PAVAN DUDDUKURI
NERUL
Summary
Successful Cafe & bistro Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.
Overview
15
15
years of professional experience
Work History
Bistro Manager
Cremeux Bakeries Pvt Ltd
12.2016 - Current
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Secured daily cash by verifying totals and making nightly deposits.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Kept cafe in full compliance with health code standards.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Developed unique events and special promotions to drive sales.
- Kept cafe in full compliance with health code standards and achieved consistent scores above required standards
Store Manager
Cremeux Bakeries Pvt Ltd
12.2014 - 12.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Developed and implemented successful staff incentive programs to motivate employees.
Manager
Indiana Bar&Restaurant
08.2013 - 11.2014
- To assists the head of business in the effective running of the bar&restaurant and ensuring customer satisfaction by maintaining an exceptional standard of delivery and professionalism whilst achieving profitability in line with budget.
Bar Supervisor
Revolution bars
01.2010 - 03.2013
- Assisted the General &Deputy Manager in key tasks in a nationally recognized BAR/RESTAURANT with branches in key cities all over the England
- Working in this busy English themed bar as a supervisor responsible for the smooth running of the bar & its business performance .Maintaining high standards of Spirits &Wines, beers and food service.
Bar Tender
Mustard Bar (yager bar)
03.2009 - 12.2009
- Performs the tasks of providing accurate and efficient service of alcoholic and soft drink to customers
- Responsible for maintaining hygiene and serving of food& beverages.
Education
Advance Diploma in Business Management - Business Management
ST.MARTINS BUSINESS SCHOOL
UK07.2010
Bachelor of Commerce - Accounting
Acharya Nagarjuna University
Guntur, Andhra Pradesh01.2008
Skills
- Business Marketing
- Customer Engagement
- Market Tracking
- Sales Tracking
- Event Preparation
- Coffee Shop Operations
- Staff management
- Recruitment
- Kitchen equipment operation and maintenance
- Sanitation
- Hiring and training
Timeline
Bistro Manager
Cremeux Bakeries Pvt Ltd
12.2016 - Current
Store Manager
Cremeux Bakeries Pvt Ltd
12.2014 - 12.2016
Manager
Indiana Bar&Restaurant
08.2013 - 11.2014
Bar Supervisor
Revolution bars
01.2010 - 03.2013
Bar Tender
Mustard Bar (yager bar)
03.2009 - 12.2009
Advance Diploma in Business Management - Business Management
ST.MARTINS BUSINESS SCHOOL
Bachelor of Commerce - Accounting
Acharya Nagarjuna University
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