PAVAN KUMAR
Contact Center Agent
Hyderabad
Summary
Experienced and skillful Inbound Customer Service Agent with a proven track record of delivering high-quality service to callers. Adept at addressing and meeting all customer needs, I consistently strive to exceed expectations. Possessing excellent time management skills and a superior knowledge of the customer service industry, able to efficiently handle multiple tasks while maintaining a professional and friendly demeanor.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Contact Center Agent
HSBC Bank
HYDERABAD
05.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recommended products to customers, thoroughly explaining details.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and response.
Senior Associate - Technical Support
Tech Mahindra
Hyderabad
02.2023 - 01.2024
- Assisted customers with technical issues, resulting in reduction of customer support calls
- Provided innovative solutions for ELD (Electronic Logging Device) ad GPS tracking, helping business streamline their operations and improve fleet management efficiency
- Developed a knowledge base of frequently asked questions and technical support articles that reduced the amount of time required to answer customer inquiries
Customer Service Associate
AMAZON
Hyderabad
08.2020 - 01.2023
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Helped to increase customer return rates by providing excellent customer service at all times
- Provided customers with quality assistance through phone calls, emails, and internet chats
- Accurately verified information and updated information databases as necessary
- Analyzed customer feedback to identify areas for improvement and successfully implemented new policies and procedures
Education
Bachelor of Commerce - Commerce
NEFTU Aalo
Arunachal Pradesh 02.2017 - 07.2019
Skills
- Ability to Multitask
- Communication Skills
- Complaint resolution
- Call handling
- Technical troubleshooting
Timeline
Contact Center Agent
HSBC Bank
05.2024 - Current
Senior Associate - Technical Support
Tech Mahindra
02.2023 - 01.2024
Customer Service Associate
AMAZON
08.2020 - 01.2023
Bachelor of Commerce - Commerce
NEFTU Aalo
02.2017 - 07.2019
Similar Profiles
Parvin PavlovichParvin Pavlovich
VP, International Relationship Manager at HSBC BankVP, International Relationship Manager at HSBC Bank
Vaughn CamposVaughn Campos
Director, ICG Hedge Fund Coverage at HSBC BankDirector, ICG Hedge Fund Coverage at HSBC Bank
Abdulla Al HadiAbdulla Al Hadi
Contact Center Manager at HSBC BankContact Center Manager at HSBC Bank