Pavan Kumar
Hyderabad
Summary
Working as a Desktop Support Engineer with 2.5 year remote and onsite experience providing comprehensive technical support to end-users skilled in troubleshooting software and hardware installation, and system configuration. Effective communicator with strong problem-solving abilities and a commitment to enhancing user satisfaction.
Overview
3
3
years of professional experience
Work History
Desktop Support Engineer
Team Lease Digital Private, Clint Is UPL Limited
Hyderabad
01.2022 - Current
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level
- We have implemented security measures like antivirus protection to protect against malicious attacks.
- Provided technical assistance to users in person, via phone or email.
- Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
Education
B.Com -
Gitam University
Skills
- ServiceNow
- Sapphire asset management
- End-user support
- Application installations
- Technical Support
- Software Installation
- Hardware Installation
- Remote Desktop Support
- Printer and Peripheral Support
- Commvault backup
Roles And Responsibilities
- Managing across PAN India Locations.
- Making sure that the Connectivity at all the locations is UP and if not then following up with the respective vendor for the resolution of the same.
- Carrying out Remote Sessions via Team Viewer and Anydesk to resolve the IT related Issues of Users.
- Resetting the password and unlocking the user accounts.
- Servers Health checkups on regular basis.
- Monitoring of Backups by using Comm vault Backup console Application.
- Installation and Configuration of systems as per business requirement.
- Mapping of Shared Drives
- Installation, configuration and troubleshooting in Microsoft Outlook Accounts
- Installation and Configuration of Network Printers.
- Coordinating with the IT Vendor Coordinator for arranging an IT Engineer for resolving the Issues at remote locations.
- Coordinating with the IT Asset Coordinator for all the IT related materials and their dispatches.
Areas Of Interest
System Administrator and Helpdesk Management
Personal Information
- Father's Name: Pavan Kumar Thadka
- Date of Birth: 05/10/96
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby confirm that the above-furnished information is true to best of my knowledge and belief.
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Telugu
Advanced (C1)
C1
Timeline
Desktop Support Engineer
Team Lease Digital Private, Clint Is UPL Limited
01.2022 - Current
B.Com -
Gitam University
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