Pavan Prasad
New Delhi
Summary
I am seeking a challenging technical position in a pleasant working environment, which will permit me to continue practicing and expanding my skill set and knowledge base. I am also more than willing to accept a position in an exciting new field that I have not yet had the opportunity to work in.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
System Administrator
Kyndryl India Pvt. Ltd
Noida
01.2021 - Current
- Spoke to customers in native language to increase loyalty and establish relationships.
- Assigned tasks to lower-level personnel based on qualifications and skills set.
- Served as liaison, facilitating communication between management and associates.
- Trained and supported new team members, maintaining culture of collaboration.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Created and configured management reports and dashboard. Works on Linux, windows and Mainframe servers to provide user access.
- Allocating, deleting and editing dataset, PDS and Libraries. Adding new members in PDS.
- Use of various TSO commands and REXX to ease out the handling of mainframe.
- User ID management (creation/deletion/modification/trouble shooting etc) on different platforms (Unix / Mainframe / AS400 / Windows Servers).
- Working on priority tickets and troubleshooting.
- Providing the File share access.
- Modification of access through Domino Admin and Active Directory.
- Incident handling (P1 & P2 Tickets).
Senior Engineer
IBM India Pvt. LTD.
Noida
10.2018 - 12.2020
- Spoke to customers in native language to increase loyalty and establish relationships.
- Manage pan India network using routing protocol, static routing, and policy base routing.
- Provide L2 support in migrating and deploying activities of Network devices.
- To make some operational configuration like creating vlan’s, security password, etc.
- Managed and administered load balancing tasks for networks, routing and shaping traffic to reduce service interruptions and network strain.
- Troubleshooting of LAN/WAN infrastructure using cisco routers/switches.
- Maintenance of Backbone Links, Redundancy, resolve the ticket issues without breezing SLA.
- Carry out the up gradation of network as per the Company requirements.
- To troubleshoot network problems in operations under strict norms, avoiding related downtime.
- Coordinating with ISP (Internet Service provider) for resolving the network related issue.
- Taking Backup of all network Devices on Weekly basics
- To publish “Device Health and Utilization Report” of Cisco device
- Sending Daly, Weekly & Monthly weekly Reports to the client.
- Hard worker and ability to work in 24x7 shift.
NOC Support Engineer
IBM Daksh, Pvt. Ltd
Noida
04.2012 - 12.2016
- Controlled project costs by approving expenditures.
- Adhered to timelines to meet quality assurance targets.
- Determined equipment failure root cause and implemented solutions.
- Monitored employee performance to keep projects on task.
- Supported global network users with connectivity, VPN, and access issues.
- Delivered tier-3 support for co-location, customer backup networks, and ISP services.
- Led preventive and corrective network and infrastructure maintenance requirements.
- Established positive working relationships with users to quickly resolve problems.
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
- Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
- Closed first-time tickets quickly and met resolution volume requirements.
- Collaborated with other network engineers to configure and maintain network monitoring and load balancing.
Network Support
India Pvt. Ltd, On Bharti Airtel India, Kaizen IT Solution, PCS Technology Ltd
Noida
06.2011 - 04.2012
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Cross tower communication,Handling Severity 1 issues.
- Preparing root cause analysis for Sev1 and Sev2 network related issues IT Service Management (ITSM) based on ITIL best practices.
- Maintaining Daily/Weekly/Monthly checklist according to ITIL based process management with all documentation followed in Bharti- Airtel
- Perform proactive analysis of infrastructure capacity and performance.
- Day to day to work involves incident handling related to Memory, CPU Utilization, fix backup related issues such as making writers stable, run system state backup from windows utility.
- Managing Space related issues on OS Drives.
- Performs research and analysis for platform determination for project related implementation life cycle replacements.
- Creating & Managing Users, Groups & OU.
- Deploying Security WSUS patches, Installation, and management of DFS and File servers.
- Migration of users and computers account as per new requirement.
- To plan, coordinate, and monitor the follow-up of issues identified from complex and high impact system problems that occur within the production environment of client’s systems.
Network Support
IBM India Pvt. Ltd. Associates, Info Service Pvt. Ltd
Noida
11.2009 - 06.2011
- Working as NOC Team Lead for network support
- Handling Severity 1 issues. Cross tower communication.
- Preparing root cause analysis for Sev1 and Sev2 network related issues.
- IT Service Management (ITSM) based on ITIL best practices.
- Maintaining Daily/Weekly/Monthly checklist according to ITIL based process management with all documentation followed in Bharti- Airtel.
Education
Bachelor of Science - B.Sc.
Sahid Bhagat Singh School
Siwan Bihar 05.2005 - 04.2008
Diploma in Software & Networking - Computer Engineering Technology
A-Set Institute
New Delhi 01.2005 - 12.2006
Skills
System upgrades
undefinedTimeline
System Administrator
Kyndryl India Pvt. Ltd
01.2021 - Current
Senior Engineer
IBM India Pvt. LTD.
10.2018 - 12.2020
NOC Support Engineer
IBM Daksh, Pvt. Ltd
04.2012 - 12.2016
Network Support
India Pvt. Ltd, On Bharti Airtel India, Kaizen IT Solution, PCS Technology Ltd
06.2011 - 04.2012
Network Support
IBM India Pvt. Ltd. Associates, Info Service Pvt. Ltd
11.2009 - 06.2011
Bachelor of Science - B.Sc.
Sahid Bhagat Singh School
05.2005 - 04.2008
Diploma in Software & Networking - Computer Engineering Technology
A-Set Institute
01.2005 - 12.2006
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