Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Businessexposure
Languages
Toolexpertise
Personal Information
Timeline
Generic

Pavan Kumar

Bangalore

Summary

Experienced IT professional with over 15 years of expertise in IT Asset Management (ITAM) and IT Service Management (ITSM). Skilled in hardware asset lifecycle management, optimizing IT resources, and driving operational efficiency. Proven track record in implementing innovative solutions, managing strategic accounts, and achieving high customer satisfaction in Enterprise and BFSI domains. Seasoned Technical Manager with significant experience in leading cross-functional teams and managing diverse technology projects. Possess strong skills in strategic planning, project management, and team leadership that drive operational efficiency and innovation. Reputation for enhancing productivity by implementing advanced technologies and systems; committed to aligning technology frameworks with corporate objectives for optimal results.

Overview

4
4
years of professional experience

Work History

Techniacal Manager

Aton Network Pvt Ltd
Bangalore South
09.2024 - Current
  • Company Overview: Indian IT Consulting Firm
  • Provided world-class consulting solutions in cybersecurity, payment gateway integration, and AI/ML to BFSI clients
  • Spearheaded IT audit processes to ensure compliance with regulatory standards
  • Delivered strategic account planning and roadmap presentations for key enterprise customers
  • Indian IT Consulting Firm
  • Advised on best practices for data management and cybersecurity to protect sensitive information.
  • Conducted in-depth technical needs assessments for clients to identify critical technical requirements and solutions.
  • Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs.

Technical Account Manager

SapphireIMS
Bangalore South
09.2020 - 08.2024
  • Managed end-to-end hardware asset lifecycle, from procurement to disposal, for enterprise clients
  • Collaborated with cross-functional teams to improve platform functionality and customer experience
  • Reduced operational costs through data-driven optimization strategies
  • Identified areas of risk within client accounts in order to proactively address potential problems before they arise.
  • Reviewed and analyzed contracts, service issues and other information to initiate and direct appropriate action to resolve.
  • Recommended improvements to customers and demonstrated potential cost reductions and process improvements.
  • Assessed customer requests for changes in existing systems or processes in order to determine feasibility and cost implications.
  • Conducted periodic meetings with customers to review service levels and ensure satisfaction.
  • Offered technical and non-technical support and services to clients and staff regarding product use, operation and maintenance.
  • Educated customers on products and services as well as general technical information.
  • Provided training and product support for other members of sales team.

Education

Diploma - [Specialization]

Bengaluru University
Bengaluru

Skills

  • IT Asset Management (ITAM)
  • IT Service Management (ITSM)
  • IT Inventory Management Systems
  • Hardware Asset Lifecycle Management
  • Procurement & Vendor Management
  • Risk Mitigation & Security Controls
  • Compliance & Regulatory Standards
  • Data Analysis & Reporting
  • IT Management Tools
  • Security & Compliance
  • Automation Tools
  • Training and mentoring
  • Team collaboration
  • Technical process improvement

Accomplishments

  • Successfully influenced the implementation of an INR 50 million YoY project (India - SapphireIMS).
  • Led solution delivery engagements for 100+ clients, ensuring seamless implementation and measurable outcomes.
  • Achieved a 95% customer satisfaction rate by maintaining strategic relationships with 20+ key customers.
  • Delivered technical guidance and troubleshooting support, reducing customer issues by 30%.
  • Conceptualized and delivered GTM strategies, sector-specific use cases, and upselling workshops.

Businessexposure

  • Created strategic account plans for key customers in Enterprise and BFSI domains.
  • Conducted webinars, roadmap presentations, and workshops to drive demand and improve engagement excellence.
  • Collaborated with Support, Product Management, Engineering, and Sales teams to deliver exceptional customer experiences.

Languages

[Languages Spoken]

Toolexpertise

SapphireIMS, BMC Products, Micro Focus, SolarWinds, ManageEngine, EverestIMS, Summit AI, Tenable, Titus, Nagios, Blackberry Products, Automation Anywhere, Mota Data

Personal Information

Available: [Immediate/Notice Period]

Timeline

Techniacal Manager

Aton Network Pvt Ltd
09.2024 - Current

Technical Account Manager

SapphireIMS
09.2020 - 08.2024

Diploma - [Specialization]

Bengaluru University

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Pavan Kumar