PAVAN KUMAR B
Bangalore
Summary
Experienced Project Manager with 4+ years of expertise in project oversight and customer relationship management. Demonstrated ability to lead cross-functional teams and successfully drive projects from start to finish while meeting customer expectations and company objectives. Skilled in cultivating client relationships, identifying needs, and providing tailored solutions to boost customer satisfaction and loyalty. Proficient in resource allocation and risk management, dedicated to achieving project success and building lasting client partnerships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
PROJECT MANAGER
SPARKCOGNITION INDIA PVT LTD
01.2023 - Current
- Led cross-functional teams in executing projects ensuring alignment with project goals, timelines, and budgets, resulting in a 95% on-time project delivery rate
- Developed and maintained project plans, schedules, and budgets, effectively managing resources and risks to drive project success and achieve objectives
- Designed and executed effective customer engagement strategies across diverse channels, including email and chat, to boost customer interaction and retention
- Managed vendor relationships and negotiated contracts to secure necessary resources and services, resulting reduction in project costs
- Conducted regular project reviews and provided status updates to senior management, enhancing transparency and decision-making
- Managed vendor relationships for hardware shipping, delivery, and installation, ensuring on-time execution and adherence to quality standards
- Led a team of developers as a Scrum Master, facilitating daily stand-ups, sprint planning, and retrospectives
- Creating POC Decks for Project POC progression
- Creating Weekly services decks for Status of the Projects and Updating Revenue projections
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
BUSINESS ANALYST
SPARKCOGNITION INDIA PVT LTD
10.2022 - 01.2025
- Coordinated the deployment of AI solutions across 3,000+ retail outlets and 100+ terminals, ensuring seamless implementation and system integration
- Cultivated and maintained strong customer relationships through exceptional service and support
- Streamlined response processes for customer feedback, achieving an average turnaround time of under 2 hours on inquiries, implemented a tracking system that enhanced accountability within the team's outreach efforts
- Facilitated training programs for customers to enhance their understanding of the product and its applications
- Led a team in implementing deployment processes for edge devices using DevOps techniques, ensuring efficient and automated workflows
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
BUSINESS ANALYST
THINK AND LEARN PVT LTD
08.2020 - 09.2022
- Coordinated the development of OMS and WMS platform ensuring seamless implementation and system integration
- Cultivated and maintained strong Stakeholder relationships through exceptional service and support
- Streamlined response processes for Stakeholder feedback, achieving an average turnaround time of under 2 hours on inquiries, implemented a tracking system that enhanced accountability within the team's outreach efforts
- Facilitated training programs for end users to enhance their understanding of the product and its applications
- Used Excel and SQL for generating and creating the reports for stakeholders and business teams
- Conducted Sprint meetings for Requirement gatherings and implementation status discussions
- Led a team in implementing OMS and WMS software's
- Created BRDs, FRDs for the new business requirements
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
Education
BACHELOR OF HOSPITALITY MANAGEMENT - Business Management and Marketing
ACHARYA INSTITUTE OF MANAGEMENT AND SCIENCES
08.2020
Skills
- PM Tools (JIRA, Asana, Microsoft Project etc)
- Data Visualization (Tableau, PowerBI, Looker)
- Microsoft Office Suite (Excel, PowerPoint)
- Database Management (MySQL)
- API Integrations
- Wireframing (Figma)
- CRM Tools (Salesforce, HubSpot)
- Version Control Systems (GitHub, Bitbucket)
- Documentation Skills (BRD, FRD)
- Project management
- Project planning and Development
- Stakeholder Management
- Requirement gathering
Accomplishments
- Completed the HPCL AI Deployment Project on time and $4.8M under budget.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
Languages
English
Kannada
Hindi
Telugu
Certification
- Google Project Management
- Project Management by PMI
- Microsoft Technology Associate
- CSM * - ongoing
- Inbound Sales Certified by HubSpot
Timeline
PROJECT MANAGER
SPARKCOGNITION INDIA PVT LTD
01.2023 - Current
BUSINESS ANALYST
SPARKCOGNITION INDIA PVT LTD
10.2022 - 01.2025
BUSINESS ANALYST
THINK AND LEARN PVT LTD
08.2020 - 09.2022
BACHELOR OF HOSPITALITY MANAGEMENT - Business Management and Marketing
ACHARYA INSTITUTE OF MANAGEMENT AND SCIENCES
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