PAVAN JOSHI

• Resolved complex customer service issues in a timely manner.
• Maintained accurate records of employee attendance and leave requests.
• Participated in sales meetings, training sessions, and other events related to life insurance products.
• Developed marketing strategies for new and existing life insurance products.
• Participated in conferences and seminars related to changes in industry standards for evaluating life insurance claims.
• Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
• Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
• Maintained records of customer interactions, transactions, comments, and complaints.

:- Insurance selling, maintaining staff attendance

• Organized and scheduled staff meetings to discuss policies and procedures.
• Maintained accurate records of employee attendance and leave requests.
• Provided training sessions for newly hired personnel on relevant skills required for their roles.
• Managed team of 15 employees and ensured their productivity.
• Provided guidance, coaching, and mentoring to staff members.
• Conducted performance reviews for all unit personnel.
• Developed effective strategies to improve employee morale, motivation, and engagement.
• Identified and oriented new staff members before deployment to assigned stations.
• Recruited, hired and trained new staff.
• Analyzed data to identify trends in customer needs or operational processes.

• Developed and implemented HR strategies to improve employee engagement and retention.
• Organized and facilitated team-building activities, including monthly staff meetings.
• Conducted recruitment process for new hires, including job postings, interviews and background checks.
• Managed performance reviews, disciplinary actions and salary negotiations.
• Assisted in the development of policies related to human resources management.
• Analyzed employee surveys to identify areas of improvement in workforce productivity.
• Advised managers on how best to motivate employees and increase their satisfaction levels.
• Monitored attendance records and leave requests for accuracy and completeness.
• Coordinated training programs for new employees and existing staff members.
• Developed processes for onboarding new hires into the organization's culture.
• Responded promptly to employee inquiries about policies or procedures.
• Ensured compliance with all state and federal employment laws including wage and hour regulations.
• Drafted job descriptions based on current roles within the organization.
• Prepared reports summarizing recruitment activities, turnover rates, absenteeism trends.
• Communicated with supervisors to plan and review employee evaluations.
• Administered employee benefits and led open enrollment process, informing and coaching employees.

• My job role was :-
• Handled error free Forex transactions within prescribed TAT
• Handled cash and non cash transactions
• Timely completion of EOD
• Verification of RTGS/NEFT and vendor payment transactions
• Responsible for timely completion of salary of different departments
• Handled timely processing of customer instruction
• Cross selling of life insurance, mutual funds and general insurance
• Awarded 8 times by Country Head as a Star Performer for my Performances.
• Ensured compliance with Bank policies and procedures related to operations, safety, and customer service.
• Developed effective strategies for increasing sales and profitability through product promotion initiatives.
• Maintained accurate records of inventory such as Demand Drafts,Bankers cheque,lockers,etc.

• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Coordinated with other departments to ensure smooth flow of operations.
• Ensured compliance with safety regulations and company policies.
• Managed customer service inquiries and complaints in a timely manner.
• Maintained up-to-date knowledge of Banking sales products and services.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Awarded by Regional Head and BM for Cross selling of Gold loan and third party products such as General Insurance,Life insurance.