Summary
Overview
Work History
Education
Skills
Certification
Tools
Timeline
Generic

Pavan Kumar

Chennai

Summary

Experienced Project Manager with a successful 10-year career in IT, US Healthcare, and E-Learning industries. Proven ability to lead teams and achieve strategic objectives. Skilled in project and program management, with a focus on process improvement and team building. Expertise in implementing efficient project methodologies, maintaining strong communication, and producing thorough documentation. Committed to fostering collaboration and delivering excellence in alignment with organizational goals and stakeholder expectations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

PMO Manager

Business Integrity Services
07.2023 - 04.2025
  • Implemented Agile Framework (Scrum) using JIRA as Project Management technique to overcome challenges and increase productivity of Data Analysts.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Organized and updated databases, records and other information resources.
  • Established and monitored goals, conducted performance reviews.
  • Provided detailed project status updates to stakeholders and executive management.
  • Worked as a Business Analyst for Automation of Insurance Verification process for RCM Healthcare providers.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Developed Flowchart for the entire process using Lucid App to determine the Project estimation.
  • Documented the possible exceptions to create robust and reliable workflow.

Senior Executive - Release Operations

Temenos Ind Pvt Ltd
05.2019 - 01.2023
  • Ensured software delivery for clients by verifying the signed addendums.
  • Liaise with stakeholders on client queries and provide prompt responses
  • Maintaining client profiles with their release details to ensure software compatibility.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Improved operational workflows, resulting in noticeable cost reductions while maintaining high-quality standards.
  • Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
  • Preparing reports based on the stored data for software deliveries organized to clients
  • Managed Escrow Deposit for generic and client specific software builds.

Associate - Subject Matter Expert

MPS Limited
11.2017 - 05.2019
  • Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
  • Completed accurate and polished formatting in line with publishing standards prior to submission.
  • Produced original, creative content for authoring of sample chapters to obtain approvals.
  • Mentored junior team members, contributing to their professional growth and development.
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
  • Preparing the final cost summary to bill the client by evaluating the project effort.
  • Clients handled: Cengage and McGraw Hill

Executive - Project Management

Straive (Formerly SPi Technologies)
08.2015 - 10.2017
  • Oversaw the complete process involved in the book production from manuscript to final print and online publication.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
  • Maintained schedules to meet key milestones at every project phase.
  • Managed stakeholder expectations through effective communication of project updates, milestones, and challenges faced during execution.
  • Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Clients handled: Springer Heidelberg, Springer New York, and Palgrave (US and UK)

Author

ANSR Source
06.2014 - 07.2015
  • Created Learning solutions for K-12 and higher education markets.
  • Validated scope of Publisher guidelines during content development / reviewing.
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Followed company policies and editorial guidelines to craft thorough, well-written content.
  • Consulted with editors for timely feedback to eliminate any errors.

Education

Bachelor of Science - Computer Science

Ramakrishna Mission Vivekananda College (Autonomous)
Chennai, India
05-2014

Skills

  • Project management
  • Program management
  • Scope management
  • Project scheduling
  • Training and mentoring
  • Teamwork and collaboration
  • Attention to detail
  • Customer service
  • Planning and prioritization
  • Communications management
  • Process improvement

Certification

  • Project Management (PMP), PMI
  • Validity - 2023-03-21 - 2029-03-21
  • PMP Number: 3438981

Tools

  • JIRA
  • MS Excel

Timeline

PMO Manager

Business Integrity Services
07.2023 - 04.2025

Senior Executive - Release Operations

Temenos Ind Pvt Ltd
05.2019 - 01.2023

Associate - Subject Matter Expert

MPS Limited
11.2017 - 05.2019

Executive - Project Management

Straive (Formerly SPi Technologies)
08.2015 - 10.2017

Author

ANSR Source
06.2014 - 07.2015

Bachelor of Science - Computer Science

Ramakrishna Mission Vivekananda College (Autonomous)

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