Pavan K N

• Blue Yonder - Alldigi Tech

Responsible for efficiently managing ticket escalations and delivering high-quality technical support through international voice processes across multiple regions, including the US, UK, and APAC. Worked in a dynamic 24/7 shift environment, ensuring round-the-clock support and timely resolution of customer issues. Demonstrated strong communication skills while handling complex queries over the phone, maintaining service level agreements (SLAs), and coordinating with cross-functional teams to escalate and resolve high-priority incidents. Adapted to various time zones and cultural nuances to provide seamless customer experiences, contributing to improved customer satisfaction and operational efficiency.