PAVAN KUMAR T S
DATA ANALYST
BANGALORE,KARNATAKA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Technical Support Engineer
Stryker Global Technology Center Pvt. Ltd
BANGALORE
01.2023 - Current
- Documented all customer interactions in order to provide accurate information for future reference.
- Managed team of technicians responsible for providing remote technical support services.
- Implemented strategies to reduce downtime and increase availability of systems.
- Worked closely with other departments such as sales, engineering, operations and marketing to develop effective customer solutions.
- Performed system administration tasks such as upgrades, patches, security reviews, backups and restores and user account management.
Client Services Engineer
Vocera Communications India Pvt Limited
BANGALORE
10.2021 - 01.2023
- Identified customer needs and developed solutions based on user feedback.
- Evaluated existing processes and technology solutions for improvement opportunities.
- Assisted in troubleshooting issues related to product design or manufacturing processes.
Sr Technical Support Engineer
HEWLETT PACKARD INC
BANGALORE
01.2017 - 08.2021
- Performed system maintenance tasks such as backups, disk space management, patching, and user administration.
- Developed and maintained customer relationships by providing superior customer service.
- Provided technical support to customers by responding to inquiries, troubleshooting hardware and software issues, and resolving problems in a timely manner.
- Created detailed technical documentation for existing systems and processes.
Senior Support Engineer
Huawei Technologies India pvt ltd
BANGALORE
08.2013 - 07.2016
- Maintained customer service standards by resolving escalated customer inquiries in a timely manner.
- Developed and implemented strategies to improve system reliability and performance.
- Provided technical support and troubleshooting for customers' hardware, software, and network issues.
- Managed multiple projects simultaneously while providing excellent customer service.
- Tracked problem resolution progress using established tracking tools such as Jira or ServiceNow tickets.
- Supported server infrastructure including Windows, Linux servers running in physical, virtual environments.
- Performed software installations and upgrades to operating systems and key applications.
Education
Bachelor of Engineering - Information Science
07-2012
Secondary Schooling - ELECTRONICS
07-2008
Primary Schooling -
07-2005
Skills
- Machine Learning
- Information Extraction
- Statistics
Certification
- Integrated Program in Business Analytics (IPBA) from IIM Indore
- Business Analytics from iNeuron institute
- SQL for Data Analysis : Beginner MySQL Business Intelligence from Udemy
- Excel from Beginner to Advanced from Udemy
Tools
- BI Tools viz., Tableau, PowerBI
- MS Excel
Programming Languages
- MySQL
- Python
Timeline
Lead Technical Support Engineer - Stryker Global Technology Center Pvt. Ltd
01.2023 - Current
Client Services Engineer - Vocera Communications India Pvt Limited
10.2021 - 01.2023
Sr Technical Support Engineer - HEWLETT PACKARD INC
01.2017 - 08.2021
Senior Support Engineer - Huawei Technologies India pvt ltd
08.2013 - 07.2016
BNMIT - Bachelor of Engineering, Information Science
JNPUC - Secondary Schooling, ELECTRONICS
JSVK - Primary Schooling,
- Integrated Program in Business Analytics (IPBA) from IIM Indore
- Business Analytics from iNeuron institute
- SQL for Data Analysis : Beginner MySQL Business Intelligence from Udemy
- Excel from Beginner to Advanced from Udemy
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