junior staff in LAN and wireless configurations and troubleshooting.
• Identified and coordinated repairs for 15 faulty assets, liaising with vendors for timely resolutions.

• Replied to customer queries via email, messaging systems and support ticket platforms.
• Advocated for end-users, performing tests and problem analysis for server, desktop and IT infrastructure work.
• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
• Maintained and supervised a secure network.
• Supported, established, and supervised a secure network.
• Responsible for the hardware allotments, such as laptops, desktops, etc.
• Hardware and Software Troubleshooting of HPI employees' Hardware.
• Oversaw troubleshooting of owned assets to shorten remediation times and avoid off-site service calls.
• Collaborated with teams to solve technical customer problems across product suites.
• Asked customers targeted questions to diagnose problems and provided timely solutions.