Pavan Chalwa

• Own a portfolio of high-value sellers, driving strategic growth on Amazon.
• Associating with the NAM seller base, helping them add new selections on the A.in platform.
• To drive key metrics for the Blue Ocean PTs (OHL - Home, Kitchen, Furniture, and Home Improvement), the category team has shared PT types to add on to the new selection. This includes optimizing Prime eligibility, Fast Track ASIN count (FTAC), FTAC width, Fulfillment Center (FBA), Item Data Quality (IDQ), and Gross Merchandise Sales (GMS).
• Follow up with the sellers for the status of currently live suggestions shared with them, and suggest that they activate SP, Deals, and Coupons on the eligible ASINs to increase the GV.
• Sharing the existing product details from the catalog and checking with the sellers which ASINs are out of stock to restock them.
• Assist sellers in reviewing the catalog for content quality based on pre-defined guidelines, and coordinate with the internal team to fix the issues for a better customer experience.
• Suggesting the seller send ASINs that are recommended to be added to the FCs.

Projects:

• Worked on a pilot project to build a new SAS team to add new selections to the identified blue ocean PT type by the category team.
• Worked on an ad-hoc project to improve NPS (Net Promoter Score) for the managed sellers by AM.
• Worked with the HR team to onboard over 65 candidates, scheduling R1 and R2 for more than 300 candidates for the UAM, ABA, and PLS teams.
• Worked with a cross-functional team, Sales Excellence, to work on VOS sims.
• I worked as a Central Assist Portal point of contact for the SAS team.

Achievements:

• Received an award for GIF-24 as the champion clubs' winner for Q3 2024.
• Received an award as a Distinguished Star for Q1 2024.

• Efficiently managing 80% of volume-contributing partners remotely and being able to generate consistent business throughout the partners' journey with Swiggy.
• Responsible for raising purchase orders (PO), getting them approved, and delivering marketing logistics to partners.
• Responsible for increasing the metrics by facilitating the photography alignment for the accounts of the entire NCR region. Led the VAM division to complete the maximum number of photoshoots.
• Responsible for onboarding big brands like PVR to our delivery platform.
• Coordinating activities with Marketing, Partner Support Team, Operations Team, City Teams, and Central Teams to provide the best support to partners.
• Introducing, educating, and inculcating behavioral changes in restaurant partners with the assistance of product updates, data analysis, promotional activities, etc.

• Contacting new restaurant partners to check if they are interested in onboarding our platform.
• Explaining the benefits of being on our platform.
• Assisting the interested restaurant partners with the required documents, terms and conditions with respect to the partnership and complete the onboarding of partners.

• Handling inbound calls.
• Solving customer High level queries using tool UNIFIED DESKTOP and ICRM.
• To help them understand about their plan and suggest them and convince them to select for a best plan as per their requirement.
• To understand customer's requirement and help them over the call to change the plans and select new plans through the mobile based application.

• Raising tickets for customers/Dealer complaint.
• Update calls status in WEB C.R.M.
• Following with the call status till the tickets has been closed.
• Happy calling to the customers for service provided by Videocon.
• Sending daily updated call report to each A.S.C. and ensure to close calls on customer priority.
• Closing tickets in WEB C.R.M after the completion of calls.