Pavan Kumar
Hyderabad
Summary
Seasoned Business Analyst offering 14+ years of IT/ITES industry success. Expert on business and system requirements, user acceptance testing, and end-user training, accomplished at leveraging past lessons to inform future decision-making.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
Work History
Business Analyst Lead
PORTL Technologies
11.2021 - 11.2022
- Working in the product based company and the product is first of its kind in India "Smart Fitness Mirror" where I was involved in gathering requirements, creating user stories, handling sprints, daily scrum meetings, guiding the team on best practices, documentation, etc
- From the scratch
- Create high-level requirement documents and update them in the Confluence tool
- Assigning JIRA tickets to the respective teams
- Help technical teams to create optimal use cases
- Requirement Analysis, identifying business solutions and validating the pros and cons of technical solution options
- Having knowledge of Wireframes
- Coordinating with the Backend team, Frontend team, UI/UX-Design, AWS Developer, AI Developer, Content team, Video Production team and with Fitness coaches
- Done Functional testing (Sanity, Component, Regression, UI) and other Non-Functionality testing (Wi-Fi, Bluetooth, Stress/Load) of each build and giving the feedback (bugs observed) as well as Inputs to CPO and CEO
- Helped the company as well as the team in sharing my ideas related to logic implementation, product UI designs, Hardware designs, AWS services activation as well as done competitor analysis
- Shared the design changes to be implemented related to the Mirror and Mobile App with the founders
- Helped HR in automating the hiring data by creating the small dashboard along with the analysis report like hiring trends
- Given my Inputs to the founders, what needs to be done to attract the candidates which helps in quick recruitment of candidates
- Part of the Interview panel regarding the hiring of tech candidates
- Knowledge on creation of SOP and SOW documents.
Business-Analyst Lead
Vithi IT Solutions
07.2020 - 10.2021
- The objective of this project is to create and maintain a Global Support site for all the Locales having a Marketing site for ResMed including Product Support, Product Documents (User Guides, Clinical Guides and Several Other Guides)
- In this project, we also maintain marketing and Support sites for each locale (17 Countries) for ResMed Products and its
- Support, Articles, Documents, guides and Videos
- Restricting access to Secure Guides and Software using OKTA
- Content Authoring of support details pages, category pages, homepage, articles, etc
- On WordPress
- Getting the discussion points ready for the daily scrum meeting
- Presented my ideas to improve the business and application to serve the customer better
- Worked on tools like CMS (WordPress, AEM 6.5), AWS S3 bucket and Brightcove.
Sr Lead Analyst
Virtusa, Google India
07.2015 - 07.2020
- Ensure outstanding user experience by maintaining high-quality product results
- Generate dashboards and custom weekly reports to be communicated to the Manager to enable effective decision-making
- Address operational issues and concerns in a timely fashion
- Supervising the team performance to ensure operational excellence and excellent customer services
- Educate the operations team on best practices, company policies, and service excellence standards
- Oversee audit activities related to the project
- Assist in interviewing, recruiting, training & performance evaluation
- Evaluate current operational strategies and recommend improvements
- Other responsibilities include-Team management, Attrition Management, Attendance / Shrinkage management, Business
- Metrics (SLA) update and reporting, Scorecard tracking, BQM (PIP & EP), R&R tracking, Invoice & Payroll details, Flagged Cases Audits & other Ad hoc WoW Analysis, Process Headcount monitoring, Team Time entries tracking, BCP checklist, Targets setting, Inter MSP Markdowns discussion, Global Calib sessions, Monthly 1-1’s, Consolidated MoM tracker, EWS tracker, Downtime Calculations, Shift Allowance, Conducting PKT’s, etc.
Sr. Data Analyst/Lead
Zen3 Infosolutions, Microsoft
01.2014 - 06.2015
- Ensure outstanding user experience by maintaining high-quality product results
- Collaborate with Specialists, Engineers, and Product team members on new processes and feature development
- Identify trends and new patterns of fraud trends and suggest automation solutions to scale the efforts
- Block or ban certain users with SPAM like activities or abusive content/posts
- Manage forums traffic and ensure an abuse-free environment
- Follow defined processes to create a positive customer and partner experience
- Effectively communicate with the customer via written correspondence in the Answers platform
- Moderate posts and threads in the Answers Platform
- Prioritize customer engagement to meet the Service Level Agreement (SLA) based on the severity of the case
- LOT project – Data Curation - Moderators will be mapping the world’s hotels, restaurants, and places of interest perfectly by comparing the data given by the authorized or 3rd party traveling agencies like Trip-Advisor, Lonely-Planet, etc.
