Pavan Dachepalli
Hyderabad
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
13
13
years of professional experience
Work History
Team Leader
Cognizant technology India Pvt.Ltd
Hyderabad
06.2023 - Current
- Handling a team size of 16 and allocating backlog to the team.
- Attending call with client and handling escalations, working on root cause analysis.
- Preparation of weekly dashboards, MBR presentation.
- Provides consistent, high-quality service, complying with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), escalating to the Director as appropriate.
- Maintain and monitor all operational and control reports.
- Review and aged open items to ensure proper action/follow-up.
- Keeping the morale of the team high and having a good, efficient, functioning team.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Implemented strategic plans to enhance team performance and productivity.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Monitored KPIs related to process performance in order to detect any issues or potential problems early on.
- Documented all changes made to a process along with reasons for making those changes.
Business Process Lead
Tata Consultancy Services
Hyderabad
04.2019 - 06.2023
- Involved in preparing Standard Operating Procedures.
- Responsible for invoice processing and queries raised in the generic mailbox and service desk.
- Handling the parked and blocked items.
- Perform the GRIR correction with the help of the resolution team and release the blocked invoices for payment.
- Frequently follow up with the supplier on debit balance.
- Build strong relationships with the business partners by delivering their requirements on time, with accuracy.
- As a part of the SWAT Project by the business, to clear the aged items.
- Performing vendor reconciliations and providing detailed invoice status to the suppliers and Business Partners.
- Reversal of account maintenance transactions, which are automatically posted in SAP due to no invoice, posted in stipulated time.
- Attending the weekly call scheduled by the business on the performance or issues for the prior week.
- Trainings for new hires and conducting the team huddle on a daily basis to discuss the process updates.
- Supporting projects initiated by businesses to clear aged items for high-value suppliers.
Process Developer
Genpact India Pvt Ltd
Hyderabad
03.2012 - 03.2019
- Been part of transition project as key resource for doing complete 'AP Helpdesk & Invoice Processing processes' transition from Bucharest to India.
- Started a new role to manage (Helpdesk, Invoice processing, P2P reconciliation, Accruals, Debit balance, VMD setup, and Payments) for Nordic Countries and started performing effectively within a short span of time.
- Ensure all tasks are completed with good quality within the time stipulated against each of them.
- Monitoring dashboards and ensuring adherence to targets set for all process metrics.
- Ensuring that the invoice processing is being done as per the SLA.
- Managing day's targets on production, quality, and efficiency, responsible for ensuring floor discipline.
- Supporting the system round the clock to ensure that the yield is above 99%.
- Interaction with client via emails and conference calls for the process needs and activities.
- Preparing aging analysis to know the pending work of the process.
- Handling operations with zero surprises.
- Interact with clients to resolve invoice discrepancies.
- Created process documentation, including flowcharts and SOPs.
Education
Ghandhian High School
HyderabadGowtham Jr Collage
HyderabadBachelor of Commerce -
Sai Sudhir Degree Collage
HyderabadSkills
- Team Supervision
- Reporting
- Mentoring
- Team motivation
- Leading Team Meetings
- Issue Resolution
- Goal Setting
- Work Planning and Prioritization
Accomplishments
- Received appreciation from client for the quick turnaround for ad hoc request
- Gained the leaders recognition at the time of Backlogs situation in the process.
- Received Clients Awards and Star Performance Awards.
Languages
Telugu
First Language
Hindi
Upper Intermediate (B2)
B2
English
Proficient (C2)
C2
TECHNICAL SKILLS
· SAP
· Oracle
· Service Now
· Excel
· Ms Word
· PowerPoint
PERSONAL DETAILS
· Father's Name : Rajesh Dachepalli
· Date of Birth : 08/10/1988
· Marital Status : Married
· Nationality : Indian
Interests
Badminton
Listing to music
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefitsPersonal development programsTimeline
Team Leader
Cognizant technology India Pvt.Ltd
06.2023 - Current
Business Process Lead
Tata Consultancy Services
04.2019 - 06.2023
Process Developer
Genpact India Pvt Ltd
03.2012 - 03.2019
Ghandhian High School
Gowtham Jr Collage
Bachelor of Commerce -
Sai Sudhir Degree Collage
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