PAVAN KUMAR T S
DATA ANALYST
BANGALORE,KARNATAKA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Technical Support Engineer
Stryker Global Technology Center Pvt. Ltd
BANGALORE
2023.01 - Current
- Documented all customer interactions in order to provide accurate information for future reference.
- Managed team of technicians responsible for providing remote technical support services.
- Implemented strategies to reduce downtime and increase availability of systems.
- Worked closely with other departments such as sales, engineering, operations and marketing to develop effective customer solutions.
- Performed system administration tasks such as upgrades, patches, security reviews, backups and restores and user account management.
Client Services Engineer
Vocera Communications India Pvt Limited
BANGALORE
2021.10 - 2023.01
- Identified customer needs and developed solutions based on user feedback.
- Evaluated existing processes and technology solutions for improvement opportunities.
- Assisted in troubleshooting issues related to product design or manufacturing processes.
Sr Technical Support Engineer
HEWLETT PACKARD INC
BANGALORE
2017.01 - 2021.08
- Performed system maintenance tasks such as backups, disk space management, patching, and user administration.
- Developed and maintained customer relationships by providing superior customer service.
- Provided technical support to customers by responding to inquiries, troubleshooting hardware and software issues, and resolving problems in a timely manner.
- Created detailed technical documentation for existing systems and processes.
Senior Support Engineer
Huawei Technologies India pvt ltd
BANGALORE
2013.08 - 2016.07
- Maintained customer service standards by resolving escalated customer inquiries in a timely manner.
- Developed and implemented strategies to improve system reliability and performance.
- Provided technical support and troubleshooting for customers' hardware, software, and network issues.
- Managed multiple projects simultaneously while providing excellent customer service.
- Tracked problem resolution progress using established tracking tools such as Jira or ServiceNow tickets.
- Supported server infrastructure including Windows, Linux servers running in physical, virtual environments.
- Performed software installations and upgrades to operating systems and key applications.
Education
Bachelor of Engineering - Information Science
2012-07
Secondary Schooling - ELECTRONICS
2008-07
Primary Schooling -
2005-07
Skills
- Machine Learning
- Information Extraction
- Statistics
Certification
- Integrated Program in Business Analytics (IPBA) from IIM Indore
- Business Analytics from iNeuron institute
- SQL for Data Analysis : Beginner MySQL Business Intelligence from Udemy
- Excel from Beginner to Advanced from Udemy
Tools
- BI Tools viz., Tableau, PowerBI
- MS Excel
Programming Languages
- MySQL
- Python
Timeline
Lead Technical Support Engineer - Stryker Global Technology Center Pvt. Ltd
2023.01 - Current
Client Services Engineer - Vocera Communications India Pvt Limited
2021.10 - 2023.01
Sr Technical Support Engineer - HEWLETT PACKARD INC
2017.01 - 2021.08
Senior Support Engineer - Huawei Technologies India pvt ltd
2013.08 - 2016.07
BNMIT - Bachelor of Engineering, Information Science
JNPUC - Secondary Schooling, ELECTRONICS
JSVK - Primary Schooling,
- Integrated Program in Business Analytics (IPBA) from IIM Indore
- Business Analytics from iNeuron institute
- SQL for Data Analysis : Beginner MySQL Business Intelligence from Udemy
- Excel from Beginner to Advanced from Udemy
Similar Profiles
Yeshopriy GajweYeshopriy Gajwe
Mechanical Design Engineer at Stryker Global Technology CenterMechanical Design Engineer at Stryker Global Technology Center
ASHUTOSH SRIVASTAVAASHUTOSH SRIVASTAVA
Electrical Engineer at Stryker Global Technology CenterElectrical Engineer at Stryker Global Technology Center
HARSIMRAN SINGHHARSIMRAN SINGH
Staff Engineer at Stryker Global Technology CentreStaff Engineer at Stryker Global Technology Centre