Summary
Overview
Work History
Education
Skills
Websites
Certification
Professional Highlights
Timeline
Generic

Pavan Kalyan Bandi

Summary

Dynamic Success Engineer with a proven track record at Salesforce.com, excelling in Salesforce CPQ and Apex development. Expert in technical troubleshooting and data migration, I resolved over 250 complex issues quarterly, driving customer satisfaction through effective collaboration and innovative solutions. Committed to enhancing operational efficiency and delivering impactful results. Diligent Engineer takes responsibility for ongoing projects and new endeavor planning. Provides deep technical knowledge and common-sense business acumen for initiatives. Committed to reaching business goals through technical management and impactful analyses.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Success Engineer/Dev Tech Engineer

Salesforce.com Pvt Ltd
05.2022 - Current
  • Company Overview: Salesforce.com is the global leader in cloud-based Customer Relationship Management (CRM) platforms. It offers a wide range of enterprise solutions for sales, service, marketing, analytics, and app development. Trusted by companies worldwide, Salesforce enables organizations to improve customer engagement, streamline operations, and drive digital transformation through scalable and customizable tools.
  • As part of the Global Customer Success team at Salesforce, I worked directly with enterprise customers worldwide to resolve complex technical issues, guide best practices in platform development, and ensure successful implementation of solutions.
  • I functioned as a technical escalation point, diving into Apex, Flows, Lightning Components, and integration logs to troubleshoot issues and provide prescriptive guidance.
  • I regularly collaborated with internal R&D, Product, and Engineering teams to identify platform bugs, deliver hotfixes, and coordinate patch rollouts.
  • I supported customers in developer tooling, deployment strategies, and code refactoring — ensuring customer solutions were scalable, secure, and aligned with Salesforce standards.
  • Resolved 250+ complex issues per quarter across Apex, Flows, APIs, and integrations.
  • Guided global enterprise customers on deployment best practices and dev tooling.
  • Delivered RCA and resolution plans using Workbench, Logs, Event Monitoring.
  • Supported Einstein Activity Capture, Lightning Sync, and Sales Engagement (HVS).
  • Coordinated with Product, R&D, and Engineering teams on bug resolution.
  • Conducted code reviews and optimization consultations for dev teams.
  • Salesforce.com is the global leader in cloud-based Customer Relationship Management (CRM) platforms. It offers a wide range of enterprise solutions for sales, service, marketing, analytics, and app development. Trusted by companies worldwide, Salesforce enables organizations to improve customer engagement, streamline operations, and drive digital transformation through scalable and customizable tools.
  • Supported Fortune 500 clients in real-time with platform issue resolution.
  • Drove customer satisfaction through proactive engagement and technical precision.
  • Collaboration with the client and executing the same phase of development in all the levels.
  • To create users, profiles, permissions, deployment using changesets, Omni channel, Email to case was implemented recently by me.
  • Due to the feature retirement of workflows, Process builders are migrated to flows.
  • Have deeper knowledge in maintaining leads data and Bot attacks in the SF Account Engagement.
  • SSO was created for all the users to maintain one click login.
  • Deployed Triggers, Test Classes, Aura and LWC Components.
  • Worked on the Dataloader, Workbench to get all the data to be saved in our OneDrive.
  • All the Salesforce releases notes will be taken care of and reduce the impact of the release update by long term vision.
  • Reports, Report Types and Dashboards, Actionable Reporting, Record Types.
  • Buying and assigning the Licenses will be taken care of by me which includes packages, and third party connected apps.
  • Configured Profiles and Administrative permissions to grant/deny users access to platform features.
  • Created Customized dashboards for the case team members to keep track of the cases assigned to them and to share insight across the company.
  • Profile, Roles, Permission Sets, Permission Set Groups.
  • Implemented Record-Level and Field-Level security and configured their sharing settings.
  • Maintained the Salesforce platform by monitoring support tickets, user issues, and employee workflows.
  • Created and deployed several reports for different user profiles based on the need in the organization.
  • Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
  • Provided user support and bug fixing activities as per the SLA.
  • Created new user accounts Manage access levels for various accounts Import/export data.

