Pavan Kumar KL

Responsibilities:

* Being a part of the Pilot team, I played a key role in the successful transition of the complete Transaction accounting process from Canada and the US to India.

* Working as a Senior Specialist and handling a team of 8, responsible for prioritizing and allocating invoices equally among teammates, and ensuring invoices are processed within the agreed TAT without any backlogs.

* Handling generic mailboxes, actioning on adhoc requests, and responsible to answer queries relating to invoices and payments.

* Preparing process DTPs and FAQ tracker, and updating them whenever required.

* Performed sample audit on a regular basis for invoice processing and Pay audit.

* Organizing and conducting regular connect with the clients to brief about the monthly activities and progress.

* Preparing a report of individual team members' productivity, utilization, and accuracy and presenting it to the management in a PowerPoint on a weekly basis.

* Being a SPOC for any escalations and updating with the resolution.

* Assisting peers on any issues in the process and giving them feedback on accuracy and productivity.

* Leading the User Acceptance Testing for the system upgrade from PeopleSoft to Oracle Fusion.

* Guiding and training team members in enhancing client satisfaction by effectively resolving reported issues.

Achievements:

* As a part of process improvement idea, automated the four generic mailboxes which saved 1480 hours per year.

* Worked on Prep Queue project which saved 2080 hours per year.

* Prepared Operational Dashboard in Excel which represents the team and individual’s performance which includes Volume, Accuracy, Productivity, Utilization and Errors.

* Completed a project on accuracy and was able to achieve an increase in accuracy of 0.75% comparing to previous year.

* Created three PeopleSoft queries which helped to streamline the process.

* Created a Cross Training Matrix chart in Excel & leading the complete training activity.

Responsibilities:

Process: Invoice processing.

* Arctern, being a subsidiary of its US-based parent company, Volt Information Science, where our team manages the end-to-end process relating to accounts payable.

* Working as an Associate Lead, handling a team of 7, responsible for handling our process generic mailbox, exceptional query handling, closely working with vendors, branch, and purchasing departments.

* Auditing the invoices processed by teammates and ensuring zero errors in processing.

Reporting of daily metrics to management.

* Analysis of the past due Monthly/Quarterly Utility Bills from vendor and make it emergency payment to avoid service interruptions and late fees.

* Preparing month-end accruals report on parked invoices and sending them to our client.

* Trained new joiners and team members on processing invoices and resolving AP issues or queries.

* Worked on AP hold report, Invoice rejection report, and reduced them up to 50%.

* Coordinating with peers and assisting them during high volume queries.

* Being a strong backup for the supervisor in their absence and ensuring all critical information is updated.

* Conducted quarterly one-to-one meetings with the associates regarding performance and productivity issues.

Process: Volt in-house employees travel and expenses reimbursement process.

* Successfully completed a remote transition of Travel and expenses reimbursement process for Volt in-house employees.

* Handling reimbursable and non-reimbursable expenses submitted in the Certify portal.

* Creating or modifying user accounts in the Certify portal for in-house employees.

* Coordinating with the vendor setup team to create vendor numbers for Volt Inhouse employees.

* Helping Volt employees to submit expenses in Certify.

* Validating the expenses as per company policy by verifying receipts and raising an inquiry in Certify in case of discrepancy.

* Working on Certify Disable report, ensuring user account is disabled after 15 days of termination date.

* Reconcile PNC transactions with the expenses submitted in Certify and follow up with the employees if required.

* Uploading Certify Data into PeopleSoft for payments.

* Handling, Certify, generic mailbox, and answering all queries received through emails and calls.

Part of the newly transitioned process at Procurement and Supply Chain SDO at Genpact, called the 'Purchasing Center,' where our team manages the entire sourcing and procurement requirements for GE Energy Business.

Contribution and Achievements:

* Working as an Accounts Payable Resolution Expert, being a single FTE for GE Energy. The scope of work includes resolving issues related to POs and invoices, payments, and responding to calls and emails.

* Raising expedite payment requests, check requests, auto pay requests, discounts refund requests, and getting invoices paid immediately.

* Working on different types of invoices holds, like Price Hold, Quantity Hold, Vendor Hold, and Receiving Hold, and resolving them on time.

* Also, I worked as a Buyer and I was responsible for managing the end-to-end process of sourcing, which includes requesting quotations, negotiation, selecting the best supplier, creating purchase orders, making PO amendments, fulfilling and expediting orders, and making invoice payments. Also helped team to capture deflation, savings on orders.

* Handling vendor master activities like raising requests for supplier add, site add, site activation, pay term change, payment method change, and banking details updating by getting necessary documents from suppliers.

Performing daily activities associated with Accounts Payable in Siemens Information Processing Services Pvt Ltd.

Processing invoices and utility invoices on a daily basis.

Handling discrepant invoices.