Pavan Kumar S
Devops Engineer
Summary
* DevOps Engineer with 5+ years of specialized experience in Azure and AWS, proficient in managing production-grade cloud infrastructure.
* Expert in Kubernetes (EKS & self-managed), Helm, and Argo CD for deploying and scaling containerized applications.
* Skilled in building robust CI/CD pipelines with Jenkins, automating infrastructure with Terraform, improving software quality.
* Strong command over AWS services (EC2, VPC, IAM, S3, RDS, CloudWatch), focusing on high availability and cost optimization.
* Proficient in Python scripting for automating AWS operations, enhancing efficiency and reducing human error.
* Collaborated with cross-functional teams (development, QA, security, and product management) using Agile methodologies, ensuring alignment with business goals.
* Utilized JIRA for project management, sprint planning, and issue tracking, enabling seamless coordination across teams.
* Experience in working closely with clients to understand their infrastructure needs, providing recommendations, and implementing solutions aligning with business objectives.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
DevOps Engineer/ Cloud Operations Engineer
ION
01.2023 - 08.2025
- Develop, maintain, and optimize automated Continuous Integration/Continuous Deployment (CI/CD) pipelines for containerized applications using tools like Jenkins, GitLab CI.
- Design, implement, and maintain secure and scalable Kubernetes clusters across various environments (e.g., on-prem, multi-cloud).
- Automate infrastructure provisioning and management with Infrastructure as Code (IaC) tools (Terraform, ARM Templates).
- Security Implementation (DevSecOps): Integrate security best practices into the CI/CD pipelines and the Kubernetes environment, including access controls (RBAC), secrets management, and vulnerability scanning.
- Manage cloud infrastructure on AWS & Azure.
- Implement monitoring, logging, and alerting solutions for system health and performance.
- Collaborate with software developers to integrate code, troubleshoot issues, and optimize release processes.
- Perform root cause analysis for production errors and implement preventative measures.
- Ensure security best practices are followed in infrastructure and deployments.
- Monitoring and creating new processes based on performance analysis.
- Planning projects and being involved in project management decisions.
- Technical Responsibility - DevOps Engineer
Cloud Operations Engineer
ION
09.2020 - 12.2022
- Building a completely new environment (Subscription) in Azure as per the client contract. Which includes, Compute, Network, Storage and Database services.
- Endur deployment on Azure Cloud - Implementation and Upgrade.
- Setting up the securities as per the contract like – SSO, MFA.
- Creating Storage Account and selecting proper replication type, Access tiers and Disk type as per the client’s requirement.
- Managing VM’s in Availability Sets and Azure Load balancers.
- Creating AFS – Azure file shares and mapping it to XenApp servers.
- Monitoring the infrastructure through Nagios.
- Setting up the replica of Prod environment to DR Region.
- Performing annual DR for all the clients and making sure we are meeting the RPO and RTO.
- Using Citrix XenApp to host the environment to Client.
- Creating Storefront, Controller and XenApps
- Creating Machine Catalog, Delivery group and applications on controllers.
- Adding appropriate VM’s to Machine catalog, Providing application access to the users via Delivery groups.
- Managing various environments like Dev, Test, Staging, Prod and DR.
- Managing monthly windows security patching.
- Handling the tickets through Jira ticketing tool.
- Technical Responsibility - Cloud Operations Engineer
IT Technical Analyst/Global Support Engineer
ION
12.2014 - 08.2020
- Diagnose, troubleshoot, and resolve complex application, platform, and infrastructure-related issues across enterprise environments.
- Provide 24/7 technical support to remote and global users, ensuring high system availability and minimal downtime.
- Analyze and resolve technical issues via phone, Skype for Business, Microsoft Teams, and ticketing systems to identify root causes and implement permanent fixes.
- Install, configure, and maintain hardware, software, networks, VPN, Microsoft 365, and Active Directory.
- Continuously monitor and maintain systems and networks to ensure optimal performance, security, and reliability.
- Diagnose and troubleshoot system and network problems, software faults, and hardware issues.
- Create and maintain technical documentation, SOPs, and knowledge base articles to improve support efficiency and knowledge sharing.
- Collaborate with global and regional IT teams to implement new solutions, upgrades, and resolve infrastructure challenges.
- Support end-to-end IT operations, including system provisioning, user onboarding/offboarding, and access management.
- Technical Responsibility - IT Technical Analyst/Global Support Engineer
Residential IT Engineer
Atul Enterprises
08.2011 - 12.2014
- IT Support & Administration Responsibilities
- Provided IT support to all employees, ensuring timely resolution of hardware, software, and connectivity issues.
- Configured and troubleshot Windows XP and Windows 7 operating systems, including system setup, user management, and performance tuning.
- Diagnosed and resolved network connectivity issues, including TCP/IP configuration, LAN issues, and dial-up connections.
- Supported major web browsers such as Internet Explorer, Firefox, and Google Chrome, addressing compatibility and functionality issues.
- Installed and troubleshot major software applications, ensuring system compatibility and optimal performance.
- Managed IT contract renewals, tracking and scheduling renewals to ensure uninterrupted service delivery.
- Prepared and processed invoices related to IT services, ensuring accuracy and compliance with internal policies.
- Outsourced to Quikjet Cargo Airlines (1.5 years) and CubeLogic (1.9 years).
IT Engineer
Seacom Technologies
08.2008 - 08.2011
- Supporting sales and service of computers, printers, servers, and AMC.
- Trouble shooting Desktop and user related issues remotely.
- Repair various Operating Systems like Windows 2000, XP and Vista.
- Securing the Desktop environment by deploying the latest virus and spyware removal Techniques.
- Updating Windows with latest service packs and hot fixes.
- Tuning up the system performance by performing the regular health checks.
- Documentation of the process escalation and resolution.
- Managing User Accounts and giving Rights and security in Windows.
Education
Bachelor of Science - Information Technology
Annamalai University
Skills
Cloud Computing
User Access Management
Automation & Scripting
Containerization & Orchestration
Group Policy Objects Management (GPO)
Authentication & Authorization
Operating System
RBAC Implementation
JIRA & Issue Track
Docker
CI/CD Integration
Patch Management
Kubernetes
Terraform
Shell Scripting
Certification
Microsoft - AZ-900, AZ-104
Timeline
DevOps Engineer/ Cloud Operations Engineer
ION
01.2023 - 08.2025
Cloud Operations Engineer
ION
09.2020 - 12.2022
IT Technical Analyst/Global Support Engineer
ION
12.2014 - 08.2020
Residential IT Engineer
Atul Enterprises
08.2011 - 12.2014
IT Engineer
Seacom Technologies
08.2008 - 08.2011
Bachelor of Science - Information Technology
Annamalai University