Digital Marketing Executive
Nucleus Group of Companies
09.2012 - 12.2013
- Learned On-page and Off-page Optimization
- Page rank improvement via Link posting, Directory, Articles, Blogs Submissions, etc
- Page rank improvements via on-page optimization techniques,
- SEO analysis of the client’s website
- Define and implement SEO strategies for clients
- Analysis of client’s top keywords & Search engine results tracking
- Running Google Ads and Bing campaigns.
Lead
Rofous Software Pvt. Ltd, GlobalLogic Inc
08.2011 - 07.2012
- The Aladdin team in SAP deals with the supply chain management system, by constantly keeping a track of content being delivered to the right customer
- The SAP Spend Performance Management application can help your business users - from analysts to category and line-of-business managers - gain insight into savings opportunities and compliance by enabling access to aggregate, enriched spend data
- The SAP Business Objects - Spend Performance Management application provides full visibility into direct and indirect spend, helping you to proactively identify cost-savings opportunities and supplier risk
- As a result, you are better positioned to reduce costs and ensure supply continuity, thereby increasing spend under management
- Supplier InfoNet is using its own spend and supplier based classification system to tag, categorize, and map data
- Spend transactions are assigned to categorize according to a standard classification structure for goods and services
- These classification structures can include the United Nations Standard Products and Services Code (UNSPSC), Classification System, and Standard Industrial Classification codes.
Sr. Quality Analyst
Rofous Software Pvt. Ltd, GlobalLogic Inc, Google India
09.2008 - 08.2011
- Ensure outstanding user experience by maintaining high-quality product results
- Collaborate with Specialists, Engineers, and Product team members on new processes and feature development
- Identify trends and new patterns of fraud trends and suggest automation solutions to scale the efforts
- Lead and participated in special projects/initiatives
- Innovate and implement large-scale quality and efficiency improvements to processes and/or systems by conducting data analyses and making recommendations, troubleshooting technical issues, and refining processes around customer support and product expansion
- Increase efficiency through processes and system enhancements
- Lead teams and ensure timely business delivery with predetermined SLAs
- Investigate, identify, and prevent/remove product quality issues by reviewing accounts, transactions, user-generated content, advertisements, local business listings, and/or search results in order to enforce product-specific policies
- Hire, train, lead, and mentor a talented specialist staff.
Education
Master of Computer Applications - Computer Engineering
Mother Teresa PG College (O.U)
05.2005 - 05.2008
B.Sc. - Electronics Technology
Loyola Academy (O.U)
05.2002 - 05.2005
Skills
WordPress Content Authoring
Certification
Professional Scrum Master July-2022 scrum.org
Accomplishments
- Coordinated cross-functional teams and provided business analysis for main project.
- Product Development - Led team of 15 direct reports to determine positioning, advertising, sales forecasts and promotional aspects for successful new product launch.
- Earned "Certificate of Appreciation for the valuable contribution and best performance" Award for 2 years in a row for documenting, redesigning and improving business processes.
- Led team to meet 99% of SLAs by streamlining business processes and identifying areas for improvement.
- Reduced organizational operating costs by 10% by streamlining processes.
- Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
- Designed and implemented an innovative workflow solution.
- Developed an organizational change management strategy for 100 employees as a Sr Lead Analyst.
- Staff Training - Trained staff on edge cases and flagged cases.
- Designed a workflow solution for Portl, resulting in quick implementation of the logic.
Timeline
Business Analyst Lead
PORTL Technologies
11.2021 - 11.2022
Business-Analyst Lead
Vithi IT Solutions
07.2020 - 10.2021
Sr Lead Analyst
Virtusa, Google India
07.2015 - 07.2020
Sr. Data Analyst/Lead
Zen3 Infosolutions, Microsoft
01.2014 - 06.2015
Digital Marketing Executive
Nucleus Group of Companies
09.2012 - 12.2013
Lead
Rofous Software Pvt. Ltd, GlobalLogic Inc
08.2011 - 07.2012
Sr. Quality Analyst
Rofous Software Pvt. Ltd, GlobalLogic Inc, Google India
09.2008 - 08.2011
Master of Computer Applications - Computer Engineering
Mother Teresa PG College (O.U)
05.2005 - 05.2008
B.Sc. - Electronics Technology
Loyola Academy (O.U)
05.2002 - 05.2005
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