Pavan Kumar M

Manage team to deliver proactive consulting services, such as technical analysis and recommendations (impact assessment and analysis, health check analysis, software upgrade analysis).

• Review and assess open software defects. Discovers potential risks associated with the deployment plans and partners with the customer to develop mitigation plans.
• Partners with Customers in conducting Juniper product health checks to identify potential product performance problem areas.
• Based on the evaluation, make a relevant recommendation to optimize operational performance in respect to design/topology/configuration.
• Review and evaluate network plan, assist in the planning of new feature implementation, and product deployment. Allies with internal teams to resolve identified risks in software.
• Engages with Juniper engineering teams to improve potential quality issues with products.

• Served as primary point of contact for support relating to owned solutions and products
• Responded to support requests from end-users and patiently walked individuals through basic to advanced troubleshooting tasks
• Performed root cause analysis of reported issues to enact corrections
• Documented faults and bugs for referral to development staff for use in updates
• Delivered Tier-3 support and SME input to internal and external customers
• Use of Python scripts used for troubleshooting high CPU and memory-related issues.

• Platform level troubleshooting of all Cisco ASR and ISR platforms
• Troubleshooting Routing issues including advanced keywords
• Lab recreates customer networks and troubleshoots production networks.
• Handling network down situations
• Filing new software defects

• Implementing, Designing and Migrating from the older legacy platform devices to the newer platform devices
• For Cisco IBLM Project for the Client Goldman Sachs

• Platform-level troubleshooting of all Cisco Lan switches including 7600
• Troubleshooting Switching issues including advanced keywords
• Lab recreates of customer networks and troubleshooting production networks
• Handling network down situations.
• Filing new software defects