Pavan Kumar M R
Bengaluru
Summary
Dynamic Technical Services Manager with extensive experience at IBM India, leading teams of over 40 in Mainframe System programming. Expert in Agile Operations and Risk Assessment, driving successful project completions and fostering team autonomy. Proven track record in mentoring and empowering staff, ensuring alignment with organizational goals and best practices.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Technical Services Manager - Mainframe Squad Leader
Kyndryl India Pvt Ltd
09.2021 - Current
- Managing the spin-off of IBM’s managed infrastructure services business for teams incorporating 70+ technical support staff supporting ANZ market.
- Managing a team of over 35 employees who work over various clients supporting Mainframe System programming Components including z/OS, PCM, CICS, DB2 and Storage.
- My team works on Major projects like MF ops and MF Scheduling, z/OS upgrades, Data center site swaps, DASD migration etc.
- I work closely with technical teams and Project Management to ensure the successful completion of projects and BAU handover is done.
- I take care of complete people management, from hiring to onboarding, backfill, career development and progression with upskilling and internal movements.
Technical Service Manager – Mainframes
IBM India Pvt Ltd
01.2014 - 09.2021
- Managed a team of over 40 employees who work over various clients supporting MF System programming Components including z/OS, PCM, CICS, DB2 and Storage.
- Responsible for resource Management and seamless delivery.
- Shared information and assign work to link employees’ work to IBM’s strategy, market performance and organization’s goals.
- Workload management and prioritization implementing new policies and procedures for team management.
- Ensured best practices are followed.
- Learning focal for Mainframe span from India.
- Assigned individuals and collaborate with other leaders to allocate employee resources in a manner that precisely addresses IBM, project or account, and personal development needs.
- Led or participated in organization planning, providing leadership and support to ensure that business objectives are met.
- Fostered teamwork and inclusion across organization.
Subject Matter Expert
IBM India Pvt Ltd
10.2017 - 12.2019
Mainframes Production Control Analyst
IBM India Pvt Ltd
05.2014 - 10.2017
Production Control Analyst
Wipro
01.2010 - 01.2013
- Monitored & Scheduled Mainframe batch jobs, Subsystems, Online regions & Databases like-CICS, IMS, DB2, etc. for various clients from different sectors.
- Worked on Transition and Reverse Transition activities for clients, such as Goodyear Tire & Rubber Company, and WellPoint, Inc.
- Worked for end-to-end production environment management, including maintenance activities such as - DB2/IMS Housekeeping, IPL and Clock Change activities.
Education
Bachelor of Engineering (B.E) - Information science
MSRIT (VTU)
Skills
- Agile Operations
- Modern Delivery
- Risk Assessment
- SWOT Analysis
- Maturity Assessment
- Technical Curiosity
- Technical Advisory
- Security Advisory
- Mentorship
- Coaching
- Constructive Feedback
- Delegation
- Empowerment
- Team Autonomy
Certification
- AWS Certified Cloud Practitioner
- Certified in all modules of Mainframe i.e., JCL, COBOL, VSAM, CICS, and DB2
- Certified Scrum master and Product owner
- ELP (Enterprise leadership program)
- Advanced leading experience (ALX) course
Timeline
Technical Services Manager - Mainframe Squad Leader
Kyndryl India Pvt Ltd
09.2021 - Current
Subject Matter Expert
IBM India Pvt Ltd
10.2017 - 12.2019
Mainframes Production Control Analyst
IBM India Pvt Ltd
05.2014 - 10.2017
Technical Service Manager – Mainframes
IBM India Pvt Ltd
01.2014 - 09.2021
Production Control Analyst
Wipro
01.2010 - 01.2013
Bachelor of Engineering (B.E) - Information science
MSRIT (VTU)