Pavan G
Hyderabad
Summary
Knowledgeable and dedicated customer service professional with extensive experience in E-commerce industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Custome Service Executive
Inspirational Man Power Consultancy-SevenSeasGroup
08.2021 - Current
- Described product and service details to customers to provide information on benefits and advantages.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Informed customers of upcoming promotions and deals to boost sales.
- Evaluated interactions between associates and customers to assess personnel performance.
- Developed and updated databases to handle customer data.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Mechanical Draftsman
Mahanti Automation Pvt.Ltd
04.2020 - 05.2021
- Sketched outline designs and used CATIA, NX CAD & Ansys programs to create detailed design and specifications.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Updated designs with latest feedback from customers.
- Computed scaling, specification details and other factors with strong mathematical abilities.
- Developed communication documentation to help convey key design aspects to clients.
- Worked with clientele to determine project needs and adapt prototypes for testing.
Technical Product Promoter
Jagaran Solutions( Gulf Lubrications)
01.2019 - 02.2020
- Identified potential marketing opportunities to increase brand awareness.
- Scheduled appointments with potential customers for product demonstrations.
- Developed lists of prospective clients from sources such as newspaper items, company records and local merchants.
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
- Collected and managed all generated leads from promoters assigned to team on daily basis.
- Researched and identified new business opportunities.
Education
Bachelor of Engineering - Mechanical Engineering
Brindhvan College of Engineering
Bengaluru, India06.2023
No Degree - PCME
Seshadripuram Composite PU College
Bengaluru05.2013
High School Diploma -
Florence Public School
Bengaluru, India05.2011
Skills
- Customer Needs Assessment
- Account Management
- Company policy adherence
- Call Control
- Relationship Building
- CRM Software
- Documentation and notes
- Technical Support
- Product Sales
- Report Generation
- Data Entry
- Product Knowledge
Playing sports and online gaming
Online Games like Counter Strike, Batman & Assassin Creed
Sports like Badminton & Cricket
Languages
English
Intermediate (B1)
Hindi
Beginner (A1)
Tamil
Beginner (A1)
Timeline
Custome Service Executive
Inspirational Man Power Consultancy-SevenSeasGroup
08.2021 - Current
Mechanical Draftsman
Mahanti Automation Pvt.Ltd
04.2020 - 05.2021
Technical Product Promoter
Jagaran Solutions( Gulf Lubrications)
01.2019 - 02.2020
Bachelor of Engineering - Mechanical Engineering
Brindhvan College of Engineering
No Degree - PCME
Seshadripuram Composite PU College
High School Diploma -
Florence Public School
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