Software Engineer

Coforge DPA Pvt Ltd
06.2021 - 05.2022
  • Company Overview: Renault Nissan Technology & Business Centre India (RNTBCI) is crafting the future of automotive industry through advanced engineering and emerging manufacturing technologies. These innovations are made achievable through the diverse and inclusive workplace culture at the company. The way of working is embrace a culture of Respect, Equity & Dignity that encourages fairness, collaboration and compassion.
  • Reports, Report Types and Dashboards, Actionable Reporting, Record Types.
  • Helped on requirement to create Triggers, Test Classes, Aura and LWC Components.
  • Configured Profiles and Administrative permissions to grant/deny users access to platform features.
  • Created Customized dashboards for the case team members to keep track of the cases assigned to them and to share insight across the company.
  • Profile, Roles, Permission Sets, Permission Set Groups.
  • Implemented Record-Level and Field-Level security and configured their sharing settings.
  • Maintained the Salesforce platform by monitoring support tickets, user issues, and employee workflows.
  • Created and deployed several reports for different user profiles based on the need in the organization.
  • Working with tasks like creating custom objects, custom links, custom buttons, validation rules, triggers, workflows, and approvals.
  • Lightning Aura component frameworks such as Event Handler and Lightning data service.
  • Implemented RPA in Salesforce to improving the performance of case management - customer service requests, help desk requests, and work orders in the CRM.
  • Handling Lightning Components along with component Events and SLDS.
  • Designed Custom Formula fields, Field Dependencies, Email service, Validation Rules, Workflow Rules, and Approval Process, Page Layouts and search layout with Reports and Dashboards.
  • Created and Worked on lightning Web Components [LWC].
  • Maintained the Salesforce platform by monitoring support tickets, user issues, and employee workflows.
  • Created and deployed several reports for different user profiles based on the need in the organization.
  • Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
  • Provided user support and bug fixing activities as per the SLA.
  • Created new user accounts Manage access levels for various accounts Import/export data.
  • Renault Nissan Technology & Business Centre India (RNTBCI) is crafting the future of automotive industry through advanced engineering and emerging manufacturing technologies. These innovations are made achievable through the diverse and inclusive workplace culture at the company. The way of working is embrace a culture of Respect, Equity & Dignity that encourages fairness, collaboration and compassion.

Associate Engineer

Publicis Sapient
06.2020 - 07.2021
  • Collaboration with the client and executing the same phase of development in all the levels.
  • To create users, profiles, permissions, deployment using changesets, Omni channel, Email to case was implemented recently by me.
  • Buying and assigning the Licenses will be taken care of by me which includes packages, and third party connected apps.
  • Reports, Report Types and Dashboards, Actionable Reporting, Record Types.
  • Configuration of SSO and Case Management and Creating the Macros.
  • Creating partner communities and Publishing the Knowledge Articles.
  • Worked on Live agent interaction with the internal users.
  • Develops installation packages and configuration procedures.
  • Implements system configuration changes, as requested.
  • Involving all the app developing scenarios.
  • Client oriented calls was taken handling.
  • As team member the scrum meeting should be handled by me.
  • Intended to work on Agile and free to solve the issues from the client.
  • 5X Increase in sales automation across multiple orgs.
  • Migrated 500k+ records with zero downtime.
  • Acted as Product Owner for cross-functional CRM sprint.
  • Resolved platform escalations for global clients with impact resolution.

Education

Bachelor of Technology (B.Tech) - Information Science

Jain University School of Engineering & Technology
Banglore

Skills

Salesforce CPQ and Apex development

  • Lightning components and LWC
  • API integration
  • Code optimization
  • Deployment strategies
  • Data analysis and migration
  • Technical troubleshooting
  • Data structure expertise
  • Team collaboration
  • Einstein tools utilization
  • Reports and dashboards, dataloader, data migrations
  • Agile methodology, team coordination, organizational skills, deadline management

Websites

Certification

  • Salesforce Certified App Builder
  • Salesforce Certified Agentforce Associate
  • Salesforce Certified Agentforce Specialist
  • Salesforce Certified Service Consultant
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Data Cloud Consultant
  • Salesforce Certified Administrator
  • Salesforce Certified Advance Administrator
  • Salesforce Certified Platform Developer I
  • Triple Star Ranger

Professional Highlights

  • 5X Increase in sales automation across multiple orgs.
  • Migrated 500k+ records with zero downtime.
  • Acted as Product Owner for cross-functional CRM sprint.
  • Resolved platform escalations for global clients with impact resolution.

Timeline

Success Engineer/Dev Tech Engineer

Salesforce.com Pvt Ltd
05.2022 - Current

Software Engineer

Coforge DPA Pvt Ltd
06.2021 - 05.2022

Associate Engineer

Publicis Sapient
06.2020 - 07.2021

Bachelor of Technology (B.Tech) - Information Science

Jain University School of Engineering & Technology

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Pavan Kalyan Bandi