Pavan Kumar S
Bangalore
Summary
Client Operations and U.S. Tax Compliance Specialist with 2+ years of experience in payroll tax operations, client onboarding, and regulatory filings across federal, state, SUI, and local jurisdictions. Proficient in Salesforce, ExcelSeeking opportunities to leverage my strong communication and problem-solving skills to enhance customer experiences, and contribute to the success of a dynamic team.discrepancies, and maintaining client accounts in good standing. Recognized for maintaining 100% accuracy and PKT scores, even during peak filing seasons.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tax Specialist
Paychex INC.
Bangalore
10.2023 - Current
- Prepare and file late original and amended payroll tax returns (941-X, 940-X, W-2C, 1099-NEC/MISC) across federal, state, SUI, and local tax agencies.
- Submit tax filings through government agency portals including the IRS, state revenue departments, and SUI portals, ensuring full regulatory compliance.
- Audit client tax accounts across portals to verify filing status, identify discrepancies, and maintain accounts in good standing.
- Resolve notices and errors by coordinating with agencies, preparing supporting documentation, and updating internal systems.
- Develop and maintain standard operating procedures (SOPs) for tax processing across jurisdictions like NC SUI, SC SUI, DC SUI, and OK W-2.
- Built and automated a Power BI dashboard to track KPIs for production, accuracy, and performance; used by leadership in weekly reviews.
- Collaborate cross-functionally to improve onboarding, documentation, and issue resolution processes for scalable client operations.
Customer Care Associate
Zingfin Internet Pvt Ltd
10.2021 - 10.2023
- Initially joined as an Escalation Associate, creating and managing JIRA tickets to report technical issues, coordinate with the IT/Engineering team, and ensure timely resolution.
- Promoted to Priority Support, handling high-net-worth clients with portfolios exceeding $100K AUM, providing white-glove service through detailed case handling and issue ownership.
- Cross-trained in multi-channel support, managing simultaneous queries through email, chat, and social media platforms, ensuring prompt responses while maintaining 96% CSAT.
- Handled 50+ client interactions daily and supported onboarding processes, documentation validation, and account escalations.
- Collaborated with compliance, engineering, and operations teams to troubleshoot system issues and update internal knowledge bases.
- Ranked in the top 3 performers for 6 consecutive months based on speed, quality, and customer satisfaction metrics.
Education
Data Science and AI -
360DigiTMG
Bangalore, India06-2023
Bachelor of Science - Electroincs, Physics, Mathematics
Oxford College of Science
Bangalore 04.2021
Skills
Payroll & Tax Compliance
- Late Original & Amended Returns (941-X, 940-X, W-2C, 1099-NEC/MISC)
- Federal, State, SUI, and Local Agency Filings
- Government Portal Access Management (IRS, State, SUI)
- Client Onboarding & Documentation
- Regulatory Issue Resolution
- Escalation Handling (JIRA, Priority Support)
- Cross-Functional Collaboration (IT, Compliance, Engineering)
- Salesforce (case management, dashboards)
- JIRA, Confluence, Slack
- Microsoft Excel (Advanced), Google Sheets
- Power BI (automated dashboards), Tableau
- SQL, Python (basic scripting & data tasks)
- Communication (written & verbal, client-facing)
- Attention to Detail & Accuracy
- Process Documentation
- Grit & Patience (handling agencies & escalations)
- Time Management & SLA Adherence
Certification
- Data Science - IBM
- Data Science and Deep Learning - Universiti Teknologi Malaysia
- Data Science, Artificial Intelligence, Tableau and PowerBi - 360DigiTMG
- Python Fundamentals and Data Science - NASSCOM
Languages
English, Hindi, Kannada, Telugu
First Language
Affiliations
- Chess
- Music
- Blockchain
- Sports and fitness
Projects
- Automated Steel Product Counting Using Image Recognition:- Developed a deep learning model to accurately count different steel products in images, reducing manual counting by 90% and enhancing operational efficiency. Completed as an internship.
- Solar Panel Fault Prediction:- Built a fault prediction model using Random Forest to detect faults in solar panels with 98% accuracy, leading to reduced maintenance costs and downtime. Completed as an internship.
- Named Entity Recognition for Medical Curation:- Created an NER model using spaCy to classify medical entities, improving accuracy by 80% and speeding up the curation process by 50%. Completed as an internship.
- Price Alert System for Stocks Using Polygon API:- Developed a price alert system integrated with Polygon API to notify users of stock price changes, enhancing customer satisfaction and increasing investment success rates. Completed as an internship.
- EdTech Speech Enhancement Project:- Collaborated with a Malaysian EdTech startup to boost speech comprehension for non-native English students. Achieved 80%+ accuracy, improving academic performance by 30% and increasing revenues by over 25%.
Timeline
Tax Specialist
Paychex INC.
10.2023 - Current
Customer Care Associate
Zingfin Internet Pvt Ltd
10.2021 - 10.2023
Bachelor of Science - Electroincs, Physics, Mathematics
Oxford College of Science
Data Science and AI -
360DigiTMG
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