Summary
Overview
Work History
Education
Skills
Fitness in Making
Languages
Timeline
Generic
Pavan  KUMAR UG

Pavan KUMAR UG

Bangalore

Summary

Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff.


Maintaining highly functional digital systems for uninterrupted workflows and consistent productivity. Oversees routine maintenance checks and software update schedules to reduce network downtime and likelihood of security compromises. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems.

Overview

3
3
years of professional experience

Work History

Senior Systems Associate

Infosys
10.2020 - Current
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Participated in system development life cycle from requirements analysis through system implementation.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Managed and monitored installed systems for highest level of availability.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

System Associate

Infosys
10.2020 - 04.2022
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
  • Provided assistance to users for VPN Clients, MS Office apps, Laptop Domain related issues, Windows OS issues, laptop Encryption, SCCM and Various software applications including Installation, Activation and Functionality problems.

Education

Master of Science - Computer Applications

East West Institute of Technology
Bangalore
12.2022

Bachelor of Science - Computer Applications

Acharya Institute of Graduates Studies
Bangalore
07.2020

Skills

  • Microsoft 365, Desktop operating systems, Active Directory, and/or Computer networks
  • Technical Support
  • Microsoft Tools
  • Operation System Software
  • Software Solutions
  • Strong Communication and Interpersonal Skills

Fitness in Making

 Creating your workout routine is largely dependent upon your own goals, lifestyle, schedule, and preferences. If your goal is to build muscle, weight training workouts should be your mainstay. On the other hand, if your goal is to improve cardiovascular endurance, cardio workouts will be your focus. #stayfitstayhealthy.

Languages

English
Advanced (C1)
Hindi
Intermediate (B1)
Tamil
Intermediate (B1)
Telugu
Upper intermediate (B2)

Timeline

Senior Systems Associate

Infosys
10.2020 - Current

System Associate

Infosys
10.2020 - 04.2022

Master of Science - Computer Applications

East West Institute of Technology

Bachelor of Science - Computer Applications

Acharya Institute of Graduates Studies
Pavan KUMAR UG